Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Psyurmh
    • By Psyurmh 1st Oct 17, 9:59 AM
    • 8Posts
    • 1Thanks
    Psyurmh
    Restaurant Discretionary Charges
    • #1
    • 1st Oct 17, 9:59 AM
    Restaurant Discretionary Charges 1st Oct 17 at 9:59 AM
    Iím tired of restaurants adding Ďoptionalí service charges to final bills and making customers feel awkward and under pressure. Tips should be optional and at the customers discretion. I have started a petition with 38degreee. If you feel the same please sign up.
Page 1
    • SouthUKMan
    • By SouthUKMan 1st Oct 17, 10:48 AM
    • 371 Posts
    • 298 Thanks
    SouthUKMan
    • #2
    • 1st Oct 17, 10:48 AM
    • #2
    • 1st Oct 17, 10:48 AM
    The rule is simple. If a service charge is clearly advertised - such as on an A-board outside the restaurant, or printed on the menu displayed in the window - then it forms part of the contract between you and the restaurant and you should pay. If you don't like the concept - then walk away and find another restaurant. If there is no service charge advertised, then it should be optional whether you choose to tip or not.

    If the restaurant kicks up a fuss at the point of presenting the bill, then you politely ask them to show you where notice of the charge is clearly visible for customers to see, then pay the bill minus their 10% (or whatever) charge, and walk away. If you want to be double sure about any service charge - simply ask a staff member prior to taking you seat. It doesn't have to be difficult.

    Having said all that, I also can't stand restaurants adding a service charge to the bill when it's not advertised. I have no problem with tipping good service - after all everyone knows that this is expected when you eat in restaurant - but I will not want to reward bad service.
    Last edited by SouthUKMan; 01-10-2017 at 10:58 AM.
    • tykesi
    • By tykesi 1st Oct 17, 10:50 AM
    • 1,858 Posts
    • 2,581 Thanks
    tykesi
    • #3
    • 1st Oct 17, 10:50 AM
    • #3
    • 1st Oct 17, 10:50 AM
    Wrong forum. This needs to be on Praise, Vents & Warnings although it has been done to death over there. A petition is pointless as well. If you don't like the charges, don't pay them. It REALLY is that simple.
    £2017 in 2017 - £6362.49
    • takman
    • By takman 1st Oct 17, 1:07 PM
    • 2,897 Posts
    • 2,409 Thanks
    takman
    • #4
    • 1st Oct 17, 1:07 PM
    • #4
    • 1st Oct 17, 1:07 PM
    Iím tired of restaurants adding Ďoptionalí service charges to final bills and making customers feel awkward and under pressure. Tips should be optional and at the customers discretion. I have started a petition with 38degreee. If you feel the same please sign up.
    Originally posted by Psyurmh
    Whenever I have been in a restaurant that does this I just politely ask the service charge to be removed. If they ask why or if there was a problem I simply say I always get service charges removed and there wasn't an issues. It doesn't need to make you feel awkward and under pressure, although I have never returned to a restaurant which adds it on and hasn't advertised it beforehand.

    The rule is simple. If a service charge is clearly advertised - such as on an A-board outside the restaurant, or printed on the menu displayed in the window - then it forms part of the contract between you and the restaurant and you should pay. If you don't like the concept - then walk away and find another restaurant.
    Originally posted by SouthUKMan
    Don't forget sometimes a service charge is advertised clearly outside the restaurant as being optional. In this case I think it's fair to get the charge removed if you wish and you don't have to pay it.
    • Diamandis
    • By Diamandis 1st Oct 17, 2:14 PM
    • 61 Posts
    • 105 Thanks
    Diamandis
    • #5
    • 1st Oct 17, 2:14 PM
    • #5
    • 1st Oct 17, 2:14 PM
    Go somewhere else?
    • Supersonos
    • By Supersonos 1st Oct 17, 2:43 PM
    • 38 Posts
    • 18 Thanks
    Supersonos
    • #6
    • 1st Oct 17, 2:43 PM
    • #6
    • 1st Oct 17, 2:43 PM
    it forms part of the contract between you and the restaurant and you should pay.
    Originally posted by SouthUKMan
    No you shouldn't. It's discretionary. It'll be added to you bill but it's up to you if you want to pay it.
    • SouthUKMan
    • By SouthUKMan 1st Oct 17, 7:07 PM
    • 371 Posts
    • 298 Thanks
    SouthUKMan
    • #7
    • 1st Oct 17, 7:07 PM
    • #7
    • 1st Oct 17, 7:07 PM
    No you shouldn't. It's discretionary. It'll be added to you bill but it's up to you if you want to pay it.
    Originally posted by Supersonos
    Not quite. If it clearly states outside that a "10% service charge will be added to your bill" - then you are entering the restaurant with this knowledge. If it's not clearly advertised, then that's a different matter.
    • Carrot007
    • By Carrot007 1st Oct 17, 7:21 PM
    • 755 Posts
    • 611 Thanks
    Carrot007
    • #8
    • 1st Oct 17, 7:21 PM
    • #8
    • 1st Oct 17, 7:21 PM
    Not quite. If it clearly states outside that a "10% service charge will be added to your bill" - then you are entering the restaurant with this knowledge. If it's not clearly advertised, then that's a different matter.
    Originally posted by SouthUKMan
    Does that actually happen anywhere. All I ever see is "A descretionary servioce charge of 10% will be added for parties of more than 4 people" or suchlike. I have never seen WILL BE ADDED!
    • Hermione Granger
    • By Hermione Granger 1st Oct 17, 7:34 PM
    • 793 Posts
    • 1,229 Thanks
    Hermione Granger
    • #9
    • 1st Oct 17, 7:34 PM
    • #9
    • 1st Oct 17, 7:34 PM
    Not quite. If it clearly states outside that a "10% service charge will be added to your bill" - then you are entering the restaurant with this knowledge
    Originally posted by SouthUKMan
    Opinions vary on this
    http://www.which.co.uk/consumer-rights/advice/do-i-have-to-pay-a-service-charge-if-the-service-is-poor

    Do I have to pay service charge?

    If you are told about a compulsory service charge, you must pay it, unless the service was particularly poor

    If you don't get an acceptable level of service, the restaurant could be in breach of contract. Under the Consumer Rights Act it is legally required to use reasonable care and skill when providing its service.

    If the restaurant falls below this standard you can refuse to pay some or all of a service charge, depending on how bad the service actually is.
    • boliston
    • By boliston 1st Oct 17, 7:42 PM
    • 2,452 Posts
    • 2,018 Thanks
    boliston
    It's normally advertised "discretionary" and to add insult it is often 12.5% instead of the standard 10% for the UK (they want us to move towards USA tipping culture i think where tips are 15-20%!)
    • steampowered
    • By steampowered 1st Oct 17, 11:25 PM
    • 1,954 Posts
    • 1,825 Thanks
    steampowered
    Life is far too short to get upset about things like service charges.

    Just assume that the cost of the food on the menu is slightly higher as a result of the service charge.

    It is absolutely not worth getting stressed about, or all "holier than thou" about it.
    • docmatt
    • By docmatt 2nd Oct 17, 9:36 PM
    • 801 Posts
    • 399 Thanks
    docmatt
    Iím tired of restaurants adding Ďoptionalí service charges to final bills

    I have started a petition with 38degreee.
    Originally posted by Psyurmh
    Oh the joys of being retired and living alone.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

5,042Posts Today

4,181Users online

Martin's Twitter
  • Have a lovely weekend folks. Don't do anything (fiscally) that I wouldn't do!

  • RT @thismorning: With his last deals of the year, @MartinSLewis wishes us all a 'very merry Christmas, a happy Hanukkah and a wonderful and?

  • RT @stoneygran: @MartinSLewis I furtively used a pub toilet last night before getting on the bus and felt really guilty!

  • Follow Martin