Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • 1socrates1
    • By 1socrates1 29th Sep 17, 10:36 PM
    • 278Posts
    • 10Thanks
    1socrates1
    returned Virgin hub
    • #1
    • 29th Sep 17, 10:36 PM
    returned Virgin hub 29th Sep 17 at 10:36 PM
    I received an email from Virgin today, advising me that they have not received their equipment back (hub 3) and that if this was not returned back to them within 9 days I would be charged £40 for it.

    But I returned the hub a while back and on the Collect plus website it says that it was returned to Virgin on the 22/9. I then phoned Virgin and spoke to a lady, but she was not able to access this info on the computer and because it was after 5pm the relevant department dealing with equipment was closed. She said that she would add the Collect plus reference number to my customer information, and that I was not to worry.

    I am just concerned that I might be charged for the equipment. Has this happened to anyone else here?
Page 1
    • 1socrates1
    • By 1socrates1 3rd Oct 17, 11:14 PM
    • 278 Posts
    • 10 Thanks
    1socrates1
    • #2
    • 3rd Oct 17, 11:14 PM
    • #2
    • 3rd Oct 17, 11:14 PM
    I just wanted to post a quick update. I got an email from Virgin today thanking me for the return of the hub. So that was a good result.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,885Posts Today

8,130Users online

Martin's Twitter
  • Thank you for covering the story - but also can i say - what a great name for the editor of Money Marketing! https://t.co/UcvQduTeJL

  • Hurrah! The ASA's ruled against 2 fake Facebook ads using my image https://t.co/GvNrqDPOC5 tho Facebook still shows others

  • PS Today's poll is obviously inspired by the real question I was asked and tweeted about last night.

  • Follow Martin