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  • FIRST POST
    • cypher007
    • By cypher007 21st Sep 17, 3:01 PM
    • 248Posts
    • 35Thanks
    cypher007
    do i have the right to reject?
    • #1
    • 21st Sep 17, 3:01 PM
    do i have the right to reject? 21st Sep 17 at 3:01 PM
    I have bought and collected a brand new car on September 2nd. shortly after that I discovered the gearbox is very stiff and occasionally I have to force it into gear. I emailed the dealer who said I could bring it in for them to look at. unfortunately they are 60 miles away, so I took it to another dealer of the same make nearer to me and they sent out a young tech who looking at the dealer mostly services Citroen's. anyway he said it was maybe stiff due to being new.


    so after this I monitored things and it doesn't seem to be improving. I even visited a friend who has bought his at the same time and had the same sort of car 3 years earlier. he checked mine and said it is stiffer than both of his cars.


    ive gone back to the dealer who has now advised me they cant look at it until the 6th Oct. this takes me over the 30 days return.


    could this be a way of avoiding me rejecting the car? as the car is doing my head in.


    ive also noticed a section of door panel about 2-3 inches long hasn't been coated with seem sealer where it returns onto the inside door panel metal. this seems poor quality.
Page 1
    • Le_Kirk
    • By Le_Kirk 21st Sep 17, 3:12 PM
    • 2,217 Posts
    • 1,127 Thanks
    Le_Kirk
    • #2
    • 21st Sep 17, 3:12 PM
    • #2
    • 21st Sep 17, 3:12 PM
    Provided you have informed them of the fault, the 30 days clock stops. Not sure about taking to another dealer (unless you did that with permission of the first dealer) they might get a bit snooty.
    • footyguy
    • By footyguy 21st Sep 17, 3:14 PM
    • 3,868 Posts
    • 1,536 Thanks
    footyguy
    • #3
    • 21st Sep 17, 3:14 PM
    • #3
    • 21st Sep 17, 3:14 PM
    I have bought and collected a brand new car on September 2nd. shortly after that I discovered the gearbox is very stiff and occasionally I have to force it into gear. I emailed the dealer who said I could bring it in for them to look at. unfortunately they are 60 miles away, so I took it to another dealer of the same make nearer to me and they sent out a young tech who looking at the dealer mostly services Citroen's. anyway he said it was maybe stiff due to being new.


    so after this I monitored things and it doesn't seem to be improving. I even visited a friend who has bought his at the same time and had the same sort of car 3 years earlier. he checked mine and said it is stiffer than both of his cars.


    ive gone back to the dealer who has now advised me they cant look at it until the 6th Oct. this takes me over the 30 days return.


    could this be a way of avoiding me rejecting the car? as the car is doing my head in.


    ive also noticed a section of door panel about 2-3 inches long hasn't been coated with seem sealer where it returns onto the inside door panel metal. this seems poor quality.
    Originally posted by cypher007
    If I understand you correctly, you paid good money for a brand new car.

    Then got some grease monkey from a non-franchised dealer to take a look at it due to a stiff gear change. He said it'll get smother with use.

    Now almost 3 weeks later, you want to reject the car as the dealership you bought it from who cannot look at your car for 2 weeks?

    Why on earth not? Did you speak to the sales person you originally paid your hard earned cash to when you travelled the 60 miles once more to explain the issue (so the car must now have at least 180 miles on the clock, 240 by the time you get back to the dealership)

    Why did you even leave the dealership having returned there with a faulty car. You should have left it with them and demanded a courtesy car if the brand new one you paid good money for could not have the fault investigated that day.

    Book an appointment to see the general manager tomorrow.
    And if that is not possible when you ask, tell them you will be booking an appointment with your local rag that day to tell them the full story of how you have been treated by this franchised dealership.

    Do you have any contact details for the manufacturer's own customers service department - a quick call to them should see a rocket put up the rear end of the dealership involved.
    (Don't mention the grease monkey you first went to)

    Sounds like the gearshift linkage simply needs adjusting (hopefully) - something that should certainly have been picked up at PDI if not in the original factory.
    Last edited by footyguy; 21-09-2017 at 3:20 PM.
    • neilmcl
    • By neilmcl 21st Sep 17, 4:19 PM
    • 10,287 Posts
    • 7,213 Thanks
    neilmcl
    • #4
    • 21st Sep 17, 4:19 PM
    • #4
    • 21st Sep 17, 4:19 PM
    I have bought and collected a brand new car on September 2nd. shortly after that I discovered the gearbox is very stiff and occasionally I have to force it into gear. I emailed the dealer who said I could bring it in for them to look at. unfortunately they are 60 miles away, so I took it to another dealer of the same make nearer to me and they sent out a young tech who looking at the dealer mostly services Citroen's. anyway he said it was maybe stiff due to being new.


    so after this I monitored things and it doesn't seem to be improving. I even visited a friend who has bought his at the same time and had the same sort of car 3 years earlier. he checked mine and said it is stiffer than both of his cars.


    ive gone back to the dealer who has now advised me they cant look at it until the 6th Oct. this takes me over the 30 days return.


    could this be a way of avoiding me rejecting the car? as the car is doing my head in.


    ive also noticed a section of door panel about 2-3 inches long hasn't been coated with seem sealer where it returns onto the inside door panel metal. this seems poor quality.
    Originally posted by cypher007
    Two things, firstly if you want to reject the car using your short-term right to reject then the onus is on you to prove a fault exists and was present at the time of sale. Secondly, the seller can't run down the clock of your 30 day period, as soon as you make them aware of the issue this period is essentially put on pause until an agreed resolution has been accepted.
    • cypher007
    • By cypher007 21st Sep 17, 4:25 PM
    • 248 Posts
    • 35 Thanks
    cypher007
    • #5
    • 21st Sep 17, 4:25 PM
    • #5
    • 21st Sep 17, 4:25 PM
    ok i did inform the dealer i bought the car from as soon as i noticed the problem, via email.


    i took it to the nearest franchised dealer which was not the original dealership but still the same brand. when i got there it became apparent that although they sell and service this brand there main business seems to be citreon. not greasmonkey.


    it might well be a linkage issue.


    im just not happy with grearshift, engine economy, engine power when in low gears, and when cold light acceleration seems to yeild small missfires. and to top it off the un sealed seem looks like it might have the beginings of rust.


    when i compare the car to my old car its like theyve made it to last about 3 years not 20.
    • neilmcl
    • By neilmcl 21st Sep 17, 4:37 PM
    • 10,287 Posts
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    neilmcl
    • #6
    • 21st Sep 17, 4:37 PM
    • #6
    • 21st Sep 17, 4:37 PM
    Have you brought all of the above to the attention of the dealer?
    • cypher007
    • By cypher007 21st Sep 17, 5:06 PM
    • 248 Posts
    • 35 Thanks
    cypher007
    • #7
    • 21st Sep 17, 5:06 PM
    • #7
    • 21st Sep 17, 5:06 PM
    most of it.


    the missfires are something new which im waiting for another cold morning to test. before i start pointing fingers.
    • cypher007
    • By cypher007 23rd Sep 17, 11:46 AM
    • 248 Posts
    • 35 Thanks
    cypher007
    • #8
    • 23rd Sep 17, 11:46 AM
    • #8
    • 23rd Sep 17, 11:46 AM
    also do I have the right to reject do to unrealistic economy claims?


    extra urban its supposed to do 70.6mpg urban 51.4mpg average 61.4mpg.


    well yesterday I started driving like I would my old mk1 Leon TDI, which would do 43mpg urban. and I'm getting 32mpg!!!


    and that was using start/stop and not being aggressive.
    • neilmcl
    • By neilmcl 23rd Sep 17, 11:55 AM
    • 10,287 Posts
    • 7,213 Thanks
    neilmcl
    • #9
    • 23rd Sep 17, 11:55 AM
    • #9
    • 23rd Sep 17, 11:55 AM
    also do I have the right to reject do to unrealistic economy claims?


    extra urban its supposed to do 70.6mpg urban 51.4mpg average 61.4mpg.


    well yesterday I started driving like I would my old mk1 Leon TDI, which would do 43mpg urban. and I'm getting 32mpg!!!


    and that was using start/stop and not being aggressive.
    Originally posted by cypher007
    No you wouldn't, unless it was really low and caused by some sort of fault. TBH, you're under a non-starter withe regards published economy figures.
    • cypher007
    • By cypher007 23rd Sep 17, 12:16 PM
    • 248 Posts
    • 35 Thanks
    cypher007
    could the baulky gearbox cause this?
    • BeenThroughItAll
    • By BeenThroughItAll 23rd Sep 17, 5:14 PM
    • 4,614 Posts
    • 4,041 Thanks
    BeenThroughItAll
    Is this one of the Seats you were trying to flog everyone on behalf of the garage?

    I'd have thought they owed you a favour, the amount of advertising you did for them on MSE.
    • facade
    • By facade 23rd Sep 17, 7:21 PM
    • 2,929 Posts
    • 1,493 Thanks
    facade
    Did anyone check if they had put any oil in the gearbox?
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science )
    • Wig
    • By Wig 23rd Sep 17, 7:54 PM
    • 13,581 Posts
    • 7,342 Thanks
    Wig
    When you say "30 days return" are you talking about a manufacturers or dealership guarantee that allows you to return get a full refund and walk away within 30 days?

    I wonder if there is confusion going on in the thread about a legal right to reject any new car within 30 days...(something that I am unaware of) and your dealership saying you have 30 days if not satisfied.

    Has the law been changed recently to allow this on any new car? because the law as I remember it was based on case law and there was no stipulated time for rejection, although it had to be done promptly, there was a case of a guy who bought a luxury brand and he was succesful rejecting after quite a long time, but as i understood it, for most cases to be succesful it would have to be rejected -only for very good reason- within a week or so.

    But anyway.....
    I would be on the phone to your dealers manager and ask why if you bring it down today cannot the service manager take it out for a drive with you....

    If it is a no quibble guaranteed money back if not satisfied within 30days..... then why not take them up on their offer?
    My latest discovery, LSAT test questions online, logical questions, fun to do. Find example and past tests online, start at the LSAC.org website.
    • neilmcl
    • By neilmcl 24th Sep 17, 10:45 AM
    • 10,287 Posts
    • 7,213 Thanks
    neilmcl
    When you say "30 days return" are you talking about a manufacturers or dealership guarantee that allows you to return get a full refund and walk away within 30 days?

    I wonder if there is confusion going on in the thread about a legal right to reject any new car within 30 days...(something that I am unaware of) and your dealership saying you have 30 days if not satisfied.

    Has the law been changed recently to allow this on any new car? because the law as I remember it was based on case law and there was no stipulated time for rejection, although it had to be done promptly, there was a case of a guy who bought a luxury brand and he was succesful rejecting after quite a long time, but as i understood it, for most cases to be succesful it would have to be rejected -only for very good reason- within a week or so.

    But anyway.....
    I would be on the phone to your dealers manager and ask why if you bring it down today cannot the service manager take it out for a drive with you....

    If it is a no quibble guaranteed money back if not satisfied within 30days..... then why not take them up on their offer?
    Originally posted by Wig
    No confusion. The Consumer Rights Act 2015 gives you a short-term right to reject of 30 days for all goods purchased that do not conform to contract.
    • Tarambor
    • By Tarambor 24th Sep 17, 12:10 PM
    • 1,746 Posts
    • 1,197 Thanks
    Tarambor
    also do I have the right to reject do to unrealistic economy claims?
    ......
    and that was using start/stop and not being aggressive.
    Originally posted by cypher007
    It isn't about being aggressive, it is about how you do things like approach traffic lights, junctions, roundabouts.
    • uknick
    • By uknick 24th Sep 17, 1:03 PM
    • 711 Posts
    • 319 Thanks
    uknick
    Regarding the economy, on the 4 brand new cars I've owned it took some 000s of miles for the engine to loosen up to get close to the manufacturers MPG figures. On the current one it also felt very sluggish acceleration wise for about 5K miles.


    For the gearbox issue, have you Googled it to see if other owners have the same problem. My other half bought a new manual BMW 4 years ago and had real problems putting it into reverse. I also had problems, but a Google search showed this was a very common problem. She never tested reverse during the test drive but, I'm not sure it would have ever occurred to me to do so.
    • cypher007
    • By cypher007 10th Oct 17, 2:58 PM
    • 248 Posts
    • 35 Thanks
    cypher007
    been back to the dealer,


    went on test drive with tech, he said he couldn't find a fault. though did say it was notchy. I said my missus cant drive it. I said is it worth checking the gearbox oil level, he said no and something about not removing the fill plug. so they adjusted the cables and sent me on my way. gearbox still notchy. economy still appalling. phoned SEAT Friday !!!!ed. SEAT put me through to main dealer. explained to sales manager I hated the car sales manager said not sure what he could suggest. he said wait until its done some 1K's. he said you can never achieve the quoted figures, I said well on our mk2 Toledo TDI ive bettered them on some drives, and that's an engine using 90's tech.


    I think this is a false advertising issue as much as anything. apparently the EU is going to be using a more realistic test this September. too late for people like me who wernt told that the car manufactures are fiddling the test using small petrol engines that on a very light load can ace the test.


    its like they want me to go away and put up with it.
    • AndyPix
    • By AndyPix 10th Oct 17, 3:47 PM
    • 3,022 Posts
    • 2,087 Thanks
    AndyPix
    Buyers remorse ?
    Running with scissors since 1978
    • BeenThroughItAll
    • By BeenThroughItAll 10th Oct 17, 4:06 PM
    • 4,614 Posts
    • 4,041 Thanks
    BeenThroughItAll
    been back to the dealer,


    went on test drive with tech, he said he couldn't find a fault. though did say it was notchy. I said my missus cant drive it. I said is it worth checking the gearbox oil level, he said no and something about not removing the fill plug. so they adjusted the cables and sent me on my way. gearbox still notchy. economy still appalling. phoned SEAT Friday !!!!ed. SEAT put me through to main dealer. explained to sales manager I hated the car sales manager said not sure what he could suggest. he said wait until its done some 1K's. he said you can never achieve the quoted figures, I said well on our mk2 Toledo TDI ive bettered them on some drives, and that's an engine using 90's tech.


    I think this is a false advertising issue as much as anything. apparently the EU is going to be using a more realistic test this September. too late for people like me who wernt told that the car manufactures are fiddling the test using small petrol engines that on a very light load can ace the test.


    its like they want me to go away and put up with it.
    Originally posted by cypher007
    Why did you get drunk before ringing the garage? You're hardly going to get the best service that way.

    Also, your old 90s tech Seat will likely have been sold using figures from an older standard emissions test. The newer European standard test is a comparison only - you will almost certainly never achieve the quoted figures. This fact has been done to death on many, many forums, TV programmes, articles, etc.
    • cypher007
    • By cypher007 23rd Oct 17, 12:39 AM
    • 248 Posts
    • 35 Thanks
    cypher007
    So why are we still using them?

    Just because a group of probably pro “EU car makers” politicians decide to come up with a test to make there cars look good?

    If the mpg figures don’t match you can bet the CO2 doesn’t either.

    No I wasn’t !!!!ed as in drunk, rather as in annoyed.
    Last edited by cypher007; 23-10-2017 at 1:04 AM.
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