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    • GP1983
    • By GP1983 21st Sep 17, 5:50 PM
    • 57Posts
    • 2Thanks
    GP1983
    NPower Estimated Bill
    • #1
    • 21st Sep 17, 5:50 PM
    NPower Estimated Bill 21st Sep 17 at 5:50 PM
    Long story short; I've received a big bill from NPower, following moving out of an apartment. I don't dispute I owe them a significant amount of it, however it is based on estimated readings as I did not take them when I lived there.

    NPower advise that they 'overestimate' when they are not given meter readings. Do I have any comeback? Clearly I know I should have taken readings, but I can't do anything about that now. (FYI, they have estimated my monthly electric usage at apx £150 PCM in a 2 bedroom apartment, which seems excessive to me.)

    Any help would be appreciated
Page 2
    • GP1983
    • By GP1983 11th Oct 17, 1:11 PM
    • 57 Posts
    • 2 Thanks
    GP1983
    Why can you not go to your old apartment, knock on the door, explain your situation, ask the current resident to read the meter and tell you the reading? So they might not be in, so try again at different times of the day. Gasp! Actual, real-life contact with someone you don't know and cannot contact over the internet! Shock, horror! Guess what? It's the way we used to do things before the internet was invented.

    Or you can just suck it up, read meters, send monthly readings to your supplier and pay bills on time in future.
    Originally posted by Smodlet
    As I've said earlier, I realise I've made mistakes, I'm just trying to get this resolved. Thanks for your input.
    • ExtraMask
    • By ExtraMask 15th Oct 17, 11:03 PM
    • 58 Posts
    • 31 Thanks
    ExtraMask
    If you'v e not paid a bill for 20 months then it's also likely that your balance includes collections charges, so the £150 pcm wouldn't be correct.

    The terms and conditions under section 8a say that unless you have a working smart meter you must supply a meter reading every 6 months to ensure accurate billing. A lot of people overlook this and in doing so get estimated bills then blame the supplier. I think the best you can hope for is to get a payment plan setup over 12 - 18 months to pay it off.
    • GP1983
    • By GP1983 16th Oct 17, 3:04 PM
    • 57 Posts
    • 2 Thanks
    GP1983
    Thank you for your help.
    • GP1983
    • By GP1983 18th Oct 17, 3:45 PM
    • 57 Posts
    • 2 Thanks
    GP1983
    Update; I've decided to bite the bullet and just get this paid off.

    I have a number of creditors, each of which has accepted my proposal for a small monthly payment based on what I can afford to pay. I contacted NPower, who said the best they could offer me was £80.00 a month, which is far more than I can afford.

    They said I'd have to contact the Citizens Advice Bureau, who would go through my income / expenditure and would contact NPower on my behalf. I asked if we could go through my income / expenditure with NPower directly and they said no. I have contacted Citizens Advice, who say I have to come in, in person. I don't have time for this.

    Can anyone offer me any advice as to the best way forward?
    • Robin9
    • By Robin9 18th Oct 17, 3:56 PM
    • 1,714 Posts
    • 1,119 Thanks
    Robin9
    Start with a SOA as on the Debt board.

    Then make time and go to the CAB - that will be a good investment.
    Never pay on an estimated bill
    • GP1983
    • By GP1983 18th Oct 17, 8:06 PM
    • 57 Posts
    • 2 Thanks
    GP1983
    I have all that. All other creditors have gone through my income / outcome but NPower say they'll only deal with the CAB. I don't need to speak to CAB, as I know exactly where I stand with them. My problem is getting NPower to listen. I just wondered if anyone had any advice with regards to that. Thank you
    • ExtraMask
    • By ExtraMask 20th Oct 17, 7:38 PM
    • 58 Posts
    • 31 Thanks
    ExtraMask
    npower have a department called "Affordable Solutions" who usually go through income / expenditure with customers to determine how much they can afford. Their direct number is 0800 975 9065, 8-8 Mon-Fri and i think 8-6 Saturdays.

    It's a lengthy call but it is what their staff are trained to do in that team. You shouldn't really be fobbed off to CAB as they're a third party and the agreement and arrangement is between you and npower.

    There's also a debt charity called Step Change, who specialise in helping people manage their debts. https://www.stepchange.org
    • GP1983
    • By GP1983 21st Oct 17, 3:59 PM
    • 57 Posts
    • 2 Thanks
    GP1983
    Thank you, that's really helpful.

    I have contacted StepChange and I have everything in place, I just need to agree this with NPower so I can move forwards.

    Thanks again for your help.
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