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  • FIRST POST
    • erb
    • By erb 29th Sep 17, 10:29 AM
    • 526Posts
    • 82Thanks
    erb
    Help - Windows 10 Forced Upgrade
    • #1
    • 29th Sep 17, 10:29 AM
    Help - Windows 10 Forced Upgrade 29th Sep 17 at 10:29 AM
    I got the notification that Microsoft Windows 10 will upgrade in the background and to leave my pc on. This is because I am on version 1507. However, I have to stay on that version because my Toshiba Satellite S70-A-11H is not compatible with later versions of Windows 10. I found this out when I tried to upgrade the first upgrade of Windows 10 whcih did not work and I had to recover back to version 1507. I am worried that if my laptop tries to upgrade to the latest version of Windows 10 it will not work.

    Can anyone advise what to do? Is it possible to stop this upgrade?
    Regards
    erb
Page 1
    • Jivesinger
    • By Jivesinger 29th Sep 17, 11:06 AM
    • 1,216 Posts
    • 736 Thanks
    Jivesinger
    • #2
    • 29th Sep 17, 11:06 AM
    • #2
    • 29th Sep 17, 11:06 AM
    Version 1507 is no longer getting security updates, apart perhaps from upgrading itself to the next version.

    So by staying on 1507 you'd have the risk from malware attacks which other versions of Windows have patches to prevent.

    It's possible that whatever problem affected your first attempt to upgrade isn't an underlying compatibility problem though- it may be that the later versions will work?

    Is there some hardware component on the machine that you definitely know is incompatible?

    Personally I would use something like Macrium Reflect Free to take a full backup of the disk in its current state (so you could roll back if needed) and then let it attempt the upgrade.
    • AlSto
    • By AlSto 29th Sep 17, 11:15 AM
    • 34 Posts
    • 17 Thanks
    AlSto
    • #3
    • 29th Sep 17, 11:15 AM
    • #3
    • 29th Sep 17, 11:15 AM
    The problem was likely the upgrade process, rather than an issue with compatibility.
    So, after backing up your data, you can opt to run a manual upgrade or a clean install of Windows 10 if the automatic upgrade fails.
    • Frozen_up_north
    • By Frozen_up_north 29th Sep 17, 12:32 PM
    • 1,303 Posts
    • 619 Thanks
    Frozen_up_north
    • #4
    • 29th Sep 17, 12:32 PM
    • #4
    • 29th Sep 17, 12:32 PM
    How do you know the Tosh is not compatible? A friend had an issue with an Acer that lost its driver for the WiFi in a Win 10 update, it is only a few months old and came with Win 10 factory installed. It was fairly easy to sort and certainly not a reason to cease further updates.

    As per other replies, doing a full independent backup is a good idea, I use Acronis. In the past I’ve had to roll back due to 3rd parties not testing their hardware properly... with Acronis True Image backup and restore is pretty straightforward.
    • erb
    • By erb 29th Sep 17, 1:04 PM
    • 526 Posts
    • 82 Thanks
    erb
    • #5
    • 29th Sep 17, 1:04 PM
    • #5
    • 29th Sep 17, 1:04 PM
    Thanks for advice. I found the compatibility issue on Microsofts site after updating to version 1511 which practically stopped my internet from working. The was a list of devices compatible and my Tosh was only compatible with version 1507 and not 1511. I could not do without internet so rolled back and everything was fine again. I will do a bit more research on compatilbilty.
    Regards
    erb
    • Frozen_up_north
    • By Frozen_up_north 29th Sep 17, 1:09 PM
    • 1,303 Posts
    • 619 Thanks
    Frozen_up_north
    • #6
    • 29th Sep 17, 1:09 PM
    • #6
    • 29th Sep 17, 1:09 PM
    Assuming your Toshiba came with Windows 10 from new, I would ask Toshiba Support for advice. If it came with an earlier o/s, they might not offer updated drivers.
    • Neil Jones
    • By Neil Jones 29th Sep 17, 1:22 PM
    • 1,020 Posts
    • 561 Thanks
    Neil Jones
    • #7
    • 29th Sep 17, 1:22 PM
    • #7
    • 29th Sep 17, 1:22 PM
    I'm surprised that laptop is only compatible with a certain version of Windows 10 as it came with 8.1 originally and Toshiba's site says "we recommend Windows 10 pro" for it.

    It may be a case that if the internet doesn't work after the upgrade (and that is the only issue), you may just need to update the drivers for the wireless/network card. Download them before you update otherwise you'll be in the situation of "need drivers off the internet to get the computer on the internet"

    You can always get the wireless USB adapters fairly cheaply and Windows 10 is happy with most of them out of the box so there are workarounds...
    • Jivesinger
    • By Jivesinger 29th Sep 17, 2:47 PM
    • 1,216 Posts
    • 736 Thanks
    Jivesinger
    • #8
    • 29th Sep 17, 2:47 PM
    • #8
    • 29th Sep 17, 2:47 PM
    I have an older Toshiba which isn't listed anywhere as compatible (that I'm aware of) but runs Windows 10 just fine.

    And as others have said, if Toshiba themselves recommend Windows 10, it should be OK, although I'm not sure Toshiba sell new laptops any more so I'm not sure how actively they've updated their website since the original Windows 10 came out.

    Can you remember what the message about compatibility actually said?

    If you go into Device Manager ( Right-click the start button and select Device Manager) and look at Network Adaptors, what are the devices listed?
    Last edited by Jivesinger; 29-09-2017 at 3:03 PM.
    • erb
    • By erb 29th Sep 17, 3:15 PM
    • 526 Posts
    • 82 Thanks
    erb
    • #9
    • 29th Sep 17, 3:15 PM
    • #9
    • 29th Sep 17, 3:15 PM
    I have found the page with links to show compatibility here

    Going to the Toshiba link confirms my laptop is not on the list of compatible machines. Considering I only bought it in 2014 this is not much of a life. If I had stuck with the original Windows 8.1 and not updated to Windows 10 it would be supported until 2020. I think I have been conned.
    Regards
    erb
    • Jivesinger
    • By Jivesinger 29th Sep 17, 3:21 PM
    • 1,216 Posts
    • 736 Thanks
    Jivesinger
    I have found the page with links to show compatibility here

    Going to the Toshiba link confirms my laptop is not on the list of compatible machines. Considering I only bought it in 2014 this is not much of a life. If I had stuck with the original Windows 8.1 and not updated to Windows 10 it would be supported until 2020. I think I have been conned.
    Originally posted by erb
    My Toshiba isn't on that list... and runs the latest version of Windows 10 just fine, so I wouldn't put too much faith in it as meaning your machine won't run the latest version.
    • erb
    • By erb 29th Sep 17, 3:25 PM
    • 526 Posts
    • 82 Thanks
    erb
    I have an older Toshiba which isn't listed anywhere as compatible (that I'm aware of) but runs Windows 10 just fine.

    And as others have said, if Toshiba themselves recommend Windows 10, it should be OK, although I'm not sure Toshiba sell new laptops any more so I'm not sure how actively they've updated their website since the original Windows 10 came out.

    Can you remember what the message about compatibility actually said?

    If you go into Device Manager ( Right-click the start button and select Device Manager) and look at Network Adaptors, what are the devices listed?
    Originally posted by Jivesinger
    Network Adaptors are:
    Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
    Qualcomm Atheros AR956x Wireless Network Adaptor
    Regards
    erb
    • grumpycrab
    • By grumpycrab 29th Sep 17, 3:34 PM
    • 3,281 Posts
    • 1,488 Thanks
    grumpycrab
    If I had stuck with the original Windows 8.1 and not updated to Windows 10 it would be supported until 2020.
    Originally posted by erb
    January 10, 2023 in fact for 8.1 :-)
    You could always revert to factory build (assuming the factory partition is still there or you did an image backup).
    If I was you I'd try an upgrade from media (having backed up data files and/or created a backup image first); and have an ethernet cable handy if wifi doesn't immediately work;
    PS. that's without me researching Qualcomm Atheros drivers for W10.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • Neil Jones
    • By Neil Jones 29th Sep 17, 4:42 PM
    • 1,020 Posts
    • 561 Thanks
    Neil Jones
    The issue may be the Atheros driver for the wi-fi, these are found in large swathes of laptops of all brands and they are a total pain in the proverbial backside. Not really helped by the fact Atheros was taken over by Qualcomm many years back so now drivers are only available from the laptop manufacturers (often they're older than what's already on the laptop) and any new updated "driver" is through the so-called "unofficial" site.

    The latest Windows 10 driver for the AR956x is here:
    https://www.ath-drivers.eu/download-driver-for-Atheros-chipset-with-id-83-and-Windows10-64bit.html
    • erb
    • By erb 2nd Oct 17, 10:34 AM
    • 526 Posts
    • 82 Thanks
    erb
    Update
    Well since I got the message about it upgrading in the background nothing appears to have happened yet. Will wait and see what happens at the next routine monthly update on Tuesday 10 October 2017.
    Regards
    erb
    • erb
    • By erb 12th Oct 17, 5:01 PM
    • 526 Posts
    • 82 Thanks
    erb
    Got It
    Well Windows 10 Creators version was finally forced on me this week and up to now the only problem I have had is with the printer which now has cartridge problems. I don't know if this is coincidence that both the colour and black had the problem immediately after the Windows upgrade. I have done everything suggested such as cleaning the contacts, resetting the printer and even downloaded the latest printer driver but both refused to work. I did have a new spare black cartridge which I put in and got the printer working on the new single cartridge. Looks like I will have to buy a new colour cartridge and see if it works then. Perhaps it was just coincidence but the printer was working fine the day before the upgrade and had the cartridge problems the first time I tried it after the upgrade. The printer is an HP Deskjet F2200 and I use compatible cartridges.
    Regards
    erb
    • Neil Jones
    • By Neil Jones 13th Oct 17, 3:54 PM
    • 1,020 Posts
    • 561 Thanks
    Neil Jones
    I suspect its coincidence, when you switch printers on they tend to do a short head-clean routine and every once in a while prior to a job if they haven't been switched off for a while. This uses ink and it's not uncommon for the ink to drop below the warning level after this. The Epsons are PITA at doing this because you can change one cartridge, do a charge cycle and then one of the other colours runs out because of the charging!
    • grumpycrab
    • By grumpycrab 13th Oct 17, 8:10 PM
    • 3,281 Posts
    • 1,488 Thanks
    grumpycrab
    The Epsons are PITA
    Originally posted by Neil Jones
    I hate (trying to fix other peoples') printers so now I just say - but a cheap HP Instant Ink printer.
    This is a big push by HP to become dominant in the home printer market. Very good value at the moment but expect the Instant Ink subs to rise when everybody has been hooked.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • erb
    • By erb 17th Oct 17, 4:56 PM
    • 526 Posts
    • 82 Thanks
    erb
    Just Coincidence Then
    Got a new colour cartridge today, installed it and printer is again working fine so it was just a coincidence that both cartidges stopped working after the Windows 10 Creators Upgrade. Alls well that ends well.
    Regards
    erb
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