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  • FIRST POST
    • worried123
    • By worried123 1st Oct 17, 11:49 AM
    • 296Posts
    • 100Thanks
    worried123
    glasses refund?
    • #1
    • 1st Oct 17, 11:49 AM
    glasses refund? 1st Oct 17 at 11:49 AM
    Hi, I wonder whether anybody can tell me of my right regarding glasses..

    Never worn prescription ones before but had my eyes tested at Boots - last appointment of the day and was also suffering from a pvd (which affects vision - big floaters etc) and optician wanted me to go to go straight to moorfields or my local hospital emergency eye clinic first thing in the morning to check i didn't have a tear etc...(she couldn't look herself as the drops to dilate pupils blur vision and i was driving) all is fine by the way and just a pvd).....so she told me to deal with this and come back for my glasses. she gave me a prescription and letter for the hospital. (the only reason i mention all of this is because i had an eye test and maybe my vision wasn't right because of the floaters in my eye etc)

    Bit of a long ramble....in the interim somebody said...take your prescription to Asda as their prices are very good. I was hesitant as i think we tend to get what we pay for but i have had and still ongoing a lot of expensive dental fees lately so money is tight.

    i decided on two pairs of glasses....both varifocals.....one transitional for summer...(cheap, cheap, cheap....£178 for the two pairs.)

    Collected them yesterday...hate them, hate them, hate them.....Told the lady in shop that even reading is blurred through the bottom part (bit clearer if i hold the glasses half way up my forehead.....they feel uncomfortable - hate them....she did some adjustments on the arms of the glasses....I was told that varifocals need some getting used to.....believe me i will never get used to these......

    Was told not to worry...to keep them for at least a week and if i cannot get on with them they will change the lenses to normal lens rather than varifocals providing i bring them back within a month - she was very nice and helpful

    I am going to ask them to test my eyes again in asda in case the prescription was not right in the first place...and have them changed to one reading pair and one long distance.....and also not transitional.

    The changes would be £60 less than the price i paid......i have looked on asda website about refunds for glasses and they do actually do them but it only talks of when they arrive in the post if you ordered them online....you have 7 days to get a full refund...(when i told her yesterday they arent even right...cannot see clearly she said `we cannot change them now - you have to try them for a while to get used to them)...they feel uncomfortable - she kept saying they didnt look straight and she altered the arms. I hate everything about them. (they look very cheap as well...the lenses are. thick, look plastic and mark really easily)

    its my hasty mistake....but can i `expect` and therefore should i ask for a refund of £60 if i have the lenses changed from vari and transitional to normal please....She did say they lose no money if i have them altered....i know that £60 isn't much but i dont want to `ask` for a refund in the difference in lenses if i am not entitled.

    sorry for long ramble - thank you.

    ps - i am 60 so will not have to pay for another eye test with asda optician.
    Last edited by worried123; 01-10-2017 at 1:01 PM.
Page 1
    • usefulmale
    • By usefulmale 1st Oct 17, 1:00 PM
    • 2,323 Posts
    • 4,326 Thanks
    usefulmale
    • #2
    • 1st Oct 17, 1:00 PM
    • #2
    • 1st Oct 17, 1:00 PM
    Some people simply cannot get on with varifocals. I certainly can't.

    I just have a 'normal' set of glasses and take them off for close-up stuff like reading.
    Originally Posted by MSE Forum Team
    We’ve had to remove your signature because what you wrote was true and sensible and there's no room for that here.
    • RichardD1970
    • By RichardD1970 1st Oct 17, 2:42 PM
    • 2,709 Posts
    • 3,960 Thanks
    RichardD1970
    • #3
    • 1st Oct 17, 2:42 PM
    • #3
    • 1st Oct 17, 2:42 PM
    Just had my first pair of varifocals, from Boots, incidentally.

    I have had no problems adjusting to them but then again I did spend an awful lot on them and had the top of the range Carl Zeiss lenses which minimise the distortion and transition areas.
    • alanq
    • By alanq 1st Oct 17, 3:06 PM
    • 3,894 Posts
    • 2,507 Thanks
    alanq
    • #4
    • 1st Oct 17, 3:06 PM
    • #4
    • 1st Oct 17, 3:06 PM
    The trouble with taking a prescription to a place other than the optician that performed the test is that there is this doubt whether the prescriber was wrong or the dispenser. Getting glasses from the place that performed the eye test removes that doubt.

    There is extra room for error with varifocals. On a couple of occasions in the past I have had varifocals from Specsavers where the zone boundary was in the wrong place meaning that I would have had to hold my head down to see in the distance. (I believe that is the responsibility of the dispensing optician to make this measurement.) The glasses were remade correctly at no charge without any quibbling.

    N.B. Over 60s are only entitled to a free NHS eye test every two years unless there is a clinical reason that justifies a retest. This may or may not apply in your case.
    • worried123
    • By worried123 1st Oct 17, 3:33 PM
    • 296 Posts
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    worried123
    • #5
    • 1st Oct 17, 3:33 PM
    • #5
    • 1st Oct 17, 3:33 PM
    Thanks everyone. The problem is they arent fit for purpose at the moment and i simply cannot stand wearing them. Just looking at a desk top computer is blurry - no matter what part of the glasses i look out of.

    You are right of course that I dont know whether its the prescription that is wrong or Asda. Which is why I think I think I should ahe another eye test.

    I dont mind paying for another eye test but perhaps the NHS thing may apply given the fact that I had the initial test whilst suffering a PVD with masses of black floaters in my vision.

    Certainly cannot get on with varifocals - in fact the boots optician said that some people cannot get on with them.

    Glad that your glasses are all good Richard - I believe we get what we pay for.
    Glad you got yours sorted out Alan.......

    I shall just ask them whether i can have a refund of the £60 difference. I never thought i could hate wearing prescription glasses so much...was looking forward to collecting them as my eyes are quite tired and strained....loads of night driving and computer work...thought i would put them on and miraculously see everything clearly......also with these glasses you have to keep moving your head in a different position to see anything marginally clearly....hate them soooo much.
    Last edited by worried123; 01-10-2017 at 9:15 PM.
    • comeandgo
    • By comeandgo 1st Oct 17, 3:44 PM
    • 1,877 Posts
    • 2,517 Thanks
    comeandgo
    • #6
    • 1st Oct 17, 3:44 PM
    • #6
    • 1st Oct 17, 3:44 PM
    You need to give varifocals a chance, I took about three weeks before I could be comfortable in them, but they were £500, I’m struggling to think what sort of materials, workmanship went into two pairs for £178.
    I can understand your comment on having to keep moving your head, to start with I felt a bit like a nodding dog.
    • worried123
    • By worried123 1st Oct 17, 3:55 PM
    • 296 Posts
    • 100 Thanks
    worried123
    • #7
    • 1st Oct 17, 3:55 PM
    • #7
    • 1st Oct 17, 3:55 PM
    Thank you comeandgo.....the problem is that despite the fact that i have to change my head position all the time - if i just look out of the reading part its not clear either....they are just so very very wrong.

    I do agree they were cheap and despite `designer` frames the whole of them look cheap....you do get what you pay for but this came at a bad time having spent a fortune on dental treatment this year....i should have waited. My £5 reading glasses from the chemist and TK Maxx are better than these.
    • pmduk
    • By pmduk 1st Oct 17, 4:44 PM
    • 7,718 Posts
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    pmduk
    • #8
    • 1st Oct 17, 4:44 PM
    • #8
    • 1st Oct 17, 4:44 PM
    I believe that using a computer requires yet a third measurement as it's somewhere between reading and distance use. I wonder if this is your issue? There are a couple of optometrists who use the health & beauty board who may be able to give general advice. You may be better PMing a board guide to move this thread to that board.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 1st Oct 17, 4:52 PM
    • 4,690 Posts
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    Blackbeard of Perranporth
    • #9
    • 1st Oct 17, 4:52 PM
    • #9
    • 1st Oct 17, 4:52 PM
    Varifocals are something you try when you are 41 yrs, 3 mnths and 5 days old. This is when your near vision that was good until this day, suddenly becomes as bad as your far vision. You pay a vast fortune to an optician like B or SS to then realise why mummy, who equally had bad eyes, never wore varifocals!
    I soled my last sock
    For a whiff of your cheap perfume filled with hope of tears gone by
    • NotRichAtAll
    • By NotRichAtAll 1st Oct 17, 5:01 PM
    • 684 Posts
    • 504 Thanks
    NotRichAtAll
    as stated above varifocals are not for everyone they can make you feel quite sick, i also opted for Carl Zeiss lenses in mine maybe 6yrs ago and never had any issues with seeing stuff.
    • worried123
    • By worried123 1st Oct 17, 6:57 PM
    • 296 Posts
    • 100 Thanks
    worried123
    Thanks everyone....i will talk to the optician when i take the glasses back and mention the third measurement for computer work...apparently you can just walk in at any time to see the optician without an appointment. I will ask for another eye test.
    Last edited by worried123; 01-10-2017 at 6:59 PM.
    • sheramber
    • By sheramber 1st Oct 17, 7:21 PM
    • 3,998 Posts
    • 2,970 Thanks
    sheramber
    Varifocals have the three measurements- close work, computer and distance.

    If there were only two measurements they would be bifocals.

    I have worn varifocals for years and had no problems from the fIrst time I put them on but I do have a higher quality lens.

    I do make sure the lens size is big enough to allow me to use them comfortably.

    But my husband got a first pair last year and could not focus with them at all. he needed three pairs- reading, computer and distance.

    The optician changed them for him free of charge
    • sillyvixen
    • By sillyvixen 1st Oct 17, 10:55 PM
    • 3,029 Posts
    • 4,629 Thanks
    sillyvixen
    £178 for 2 pairs of varifocals (1 pair with transitions) is very very cheap! The truth with varifocals is you get what you pay for! At the price you paid you will have a very narrow intermediate and reading area and quite a bit of soft focus in the edges of the lens. I am of an age where I know I will need varifocals at my next eye test, and having worked in optics for many years will be choosing an varilux physio lens which will come at a much higher retail price than you paid - 2nd choice would be Zeiss superb (both brilliant lenses) but not cheap.

    Although there are always some who don't get on with varifocals no matter how good the design. We are all different.
    Last edited by sillyvixen; 01-10-2017 at 10:58 PM.
    Dogs return to eat their vomit, just as fools repeat their foolishness. There is no more hope for a fool than for someone who says, "i am really clever!"
    • worried123
    • By worried123 1st Oct 17, 11:23 PM
    • 296 Posts
    • 100 Thanks
    worried123
    Thank you everyone. very grateful. I think the answer is to have my eyes tested again - at Asda because i am stuck with the glasses at the moment and get one reading and one long distance (not sure what happens about the middle one for computer use - will talk to optician obviously).........and wait until i am in a better financial position to get decent ones.

    i totally agree with all of you that if you want good quality you have to pay for it. Loathe these glasses completely.
    • pmduk
    • By pmduk 2nd Oct 17, 9:37 AM
    • 7,718 Posts
    • 5,581 Thanks
    pmduk
    Varifocals have the three measurements- close work, computer and distance.

    If there were only two measurements they would be bifocals.
    Originally posted by sheramber
    Not all optometrists take all 3 measurements. There is more of a difference between bifocals and varifocals. Bifocals will have a distinct second lens as part of the main lens. A varifocal will have various points of focus within the same smooth lens.
    • seashore22
    • By seashore22 2nd Oct 17, 9:54 AM
    • 742 Posts
    • 1,491 Thanks
    seashore22
    Just had my first pair of varifocals, from Boots, incidentally.

    I have had no problems adjusting to them but then again I did spend an awful lot on them and had the top of the range Carl Zeiss lenses which minimise the distortion and transition areas.
    Originally posted by RichardD1970
    I did the same thing (not Carl Zeiss as far as I know, but the more expensive lenses in the range that was offered) and they have been wonderful. I think with varifocals you definitely get what you pay for and I wanted to improve my chances of adapting to these quickly. As soon as I put them on I knew they would be fine and I don't even think about them now. Love them.
    • lakelandgirl
    • By lakelandgirl 2nd Oct 17, 4:47 PM
    • 1 Posts
    • 1 Thanks
    lakelandgirl
    I've just bought some new varifocal glasses from Specsavers and although I've worn varifocals for years with no problems I couldn't see properly with the new ones especially when reading unless I kept them pushed up to the top of my nose with my finger! After going back twice they said they were too big for me so I ordered another pair which are fine.
    I asked for my old frames, which were not their own make, to be reglazed without transitional lens so I can wear them at my daughter's wedding in a few weeks only to be told this morning that they have broken them! They are offering me a free pair but not sure if they mean new frames or frames and lens. The original frames were by J F Rey and were very expensive. Am very upset as I loved them. Not sure what to ask for when I visit the shop as I need new ones in a hurry.
    • worried123
    • By worried123 2nd Oct 17, 10:02 PM
    • 296 Posts
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    worried123
    so sorry about your frames......surely as they broke your frames they will offer you a choice of new frames.....I hope so...and as your frames were expensive i hope you can take your pick.....I would expect to get both new frames and lenses and i think that is what you should ask them for.

    I am sure you will look fab at the wedding...good luck - hope it all works out. Tell them how urgently you need them as well.
    Last edited by worried123; 02-10-2017 at 10:06 PM.
    • pmduk
    • By pmduk 3rd Oct 17, 10:27 AM
    • 7,718 Posts
    • 5,581 Thanks
    pmduk
    My first varifocals were the cheapest possible at Asda costing £40, I was nervous about adjusting to them, fortunately I took to them immediately. I'm sorry to hear you're having issues.
    • kirtondm
    • By kirtondm 3rd Oct 17, 1:51 PM
    • 152 Posts
    • 105 Thanks
    kirtondm
    Collected them yesterday...hate them, hate them, hate them.....Told the lady in shop that even reading is blurred through the bottom part (bit clearer if i hold the glasses half way up my forehead

    Sounds to me like a fitting problem if they are clearer if you push the specs up. 1 day is not enough time to evaluate a varifocal. My advice if you are not prepared to give it a really good go for one week to get them to exchange right now. You are correct you may need 3 pairs 1 for distance / 1 for near and 1 for VDU.

    Although quite bizzare that a sight test was done on someone who might have had a retinal tear / detatchment a PVD in itself should not effect the prescription.

    I don't think anything you have said indicates you need another sight test done just to either adapt to varfiocals / check the fitting or accept they aren't for you.

    The NHS will not fund another sight test in this instance
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