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  • FIRST POST
    • joshcb
    • By joshcb 16th Sep 17, 3:03 PM
    • 2Posts
    • 0Thanks
    joshcb
    Avoiding cancellation fees?
    • #1
    • 16th Sep 17, 3:03 PM
    Avoiding cancellation fees? 16th Sep 17 at 3:03 PM
    Our landlord recently decided to sell the house we're in, so we're all about to move separate ways. We're 4 months into a 12 month BT broadband contract, so the cancellation fees on that are likely to be huge.

    I've seen some anger in the forums where people have taken out a new BT service and as a result, their contract has been "reset" to 12 months, which got me thinking:
    • Does this imply that adding a service (e.g. TV) results in a new contract, replacing the previous one?
    • If so, is that new contract required to have the CCR cooling-off period at the start where one can cancel without being charged for anything beyond what they've used (assuming we return equipment e.g. wireless router)?
    • Does anyone have a success story already for avoiding the mid-contract cancellation fees?
    We're all moving to various places abroad after this house, so transferring the services to another address isn't an option.
Page 1
    • JJ Egan
    • By JJ Egan 16th Sep 17, 5:07 PM
    • 9,864 Posts
    • 4,058 Thanks
    JJ Egan
    • #2
    • 16th Sep 17, 5:07 PM
    • #2
    • 16th Sep 17, 5:07 PM
    <Does this imply that adding a service (e.g. TV) results in a new contract, replacing the previous one? >

    YES usually .But could be just a TV contract and not a new BB contract .

    <If so, is that new contract required to have the CCR cooling-off period at the start >>
    I believe the answer is its classed as an upgrade and no cooling off exists .
    • Buzby
    • By Buzby 16th Sep 17, 5:29 PM
    • 8,129 Posts
    • 2,980 Thanks
    Buzby
    • #3
    • 16th Sep 17, 5:29 PM
    • #3
    • 16th Sep 17, 5:29 PM
    It isclassed as an upgrade/amendment - these are not CCR obligations so no cooling off period is mandated.
    • joshcb
    • By joshcb 16th Sep 17, 5:41 PM
    • 2 Posts
    • 0 Thanks
    joshcb
    • #4
    • 16th Sep 17, 5:41 PM
    • #4
    • 16th Sep 17, 5:41 PM
    Ok thanks. Has anyone had much luck in reducing/avoiding cancellation fees?
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