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  • FIRST POST
    • madlyn
    • By madlyn 1st Oct 17, 10:32 AM
    • 569Posts
    • 93Thanks
    madlyn
    No internet
    • #1
    • 1st Oct 17, 10:32 AM
    No internet 1st Oct 17 at 10:32 AM
    I have no internet access on my laptop. I have done a troubleshoot and no issues were found. My mobile and tablet have access but not my laptop. I'm using windows 10.
Page 1
    • JJ Egan
    • By JJ Egan 1st Oct 17, 10:43 AM
    • 9,946 Posts
    • 4,096 Thanks
    JJ Egan
    • #2
    • 1st Oct 17, 10:43 AM
    • #2
    • 1st Oct 17, 10:43 AM
    Is that wifi ??or cable .Check in settings wifi and or delete and remake connection and password .
    • madlyn
    • By madlyn 1st Oct 17, 10:50 AM
    • 569 Posts
    • 93 Thanks
    madlyn
    • #3
    • 1st Oct 17, 10:50 AM
    • #3
    • 1st Oct 17, 10:50 AM
    It is wifi.
    • madlyn
    • By madlyn 1st Oct 17, 11:05 AM
    • 569 Posts
    • 93 Thanks
    madlyn
    • #4
    • 1st Oct 17, 11:05 AM
    • #4
    • 1st Oct 17, 11:05 AM
    I have found in the acer care centre under network that IPv4 and IPv6 are disconnected??????
    • debitcardmayhem
    • By debitcardmayhem 1st Oct 17, 11:08 AM
    • 8,296 Posts
    • 6,257 Thanks
    debitcardmayhem
    • #5
    • 1st Oct 17, 11:08 AM
    • #5
    • 1st Oct 17, 11:08 AM
    Have you inadvertently turned off the wifi , you don't say what laptop model it is , but since its an Acer perhaps its Fn+F3
    • bouicca21
    • By bouicca21 1st Oct 17, 11:09 AM
    • 3,288 Posts
    • 4,100 Thanks
    bouicca21
    • #6
    • 1st Oct 17, 11:09 AM
    • #6
    • 1st Oct 17, 11:09 AM
    This happens every now and then with my desktop. At first I'd fiddle about with the settings. Then I realised that whatever it is just corrects itself after an hour or so, so now I just go and work on my laptop instead.
    • madlyn
    • By madlyn 1st Oct 17, 11:11 AM
    • 569 Posts
    • 93 Thanks
    madlyn
    • #7
    • 1st Oct 17, 11:11 AM
    • #7
    • 1st Oct 17, 11:11 AM
    It is an acer aspire E15 and wifi is on
    • neilmcl
    • By neilmcl 1st Oct 17, 11:13 AM
    • 10,285 Posts
    • 7,212 Thanks
    neilmcl
    • #8
    • 1st Oct 17, 11:13 AM
    • #8
    • 1st Oct 17, 11:13 AM
    Have you tried a full shutdown, rather than a restart?

    If you still have issues switch off all devices, reboot your router then restart the devices in turn, checking they connect as you go.
    Last edited by neilmcl; 01-10-2017 at 11:16 AM.
    • madlyn
    • By madlyn 1st Oct 17, 11:19 AM
    • 569 Posts
    • 93 Thanks
    madlyn
    • #9
    • 1st Oct 17, 11:19 AM
    • #9
    • 1st Oct 17, 11:19 AM
    Yes i allways do a full shutdown after every use, as my other devices have access i'm guessing the issue could be with windows,
    • madlyn
    • By madlyn 1st Oct 17, 11:50 AM
    • 569 Posts
    • 93 Thanks
    madlyn
    Just done a network reset and fingers crossed all seems to be working
    • grumpycrab
    • By grumpycrab 1st Oct 17, 1:10 PM
    • 3,271 Posts
    • 1,485 Thanks
    grumpycrab
    Have you tried a full shutdown, rather than a restart?
    Originally posted by neilmcl
    A restart does more of a shutdown than shutdown. Oh yes.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • Laz123
    • By Laz123 2nd Oct 17, 8:49 AM
    • 1,498 Posts
    • 918 Thanks
    Laz123
    Sometimes the TCP-IP Stack becomes corrupt:

    http://www.thewindowsclub.com/reset-tcp-ip-internet-protocol
    There's no present. There's only the immediate future and the recent past.
    George Carlin
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