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    • funkey_monkey
    • By funkey_monkey 30th Sep 17, 8:22 PM
    • 286Posts
    • 24Thanks
    Purchasing Mobile Phone from China/Hong Kong
    • #1
    • 30th Sep 17, 8:22 PM
    Purchasing Mobile Phone from China/Hong Kong 30th Sep 17 at 8:22 PM

    I'm looking into purchasing a new mobile phone as my contract is now soon and I want to avoid buying the phone through the contract.

    My current phone is very old - as the one I got during the contract had issues which EE refused to correct due to "wear and tear".

    Anyhow, I'm looking to purchase a Xiaomi Note 4 online. I've looked into them and checked the 4G bands etc and I'm happy to progress with the purchase.

    However, what is the process for getting these into the UK in terms of customs? Are they likely to incur a customs charge? If so, how much and is it unavoidable?

    Has anyone done this and if so, what retailer did they use?

Page 1
    • JJ Egan
    • By JJ Egan 1st Oct 17, 10:41 AM
    • 9,941 Posts
    • 4,094 Thanks
    JJ Egan
    • #2
    • 1st Oct 17, 10:41 AM
    • #2
    • 1st Oct 17, 10:41 AM
    China/ HK are you returning the phone to China for warranty ??
    Plus no sale of goods consumer regulations apply .
    • Jon 01
    • By Jon 01 1st Oct 17, 11:08 AM
    • 4,961 Posts
    • 1,575 Thanks
    Jon 01
    • #3
    • 1st Oct 17, 11:08 AM
    • #3
    • 1st Oct 17, 11:08 AM
    If you have it sent China post, you're 99% safe for customs fee's as they tend to put 'MP3 player. $12' on the paperwork. But it will take 3 to 4 weeks to get here.

    If you have a faster delivery (DHL for example) you will get hit with import fee's and a processing fee from the carrier (anything up to £12).

    But as JJ says above, you've no rights under UK consumer law if it goes wrong and it would have to go back at your cost to China/HK if it needed to. that can be upwards of £40.
    • oldagetraveller
    • By oldagetraveller 1st Oct 17, 11:30 AM
    • 2,975 Posts
    • 1,482 Thanks
    • #4
    • 1st Oct 17, 11:30 AM
    • #4
    • 1st Oct 17, 11:30 AM
    I have bought two mobiles from Chinese sellers and had no problems whatsoever. I opted for insurance and Netherlands Post and there was full tracking all the way.
    I have never had to pay any import duties, v.a.t. etc. on any Chinese purchases.
    I had a problem with a faulty Android t.v. box which was purchased from the same seller as the phones. Their C.S. was excellent and the return was to a Birmingham, U.K. address. I did have to pay for that but was refunded, less my postage (circa £3), through Paypal, the full amount in five days.
    Last edited by oldagetraveller; 01-10-2017 at 11:34 AM.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • funkey_monkey
    • By funkey_monkey 1st Oct 17, 3:11 PM
    • 286 Posts
    • 24 Thanks
    • #5
    • 1st Oct 17, 3:11 PM
    • #5
    • 1st Oct 17, 3:11 PM
    Hi - thanks for all the replies.

    In regards of the warranty risk, yes that is an issue. However, like I said in the OP, having a phone from EE meant I was going to still fork out ~£100 for the repairs to the handset, and as this handset is circa £125 there is little difference.

    oldagetraveller - can you remember what Chinese retailer you made your purchases from?
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