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  • FIRST POST
    • fergie_
    • By fergie_ 28th Sep 17, 7:14 PM
    • 9Posts
    • 1Thanks
    fergie_
    DVLA Refund
    • #1
    • 28th Sep 17, 7:14 PM
    DVLA Refund 28th Sep 17 at 7:14 PM
    I was planning to buy a second hand car from a dealer and the dealer said it had to be taxed straight away. The deal fell through and I'm now struggling to get a refund from the DVLA.

    I phoned the DVLA and they said thats fine, you just need to write to them. I wrote to them explaining the situation and giving them the details of the card payment that had been taken.

    They have now written back saying they won't issue a refund as I'm not the registered keeper. This is stating the obvious as I never was and never will be as I never took ownership of the car from the dealer.

    Any ideas how to proceed?

    The DVLA letter claims 'the law states the that a refund of vehicle tax can only be paid to the person registered as the keeper of the vehicle as shown on DVLA's records'.

    Surely this must be more than a one off occurrence?
Page 1
    • glider3560
    • By glider3560 28th Sep 17, 7:59 PM
    • 3,277 Posts
    • 1,995 Thanks
    glider3560
    • #2
    • 28th Sep 17, 7:59 PM
    • #2
    • 28th Sep 17, 7:59 PM
    Last time I bought a car, the garage told me not to do it until I actually owned the vehicle. They said to either do it on my phone after picking up the keys, I could use one of their computers to go online, or it could be done at the Post Office.

    DVLA are absolutely correct in what they are saying. Maybe you should persue the registered keeper, as they will receive the refund?

    • fergie_
    • By fergie_ 28th Sep 17, 8:59 PM
    • 9 Posts
    • 1 Thanks
    fergie_
    • #3
    • 28th Sep 17, 8:59 PM
    • #3
    • 28th Sep 17, 8:59 PM
    I had no intention of taxing the vehicle until after it was physically bought, but basically the dealer was adamant.

    So what happens if someone taxes the wrong car?!
    • agrinnall
    • By agrinnall 28th Sep 17, 9:02 PM
    • 18,515 Posts
    • 14,228 Thanks
    agrinnall
    • #4
    • 28th Sep 17, 9:02 PM
    • #4
    • 28th Sep 17, 9:02 PM
    I

    So what happens if someone taxes the wrong car?!
    Originally posted by fergie_

    How do you think that would happen?
    • peter_the_piper
    • By peter_the_piper 28th Sep 17, 9:07 PM
    • 26,058 Posts
    • 33,000 Thanks
    peter_the_piper
    • #5
    • 28th Sep 17, 9:07 PM
    • #5
    • 28th Sep 17, 9:07 PM
    As I read the above
    OP was persuaded to tax the vehicle.
    Deal fell through.
    Dealer will claim back from dvla as RK
    Dealer pays OP.
    Am I missing something?
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
    • spiro
    • By spiro 29th Sep 17, 8:54 AM
    • 5,828 Posts
    • 2,807 Thanks
    spiro
    • #6
    • 29th Sep 17, 8:54 AM
    • #6
    • 29th Sep 17, 8:54 AM
    As I read the above
    OP was persuaded to tax the vehicle.
    Deal fell through.
    Dealer will claim back from dvla as RK
    Dealer pays OP.
    Am I missing something?
    Originally posted by peter_the_piper
    Dealer is not the registered keeper, the car would be classified as 'in the trade'. If dealers did become registered keepers with would rapidly increase the number of owners a car has because every time it was traded in it would gain an extra 'keeper'.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • AdrianC
    • By AdrianC 29th Sep 17, 9:26 AM
    • 15,255 Posts
    • 13,592 Thanks
    AdrianC
    • #7
    • 29th Sep 17, 9:26 AM
    • #7
    • 29th Sep 17, 9:26 AM
    This doesn't really make sense.

    The car would have been taxed using the document reference number from the V5C/2 New Keeper slip. The dealer is very unlikely to have done this before completing the V5C with your details as the new Registered Keeper. That whole process would mean you would get the refund.

    Any other combination would mean that the eventual keeper change into your name would cancel the tax, which would be refunded back to the previous RK.

    You're saying all this happened before you actually bought the car, and you never did buy it?
    • missile
    • By missile 29th Sep 17, 11:07 AM
    • 8,944 Posts
    • 4,336 Thanks
    missile
    • #8
    • 29th Sep 17, 11:07 AM
    • #8
    • 29th Sep 17, 11:07 AM
    This doesn't really make sense.
    Originally posted by AdrianC
    +1, perhaps we do not have all/correct story.

    It appears OP paid for VED using the V5 in the previous owners name? That is crazy. Even had he bought the car, he would still have a problem as VED cannot be transferred to a new registered keeper. He would have had to register in his name then pay VED again.

    Only the registered keeper can reclaim the VED. OP should take his complaint to the dealer who it appears has misinformed him
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • glentoran99
    • By glentoran99 29th Sep 17, 11:15 AM
    • 4,704 Posts
    • 3,724 Thanks
    glentoran99
    • #9
    • 29th Sep 17, 11:15 AM
    • #9
    • 29th Sep 17, 11:15 AM
    Surely this must be more than a one off occurrence?
    Originally posted by fergie_
    that's exactly what it is, You don't tax a car until you own it, anything else is crazy, and you use the new keeper slip for doing so, Which Transfers the car into your name at the same time. The dealer is pulling some sort of fast one here
    • spiro
    • By spiro 29th Sep 17, 11:48 AM
    • 5,828 Posts
    • 2,807 Thanks
    spiro
    that's exactly what it is, You don't tax a car until you own it, anything else is crazy, and you use the new keeper slip for doing so, Which Transfers the car into your name at the same time. The dealer is pulling some sort of fast one here
    Originally posted by glentoran99
    But the dealer doesn't gain because the car will not be in his name so he would get any refund.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • facade
    • By facade 29th Sep 17, 11:57 AM
    • 2,860 Posts
    • 1,451 Thanks
    facade
    But the dealer doesn't gain because the car will not be in his name so he would get any refund.
    Originally posted by spiro
    He wouldn't get a refund of any tax he paid to the DVLA no.
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science )
    • fergie_
    • By fergie_ 29th Sep 17, 11:36 PM
    • 9 Posts
    • 1 Thanks
    fergie_
    Ok, say 'helpful' dealer taxed the wrong car? What then?

    But yes, car never bought and it would appear DVLA don't even know the answer.

    I'm beginning to think the only solution may be a charge back via the bank.
    • Carrot007
    • By Carrot007 29th Sep 17, 11:49 PM
    • 615 Posts
    • 506 Thanks
    Carrot007
    Why & when did the deal fall through?
    • seatbeltnoob
    • By seatbeltnoob 30th Sep 17, 12:03 AM
    • 218 Posts
    • 53 Thanks
    seatbeltnoob
    But the dealer doesn't gain because the car will not be in his name so he would get any refund.
    Originally posted by spiro
    dealer gets free tax on a car which can now be parked on roadside and driven around on testdrives. how does dealer not gain?

    op should just do a chargeback if he/she can, they have no business pursueing you for the debt because like they said before you're not the RK. the RK will get a nice bill from dvla/hmrc
    • glentoran99
    • By glentoran99 1st Oct 17, 8:16 PM
    • 4,704 Posts
    • 3,724 Thanks
    glentoran99
    But the dealer doesn't gain because the car will not be in his name so he would get any refund.
    Originally posted by spiro
    How do you know this? There's something not right
    • cjdavies
    • By cjdavies 2nd Oct 17, 8:20 AM
    • 2,700 Posts
    • 2,653 Thanks
    cjdavies
    I assume with any letter that goes out there is a phone number, I know what I would be doing.
    • neilmcl
    • By neilmcl 2nd Oct 17, 8:29 AM
    • 10,142 Posts
    • 7,092 Thanks
    neilmcl
    dealer gets free tax on a car which can now be parked on roadside and driven around on testdrives. how does dealer not gain?
    Originally posted by seatbeltnoob
    Why would they need to, they'll have trade plates that'll allow them to do that.
    • seatbeltnoob
    • By seatbeltnoob 2nd Oct 17, 9:00 PM
    • 218 Posts
    • 53 Thanks
    seatbeltnoob
    Why would they need to, they'll have trade plates that'll allow them to do that.
    Originally posted by neilmcl
    Clearly not the case because the dealer got OP to pay the tax.

    Unless of course the dealer is a scumbag and got OP to pay for the tax on dealer plates and pleading ignorance now.
    • Warwick Hunt
    • By Warwick Hunt 2nd Oct 17, 9:08 PM
    • 372 Posts
    • 180 Thanks
    Warwick Hunt
    Clearly not the case because the dealer got OP to pay the tax.

    Unless of course the dealer is a scumbag and got OP to pay for the tax on dealer plates and pleading ignorance now.
    Originally posted by seatbeltnoob
    Maybe that was because he thought the OP was buying it.
    • seatbeltnoob
    • By seatbeltnoob 2nd Oct 17, 9:12 PM
    • 218 Posts
    • 53 Thanks
    seatbeltnoob
    Maybe that was because he thought the OP was buying it.
    Originally posted by Warwick Hunt
    being a professional seller who does in day in day out, this is a pretty rookie mistake by the dealer to do this. my gut feeling is this is deliberate to either get the OP to commit to a purchase by paying the tax on it (makes haggling harder).

    or just a stupid scam to get OP to pay the tax. and steal the tax refund.
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