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  • FIRST POST
    • GP1983
    • By GP1983 21st Sep 17, 5:50 PM
    • 54Posts
    • 2Thanks
    GP1983
    NPower Estimated Bill
    • #1
    • 21st Sep 17, 5:50 PM
    NPower Estimated Bill 21st Sep 17 at 5:50 PM
    Long story short; I've received a big bill from NPower, following moving out of an apartment. I don't dispute I owe them a significant amount of it, however it is based on estimated readings as I did not take them when I lived there.

    NPower advise that they 'overestimate' when they are not given meter readings. Do I have any comeback? Clearly I know I should have taken readings, but I can't do anything about that now. (FYI, they have estimated my monthly electric usage at apx £150 PCM in a 2 bedroom apartment, which seems excessive to me.)

    Any help would be appreciated
Page 1
    • molerat
    • By molerat 21st Sep 17, 6:32 PM
    • 17,062 Posts
    • 11,222 Thanks
    molerat
    • #2
    • 21st Sep 17, 6:32 PM
    • #2
    • 21st Sep 17, 6:32 PM
    You supply them with actual readings, simple.

    Did you or the letting agent / landlord not take move in and move out readings ? Can you get a current reading ?

    If not you are on a hiding to nothing and have learned a very expensive lesson.
    www.helpforheroes.org.uk/donations.html
    • footyguy
    • By footyguy 21st Sep 17, 7:33 PM
    • 3,658 Posts
    • 1,459 Thanks
    footyguy
    • #3
    • 21st Sep 17, 7:33 PM
    • #3
    • 21st Sep 17, 7:33 PM
    Long story short; I've received a big bill from NPower, following moving out of an apartment. I don't dispute I owe them a significant amount of it, however it is based on estimated readings as I did not take them when I lived there.

    NPower advise that they 'overestimate' when they are not given meter readings. Do I have any comeback? Clearly I know I should have taken readings, but I can't do anything about that now. (FYI, they have estimated my monthly electric usage at apx £150 PCM in a 2 bedroom apartment, which seems excessive to me.)

    Any help would be appreciated
    Originally posted by GP1983
    Seems very strange that any supplier would admit to over estimating the readings.
    The definition of an estimate is an approximate calculation or judgement of the value - if they are using a value higher than this, they would not be estimating it.

    However, estimates are not needed in the case of moving out of a property as almost always someone else will take over the account.
    So, without a verified reading of your own, you will be in the hands of the new occpant who hopefully won't over-read the satrt reading, laeving you to pay the initial amount they use.

    Suppliers ensure end readings of one account align with start readings of the next - or investigate why not.

    All readings are verified by the independent meter reading agency, so any supplier over-estimating on a routine basis would soon be found out.
  • nPower
    • #4
    • 22nd Sep 17, 11:35 AM
    • #4
    • 22nd Sep 17, 11:35 AM
    Long story short; I've received a big bill from NPower, following moving out of an apartment. I don't dispute I owe them a significant amount of it, however it is based on estimated readings as I did not take them when I lived there.

    NPower advise that they 'overestimate' when they are not given meter readings. Do I have any comeback? Clearly I know I should have taken readings, but I can't do anything about that now. (FYI, they have estimated my monthly electric usage at apx £150 PCM in a 2 bedroom apartment, which seems excessive to me.)

    Any help would be appreciated
    Originally posted by GP1983




    Hi GP1983,

    Thanks for your message. Please contact us using the details on our profile page so we can help with your billing query.

    Thanks

    Jen
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • footyguy
    • By footyguy 23rd Sep 17, 11:48 AM
    • 3,658 Posts
    • 1,459 Thanks
    footyguy
    • #5
    • 23rd Sep 17, 11:48 AM
    • #5
    • 23rd Sep 17, 11:48 AM
    Hi GP1983,

    Thanks for your message. Please contact us using the details on our profile page so we can help with your billing query.

    Thanks

    Jen
    Originally posted by nPower
    I understand the OP has already emailed your colleague, Alan, about this account

    http://forums.moneysavingexpert.com/showthread.php?t=5707879

    • frugalmacdugal
    • By frugalmacdugal 23rd Sep 17, 11:54 AM
    • 6,132 Posts
    • 5,259 Thanks
    frugalmacdugal
    • #6
    • 23rd Sep 17, 11:54 AM
    • #6
    • 23rd Sep 17, 11:54 AM
    Hi,

    unless you have accurate readings from when you moved out how can you expect and accurate bill.

    Contact agency or new occupant for their entry readings, then try to negotiate with NPower.

    Hope you have taken entry readings for your new move.
    Y'all take care now.
    • LewisHamilton
    • By LewisHamilton 23rd Sep 17, 10:52 PM
    • 58 Posts
    • 31 Thanks
    LewisHamilton
    • #7
    • 23rd Sep 17, 10:52 PM
    • #7
    • 23rd Sep 17, 10:52 PM
    The estimated readings should be fair and reasonable. If you are not happy with the estimates, question it further then go to the Ombudsman after 8 weeks. Do not lot anyone fob you off if you have genuine concerns.
    • GP1983
    • By GP1983 24th Sep 17, 11:09 PM
    • 54 Posts
    • 2 Thanks
    GP1983
    • #8
    • 24th Sep 17, 11:09 PM
    • #8
    • 24th Sep 17, 11:09 PM
    Thank you for your replies. I recognise I should have taken meter readings. I can not, however, see how they have estimated my electric at £150 PCM for a 2 bedroom apartment. NPower have explained they have estimated it, which I accept, I just can't accept the £150 PCM. It seems disproportionately high.

    I'm not sure what to do now. NPower say that's the cost. Could someone advise me? Do I go straight to the ombudsman?
    • frugalmacdugal
    • By frugalmacdugal 25th Sep 17, 4:53 AM
    • 6,132 Posts
    • 5,259 Thanks
    frugalmacdugal
    • #9
    • 25th Sep 17, 4:53 AM
    • #9
    • 25th Sep 17, 4:53 AM
    Hi,

    you say they are estimating £150 PCM, so how many months are they charging you, usually when you get a final bill it is 'you owe £xxx', not so much a month.
    Y'all take care now.
    • spiro
    • By spiro 25th Sep 17, 7:47 AM
    • 5,828 Posts
    • 2,807 Thanks
    spiro
    Thank you for your replies. I recognise I should have taken meter readings. I can not, however, see how they have estimated my electric at £150 PCM for a 2 bedroom apartment. NPower have explained they have estimated it, which I accept, I just can't accept the £150 PCM. It seems disproportionately high.

    I'm not sure what to do now. NPower say that's the cost. Could someone advise me? Do I go straight to the ombudsman?
    Originally posted by GP1983
    Did your letting agent record your move in and move out meter readings (good agents do)?
    Does the bill start and end with an estimated reading or is it just the end reading that is estimated?
    Is there a new tenant in the flat who would have provided them with an opening reading?
    If neither you or the agent recording the readings you could be at the mercy of the new tenant being honest about their opening reading.
    Is the flat all electric?
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • GP1983
    • By GP1983 3rd Oct 17, 7:51 PM
    • 54 Posts
    • 2 Thanks
    GP1983
    Sorry for the late reply.

    The £150 PCM is me estimating what they've estimated each month, based on the total amount of apx £3,000 they've charged me.

    The dates on the bill are correct.

    No meter readings were taken and I don't know whether the new tenant has taken them and sadly I've no way of finding out this information.

    It comes down to me thinking £150 PCM is too much. The flat was all electric, and had 2 bedrooms.

    Thanks again,
    • frugalmacdugal
    • By frugalmacdugal 4th Oct 17, 6:17 AM
    • 6,132 Posts
    • 5,259 Thanks
    frugalmacdugal
    Hi,

    The £150 PCM is me estimating what they've estimated each month, based on the total amount of apx £3,000 they've charged me.
    Originally posted by GP1983
    so are you saying you've not had a bill for 20 months?
    Y'all take care now.
    • GP1983
    • By GP1983 4th Oct 17, 7:59 PM
    • 54 Posts
    • 2 Thanks
    GP1983
    No, I received many bills but didn't pay them. I'm now trying to sort the situation out as best I can. I don't dispute I owe them money and I recognise I should have taken meter readings. My question is that I dispute their estimated readings as I can't see how they've guessed £150 PCM for a 2 bedroom apartment. I don't know whether I have a leg to stand on as I didn't take meter readings.
    • matelodave
    • By matelodave 5th Oct 17, 9:16 AM
    • 3,039 Posts
    • 1,785 Thanks
    matelodave
    How can you dispute the estimates when you didn't bother to read the meters or pay the bills.

    You haven't any more idea of how much you've used than they do. seems to me that you've had a long term interest free loan and it's now time to pay up

    Perhaps you should take that as a lesson for the future.
    Last edited by matelodave; 05-10-2017 at 12:26 PM.
    Love makes the world go round - beer make it go round even faster
    • NineDeuce
    • By NineDeuce 5th Oct 17, 9:24 AM
    • 278 Posts
    • 221 Thanks
    NineDeuce
    Seems like a story of people finding energy unimportant....
    • Bobblehat
    • By Bobblehat 5th Oct 17, 10:16 AM
    • 38 Posts
    • 35 Thanks
    Bobblehat
    If you received "many bills" ...... look at those bills and see if they average out at £150pcm (please don't tell me you threw the bills away ... I'd cry!!)

    If they do average out at £150pcm, then NPower have a reasonable case .... if they are less (£Xpcm), and in the region per month that you think is reasonable, then you have a good case of saying "Isn't £Xpcm what you were asking for before, why has it gone up to £150pcm?".
    • GP1983
    • By GP1983 5th Oct 17, 8:11 PM
    • 54 Posts
    • 2 Thanks
    GP1983
    Thanks for your help.

    As I've said earlier, I am not disputing this is my doing, and I can assure you I have learned my lesson. Not that it's relevant, but I was under severe stress for a long period of time and buried my head. I can't do anything about that now - all I can do is get this sorted as best I can and move forwards from there.

    Sadly, I don't have any bills.

    My original query was that I found the estimated bills of approximately £150.00 PCM for a 2 bedroom flat quite expensive. This is based on what I have paid in the past.

    I then asked if there was any way I could dispute this.

    As I don't have meter readings or any previous bills, it looks like I can not - which is understandable - but I thought I'd ask as obviously I don't want to pay more than I have to.

    Thank you for your help so far.
    • Bobblehat
    • By Bobblehat 5th Oct 17, 9:11 PM
    • 38 Posts
    • 35 Thanks
    Bobblehat
    Don't beat yourself up too much ... we all make mistakes ... whether in the region of Power bills or elsewhere.

    My last resort would be to ask NPower to provide you with an itemised bill that include the (estimated?) meter reading and date they are starting their bill from and the (estimated?) meter reading and date they are finishing their bill on. Then try the ombudsman with all the details. In the meantime I'd make some sort of plan as to how you will pay that bill if you loose and think yourself lucky if you win!

    Good Luck!
    • Smodlet
    • By Smodlet 8th Oct 17, 1:46 PM
    • 2,218 Posts
    • 4,749 Thanks
    Smodlet
    Why can you not go to your old apartment, knock on the door, explain your situation, ask the current resident to read the meter and tell you the reading? So they might not be in, so try again at different times of the day. Gasp! Actual, real-life contact with someone you don't know and cannot contact over the internet! Shock, horror! Guess what? It's the way we used to do things before the internet was invented.

    Or you can just suck it up, read meters, send monthly readings to your supplier and pay bills on time in future.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • GP1983
    • By GP1983 11th Oct 17, 1:09 PM
    • 54 Posts
    • 2 Thanks
    GP1983
    Don't beat yourself up too much ... we all make mistakes ... whether in the region of Power bills or elsewhere.

    My last resort would be to ask NPower to provide you with an itemised bill that include the (estimated?) meter reading and date they are starting their bill from and the (estimated?) meter reading and date they are finishing their bill on. Then try the ombudsman with all the details. In the meantime I'd make some sort of plan as to how you will pay that bill if you loose and think yourself lucky if you win!

    Good Luck!
    Originally posted by Bobblehat
    Thank you.
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