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  • FIRST POST
    • Damonlufc88
    • By Damonlufc88 16th Sep 17, 7:31 PM
    • 3Posts
    • 2Thanks
    Damonlufc88
    Sky told me my router is broken... What offers are available?
    • #1
    • 16th Sep 17, 7:31 PM
    Sky told me my router is broken... What offers are available? 16th Sep 17 at 7:31 PM
    A new one from sky, including delivery is £40 and would arrive Wednesday.

    My son in on the Autism spectrum and we rely alot on YouTube to pacify him in the house, luckily he has just started full time at special school.

    Any current offers on with routers and providers?

    I've seen Virgin have one that they can connect you on the same day. BT have an offer with free BT sport.

    Where would I pick up a new sky router from of I needed to? Do argos or such stores sell them? Also what do I need to look out for if I went down this route? Are all routers a standard setup? Phoneline and power socket only.
Page 1
    • decbel
    • By decbel 16th Sep 17, 8:20 PM
    • 1,358 Posts
    • 1,442 Thanks
    decbel
    • #2
    • 16th Sep 17, 8:20 PM
    • #2
    • 16th Sep 17, 8:20 PM
    I'm assuming that sky supplied your existing router.

    If that is the case then they should replace it for nothing.
    • knightstyle
    • By knightstyle 16th Sep 17, 8:34 PM
    • 4,346 Posts
    • 1,603 Thanks
    knightstyle
    • #3
    • 16th Sep 17, 8:34 PM
    • #3
    • 16th Sep 17, 8:34 PM
    Get back on to Sky, tell them you are leaving and ask to speak to the cancelation team. Tell them why you are leaving and they will probably send you a free router if you agree to stay for a year.
    • Heedtheadvice
    • By Heedtheadvice 16th Sep 17, 9:47 PM
    • 509 Posts
    • 242 Thanks
    Heedtheadvice
    • #4
    • 16th Sep 17, 9:47 PM
    some limitations.
    • #4
    • 16th Sep 17, 9:47 PM
    Are you standard copper connection (ADSL with speed up to about 17Mb/s) or newer fibre (to the box or to your home with a much faster speed - normally)

    Reason I ask is that if it is ADSL then your login and password are built into the router so if staying with sky you need to get one from them. Once you have a working router there do seem to be waiting of interrogating the router to get the login/password but sky will not give it to you. That being the case if you are not technically minded you are stuck with sky's offering though according to their terms and conditions you can use third party equipment but get no support from sky.

    Not sure about the fibre router (availability of login/password) but I understand their Ts & C's only allow you to use sky's router.

    Many other providers use openreach cabling (like sky) but virgin use their own so you would need to check availability with them.

    Edit: Sky may or may not be correct about your router bring duff. If you get any response from it at all it might be worth posting on the sky community forum because there are some good folk on there who might be able to help with specific knowledge....see http://helpforum.sky.com/t5/Broadband/bd-p/sky_broadband
    Last edited by Heedtheadvice; 16-09-2017 at 9:52 PM. Reason: forum addition
    • Damonlufc88
    • By Damonlufc88 16th Sep 17, 9:53 PM
    • 3 Posts
    • 2 Thanks
    Damonlufc88
    • #5
    • 16th Sep 17, 9:53 PM
    • #5
    • 16th Sep 17, 9:53 PM
    Sky told me that the router was out of warranty now and "new ones are £59.99 and £9.99 delivery but luckily they are on offer currently"

    I told them I would shop around and get back to them in the next day or so.

    My speed used to be around 12-14 mb/s
    But the last 24-36 hours it's struggled to hold more than one device and then dropped to 1.5 at best. I'm not currently under any contract with sky it's just rolling at the minute.
    • decbel
    • By decbel 16th Sep 17, 10:03 PM
    • 1,358 Posts
    • 1,442 Thanks
    decbel
    • #6
    • 16th Sep 17, 10:03 PM
    • #6
    • 16th Sep 17, 10:03 PM
    You can always change provider.

    You get one for nothing then.

    I'd never pay those type of prices.

    Op-as you say you are rolling.

    That gives a lot of leverage.
    • Strider590
    • By Strider590 16th Sep 17, 10:12 PM
    • 11,519 Posts
    • 6,448 Thanks
    Strider590
    • #7
    • 16th Sep 17, 10:12 PM
    • #7
    • 16th Sep 17, 10:12 PM
    Buy a used working Sky router on eBay (other auction sites are available) for about £5.

    BUT I reckon the problem is external and they're probably fobbing you off.... Just as all ISPs do.

    If I was looking at £50+ I would NOT even consider an ISPs own router.
    Last edited by Strider590; 16-09-2017 at 10:14 PM.
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    • Damonlufc88
    • By Damonlufc88 17th Sep 17, 9:37 AM
    • 3 Posts
    • 2 Thanks
    Damonlufc88
    • #8
    • 17th Sep 17, 9:37 AM
    • #8
    • 17th Sep 17, 9:37 AM
    So to update. I chatted to sky again this morning, this time via live chat. I actually asked them how long was left on my fixed contract, it ends at the end of this month. Without hesitation they offered me 50% off broadband and a FREE, new latest model router and FREE delivery.

    I'm happy at that.
    • Tarambor
    • By Tarambor 17th Sep 17, 11:11 AM
    • 1,145 Posts
    • 786 Thanks
    Tarambor
    • #9
    • 17th Sep 17, 11:11 AM
    • #9
    • 17th Sep 17, 11:11 AM
    Every cloud has a silver lining. Just think, if it hadn't gone wrong you may not have phoned them up and ended up losing out on the 50% off.
    • Mrs pbradley936
    • By Mrs pbradley936 17th Sep 17, 2:57 PM
    • 12,589 Posts
    • 18,889 Thanks
    Mrs pbradley936
    I have an old one that you can have. We switched to virgin and Sky did not want their router back.
    • Mrs pbradley936
    • By Mrs pbradley936 17th Sep 17, 2:59 PM
    • 12,589 Posts
    • 18,889 Thanks
    Mrs pbradley936
    So to update. I chatted to sky again this morning, this time via live chat. I actually asked them how long was left on my fixed contract, it ends at the end of this month. Without hesitation they offered me 50% off broadband and a FREE, new latest model router and FREE delivery.

    I'm happy at that.
    Originally posted by Damonlufc88
    Sorry just seen this - you won't need my old one now!
    • Heedtheadvice
    • By Heedtheadvice 17th Sep 17, 10:36 PM
    • 509 Posts
    • 242 Thanks
    Heedtheadvice
    Be aware that, if it is relevant for you, that the latest router from sky for ADSL (as a few months ago anyway) only has two Ethernet connectors. Not a problem if you are only interested in wireless.
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