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  • FIRST POST
    • Hedgehog99
    • By Hedgehog99 29th Sep 17, 5:39 PM
    • 1,336Posts
    • 2,774Thanks
    Hedgehog99
    Goes wrong just out of guarantee
    • #1
    • 29th Sep 17, 5:39 PM
    Goes wrong just out of guarantee 29th Sep 17 at 5:39 PM
    Isn't it flamin' typical when something goes wrong just after the guarantee expires?

    Today is 29th Sept and on 26th Sept 2016, I bought a freeview box and it's gone wrong today, well, in fact it started to go wrong on 27th. Anyone would think it was psychic. Grrr
Page 1
    • peter_the_piper
    • By peter_the_piper 29th Sep 17, 7:17 PM
    • 26,058 Posts
    • 33,000 Thanks
    peter_the_piper
    • #2
    • 29th Sep 17, 7:17 PM
    • #2
    • 29th Sep 17, 7:17 PM
    If they are anything like Dyson they would honour the warranty.
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
    • agrinnall
    • By agrinnall 29th Sep 17, 8:06 PM
    • 18,515 Posts
    • 14,228 Thanks
    agrinnall
    • #3
    • 29th Sep 17, 8:06 PM
    • #3
    • 29th Sep 17, 8:06 PM
    If you'd bought it from Richer Sounds you'd have another 5 years cover still.
    • DCFC79
    • By DCFC79 29th Sep 17, 8:34 PM
    • 30,085 Posts
    • 19,042 Thanks
    DCFC79
    • #4
    • 29th Sep 17, 8:34 PM
    • #4
    • 29th Sep 17, 8:34 PM
    What model is the freeview box ?

    Whats gone wrong with it ?

    Tried a factory reset ?

    Even if its out of guarantee have you spoken to the manufacturer ?

    How did you pay and how much was it ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • macman
    • By macman 29th Sep 17, 11:05 PM
    • 41,321 Posts
    • 16,984 Thanks
    macman
    • #5
    • 29th Sep 17, 11:05 PM
    • #5
    • 29th Sep 17, 11:05 PM
    If it's a Humax, or if purchased at JL, it will have a 24m warranty. If neither, ask the manufacturer (nicely) and you may get it fixed FOC. What's to lose?
    No free lunch, and no free laptop
    • teddysmum
    • By teddysmum 5th Oct 17, 3:04 PM
    • 8,339 Posts
    • 4,961 Thanks
    teddysmum
    • #6
    • 5th Oct 17, 3:04 PM
    • #6
    • 5th Oct 17, 3:04 PM
    Tell them that you realise that the product is out of its warranty, but think it is reasonable to expect it to last longer than [number] years.


    This worked for me with a aircon unit, little used but 3 months out of warranty. It was a Do-it-All/Argos own brand, but sales had moved from the DIY to Argos with a different supplier, so I got a full refund.


    My son's Sony tv developed a problem, out of warranty and the fixed cost charged by a Sony approved repair centres was huge , but much cheaper at an independent place, so he called and was told that Sony would go halves on the repair. It was less than half Sony's own price , so they paid the whole bill.


    I have contacted Humax twice for advice about a purchase, but didn't find their cs good, as they failed to reply on both occasions.
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 5:21 PM
    • 11,050 Posts
    • 7,405 Thanks
    theonlywayisup
    • #7
    • 5th Oct 17, 5:21 PM
    • #7
    • 5th Oct 17, 5:21 PM
    Perhaps look at your consumer rights, it may be you have a claim (although you will have to prove there was an inherent fault). As per the warranty, if you contact the company via social media (perhaps) with a light hearted post you may find it goes in your favour.
    • MarkBargain
    • By MarkBargain 5th Oct 17, 5:24 PM
    • 1,542 Posts
    • 656 Thanks
    MarkBargain
    • #8
    • 5th Oct 17, 5:24 PM
    • #8
    • 5th Oct 17, 5:24 PM
    I would definitely make enquiries with the seller and manufacturer to see if they will help.

    Slightly smaller scale, but I bought hot water bottles in September and December last year off Ebay and the stoppers have broken on both already. The seller just replied:
    "Unfortunately, the first hot water bottle is out of warranty as it is now over a year since purchase and as the second is more than six months old, it is the customers responsibility to prove that the product was faulty at the time of delivery and not down to general wear and tear.". Charming!
    • shaun from Africa
    • By shaun from Africa 5th Oct 17, 11:23 PM
    • 9,491 Posts
    • 10,664 Thanks
    shaun from Africa
    • #9
    • 5th Oct 17, 11:23 PM
    • #9
    • 5th Oct 17, 11:23 PM
    Slightly smaller scale, but I bought hot water bottles in September and December last year off Ebay and the stoppers have broken on both already. The seller just replied:
    "Unfortunately, the first hot water bottle is out of warranty as it is now over a year since purchase and as the second is more than six months old, it is the customers responsibility to prove that the product was faulty at the time of delivery and not down to general wear and tear.". Charming!
    Originally posted by MarkBargain

    Charming or not, the seller is totally correct in stating that the purchaser is responsible for proving that the fault was due to a manufacturing defect.
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