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  • FIRST POST
    • satrdayboy
    • By satrdayboy 21st Sep 17, 1:54 PM
    • 53Posts
    • 1Thanks
    satrdayboy
    New Fidelity website
    • #1
    • 21st Sep 17, 1:54 PM
    New Fidelity website 21st Sep 17 at 1:54 PM
    Has anyone logged onto Fidelity to find the site has ben updated, if I log onto my account its the old style. But if my wife logs in its a new style. Confusing as I would expect both to be the same.
Page 1
    • talexuser
    • By talexuser 21st Sep 17, 2:54 PM
    • 2,263 Posts
    • 1,735 Thanks
    talexuser
    • #2
    • 21st Sep 17, 2:54 PM
    • #2
    • 21st Sep 17, 2:54 PM
    My bookmark is still original style.
    • K23
    • By K23 21st Sep 17, 3:11 PM
    • 4 Posts
    • 3 Thanks
    K23
    • #3
    • 21st Sep 17, 3:11 PM
    • #3
    • 21st Sep 17, 3:11 PM
    I had an email about a week ago from them: "Your preview of our new website and services". Its their next generation platform which will eventually (its not clear when) include share dealing. I first received an email at the start of 2017, saying that they are rolling this out to some customers, but after calling them I understand that I did not make the first cut due to transactions in progress. I understand that its a phased rollout, according to the last sentence of my latest email I am in the next batch:

    "You'll know the new services are available when you receive a follow-up email and an additional statement showing any transactions since your previous statement. We'll also be making further enhancements to our services in the months to come."

    It looks like it was rolled out to your wife before you as you have different customer IDs.
    Last edited by K23; 21-09-2017 at 3:12 PM. Reason: typo
    • digannio
    • By digannio 21st Sep 17, 5:49 PM
    • 158 Posts
    • 84 Thanks
    digannio
    • #4
    • 21st Sep 17, 5:49 PM
    • #4
    • 21st Sep 17, 5:49 PM
    Hopefully Fidelity will address some of the basic issues that can make them frustrating to deal with. One is the fact that when you add a lump sum to an ISA with a debit card it takes several days before the money in the ISA cash park is freed up to invest. It should be fairly immediate in this day and age. Another problem is that they won't take fees from the ISA cash park and you can't just pay fees with a card. They insist on selling units from your largest holding to cover fees whether it's what you want or not. All very annoying. They could learn something from HL when it comes to making things easy and flexible for customers.
    • frankie
    • By frankie 21st Sep 17, 11:06 PM
    • 590 Posts
    • 219 Thanks
    frankie
    • #5
    • 21st Sep 17, 11:06 PM
    • #5
    • 21st Sep 17, 11:06 PM
    I have been on the 'new' system for some time and find very poor in terms of clarity, dealing and layout. I've been in contact with their web support team in order to clarify various aspects but have not been impressed.
    • greenglide
    • By greenglide 21st Sep 17, 11:25 PM
    • 2,863 Posts
    • 1,838 Thanks
    greenglide
    • #6
    • 21st Sep 17, 11:25 PM
    • #6
    • 21st Sep 17, 11:25 PM
    My wife and i have accounts with Fidelity and my wife's account was upgraded at the weekend.

    Overall I am less than overwhelmed!

    It seems a typical layout these days with little actually on the screen, current data is shown on a floating window and everything has to be located with a few links.

    I actually like the old layout with its list of top level functions on the life which opens to sub menu as appropriate.

    They are making changes in the way that dividends are processed (an option to select monthly payment dates and an option to select whether to reinvest, add to the cash account or pay out on an individual holding basis). They also are improving the handling of the cash account.

    These are necessary improvements IMHO and I might put up with the layout of the screens!
    • satrdayboy
    • By satrdayboy 22nd Sep 17, 10:39 AM
    • 53 Posts
    • 1 Thanks
    satrdayboy
    • #7
    • 22nd Sep 17, 10:39 AM
    • #7
    • 22nd Sep 17, 10:39 AM
    We have both ISAs and SiPPs in our accounts, what i find odd is that for ISA accounts it shows the percentage increase, but for SIPP accounts it shows just a figure. It is in my interest to see how much the SIPP is increasing/decreasing.
    • MPN
    • By MPN 22nd Sep 17, 2:48 PM
    • 230 Posts
    • 76 Thanks
    MPN
    • #8
    • 22nd Sep 17, 2:48 PM
    • #8
    • 22nd Sep 17, 2:48 PM
    Another problem is that they won't take fees from the ISA cash park and you can't just pay fees with a card. They insist on selling units from your largest holding to cover fees whether it's what you want or not. All very annoying.
    Originally posted by digannio
    I think you are wrong on this - you can now hold cash and if you do then they won't sell any of your investments to cover fees.

    Fidelity has wrote to me on two occasions to inform me of their 'new online share dealing service' and also to introduce the 'new enhanced cash facilities' and on both occasions it states 'You can hold cash in all your accounts. This will give you greater flexibility when managing your investments. For example, you can keep your investment income in your account as cash (rather than having it paid out or reinvested) and if you keep enough cash in your account, we won't need to sell any of your investments to pay your fees'.
    • digannio
    • By digannio 22nd Sep 17, 4:24 PM
    • 158 Posts
    • 84 Thanks
    digannio
    • #9
    • 22nd Sep 17, 4:24 PM
    • #9
    • 22nd Sep 17, 4:24 PM
    I keep cash in the isa cash park and it has never been used by them to take fees and it still isnt now. I called them a few months ago to ask if this was possible and they said no but they were looking to introduce that facility. I have had no communication to say this has changed and this month they continued to sell units for the fees. If this has changed they certainly havent done a good job in telling all their customers. But then that wouldnt really surprise me.
    Last edited by digannio; 22-09-2017 at 4:29 PM.
    • MPN
    • By MPN 22nd Sep 17, 4:36 PM
    • 230 Posts
    • 76 Thanks
    MPN
    I keep cash in the isa cash park and it has never been used by them to take fees and it still isnt now. I called them a few months ago to ask if this was possible and they said no but they were looking to introduce that facility. I have had no communication to say this has changed and this month they continued to sell units for the fees. If this has changed they certainly havent done a good job in telling all their customers. But then that wouldnt really surprise me.
    Originally posted by digannio
    OK point taken but maybe the cash facility will only become available when the system has all been changed, but as I said, that is what they stated in the two letters that I received.
    • digannio
    • By digannio 22nd Sep 17, 4:45 PM
    • 158 Posts
    • 84 Thanks
    digannio
    MPN, can I ask, is your account a SIPP or an ISA? Fidelity's current website states this regarding deduction of fees....


    For ISA accounts, the service fee will normally be taken from your largest holding by value. For SIPP accounts, the service fee will be taken from your SIPP Cash Account and where there is not enough money, we will take the shortfall from your largest holding by value.

    This seems to indicate that what I stated above regarding the deduction of fees is correct for those holding Isas with Fidelity as it stands at the moment.
    Last edited by digannio; 22-09-2017 at 5:02 PM.
    • MPN
    • By MPN 22nd Sep 17, 4:52 PM
    • 230 Posts
    • 76 Thanks
    MPN
    MPN, can I ask, is your account a SIPP or an ISA?
    Originally posted by digannio
    No problem, its an ISA account.
    • digannio
    • By digannio 22nd Sep 17, 5:07 PM
    • 158 Posts
    • 84 Thanks
    digannio
    Looks like it might still be a work in progress for Fidelity.
    • A_T
    • By A_T 22nd Sep 17, 6:24 PM
    • 198 Posts
    • 95 Thanks
    A_T
    There is a page on the Fidelity site which has documents explaining changes to the way they do things:

    https://www.fidelity.co.uk/doingbusiness

    Seemingly referring to all types of account one document states: "The Service Fee is normally taken from the cash held within your account. If there is insufficient cash in your account to cover the fees we will sell units/shares in your largest investment by value and by asset class – for example we will take the fee from the largest fund before we take it from an Exchange Traded Fund or Investment Trust"

    However when this will be implemented is unclear. The document also refers to changing the fees for buying shares - from 0.1% to a flat fee of £10. But this is referred to nowhere else on their website.
    • AbbeyFraudMagnet
    • By AbbeyFraudMagnet 6th Oct 17, 12:43 PM
    • 3 Posts
    • 1 Thanks
    AbbeyFraudMagnet
    new fidelity website - devoid of information
    I've been using this new website and it's absolutely chronic. I'm finding it hard to determine which are my best and worst performing funds. I have virtual portfolios with trustnet.com and iii.co.uk, and the level of analysis is so much better, as is the information on Hargreaves Landsown.

    It's hard to imagine that anyone at Fidelity thought "yes, this is a great website and it provides all the information our customers need"
    • dunroving
    • By dunroving 6th Oct 17, 6:02 PM
    • 494 Posts
    • 198 Thanks
    dunroving
    You have always been able to take the USA service fee from the ISA cash park, but I think you had to specifically request it.

    This was not possible from the SIPP cash park until just recently.
    • dunroving
    • By dunroving 6th Oct 17, 6:03 PM
    • 494 Posts
    • 198 Thanks
    dunroving
    That should say ISA not USA!
    • Eco Miser
    • By Eco Miser 7th Oct 17, 1:13 PM
    • 3,084 Posts
    • 2,849 Thanks
    Eco Miser
    That should say ISA not USA!
    Originally posted by dunroving
    It's possible to edit your own posts - just click on the edit button.
    Eco Miser
    Saving money for well over half a century
    • A_T
    • By A_T 7th Oct 17, 6:56 PM
    • 198 Posts
    • 95 Thanks
    A_T
    I can't find how you view your current monthly investment. Anyone else having this problem?
    • greenglide
    • By greenglide 7th Oct 17, 11:09 PM
    • 2,863 Posts
    • 1,838 Thanks
    greenglide
    Try the "account" or similar button at the top right. That has several options which have sub menus. You can, at least, set up and change regular payments. Try my accounts / manage investments / regular savings plan.

    I am not a fan of this new site!
    Last edited by greenglide; 07-10-2017 at 11:15 PM. Reason: extra
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