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  • FIRST POST
    • beachlifeuk
    • By beachlifeuk 16th Sep 17, 2:45 PM
    • 2Posts
    • 0Thanks
    beachlifeuk
    Paypoint Problem.
    • #1
    • 16th Sep 17, 2:45 PM
    Paypoint Problem. 16th Sep 17 at 2:45 PM
    Hi, not sure if this is going to be a problem but i have just paid my council tax as i usually do with Pay Point but this time on my receipt i have noticed there is one less barcode number, a seven is missing from the end. I am concerned as i dont know how it works and if my money will go to my account. The retailer said she scanned the bar code so should work and a cancellation and refund isn't possible.

    Any help and advice would be greatly appreciated
Page 1
    • Andy_WSM
    • By Andy_WSM 16th Sep 17, 4:57 PM
    • 2,082 Posts
    • 4,499 Thanks
    Andy_WSM
    • #2
    • 16th Sep 17, 4:57 PM
    • #2
    • 16th Sep 17, 4:57 PM
    If there is a problem (guessing there won't be if they scanned the barcode) then it's Paypoint you need to call, not the retailer. The retailers are not able to give refunds on Paypoint to my knowledge and have no way of changing or reversing a transaction.

    • beachlifeuk
    • By beachlifeuk 17th Sep 17, 2:28 AM
    • 2 Posts
    • 0 Thanks
    beachlifeuk
    • #3
    • 17th Sep 17, 2:28 AM
    • #3
    • 17th Sep 17, 2:28 AM
    I messaged Paypoint as there was no option to ring them. This is their reply to my query...

    "The last digit on your payment swipe card/barcode is the luhn digit and will always be missing from the receipt whether the media swipes/scans or if the number had to be hand keyed. This is for data protection. If an incomplete number had been entered the terminal would have been unable to recognise it and complete the transaction."

    I will ring the council mid week to make sure my payment has got to them but feel a bit reassured for now
    • spiro
    • By spiro 17th Sep 17, 8:40 AM
    • 5,848 Posts
    • 2,811 Thanks
    spiro
    • #4
    • 17th Sep 17, 8:40 AM
    • #4
    • 17th Sep 17, 8:40 AM
    What has this got to do with gas and elec? I think you posted in the wrong area,
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
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