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  • FIRST POST
    • *Kat*
    • By *Kat* 27th Sep 17, 7:50 PM
    • 1,744Posts
    • 619Thanks
    *Kat*
    I ordered the wrong worktop colour via email
    • #1
    • 27th Sep 17, 7:50 PM
    I ordered the wrong worktop colour via email 27th Sep 17 at 7:50 PM
    Ugh. Nightmare.

    So basically, I ordered the wrong colour worktop for my kitchen via email.

    Do I have any right to return? I don't have it yet, it's due to be delivered on Friday (I haven't confirmed because I realised my mistake today).
    Weight loss to date: 7lbs
    Money made selling junk on ebay : £87.93

Page 2
    • neilmcl
    • By neilmcl 29th Sep 17, 11:46 AM
    • 10,146 Posts
    • 7,094 Thanks
    neilmcl
    The OP was advised to do change the order 2 days ago. This is starting to sound more like buyer's remorse than anything else.
    • *Kat*
    • By *Kat* 29th Sep 17, 12:26 PM
    • 1,744 Posts
    • 619 Thanks
    *Kat*
    ...I've already ordered the correct colour. Not sure why you need to make incorrect assumptions?

    Weight loss to date: 7lbs
    Money made selling junk on ebay : £87.93

    • neilmcl
    • By neilmcl 29th Sep 17, 12:49 PM
    • 10,146 Posts
    • 7,094 Thanks
    neilmcl
    ...I've already ordered the correct colour. Not sure why you need to make incorrect assumptions?

    Originally posted by *Kat*
    People only make assumptions when others haven't been clear. Thanks for clearing that up at last.

    Now if you've ordered the correct colour from them are they still saying you owe them a "restocking fee" for the last one. Seems a bit odd since you offered to continue with the purchase of the correct item.
    • *Kat*
    • By *Kat* 2nd Oct 17, 1:10 PM
    • 1,744 Posts
    • 619 Thanks
    *Kat*
    Yeah - they are saying I still have to pay the 25% restocking fee + VAT, which I don't understand. I need the worktop and it works out around the same price as buy the worktop I originally ordered anyway, so I'm not too fussed about it. However, if I can get out of not paying it that would be good. Not sure why I would pay VAT for a restock fee?

    Not sure though!

    Thanks for your help/advice.
    Weight loss to date: 7lbs
    Money made selling junk on ebay : £87.93

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