Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Itdoesnt matter
    • By Itdoesnt matter 16th Sep 17, 11:54 AM
    • 4Posts
    • 0Thanks
    Itdoesnt matter
    advice on next steps
    • #1
    • 16th Sep 17, 11:54 AM
    advice on next steps 16th Sep 17 at 11:54 AM
    Looking for some advice.
    Have 4 loans which had PPI which were with the FOS. The Bank have agreed that PPI was paid on 2 of them. The other 2, which have PPI according to the paperwork, the bank say that no PPI was paid, saying that paperwork does n;t necessarily mean you paid PPI for example, a 30 day cooling off period. These are old loans (early 90's) and my parents claim 'they never cooled off' and surely there was no way the bank willingly just took the PPI off after it was added by them. They are calculating the 2 they have agreed had PPI, but I would like to see evidence of no PPI being paid on the other 2 loans as it appears they have that.
    Would the next course of action be to send a 'SAR' request as it appears they have more information on these loans (all the loans were in the 90's). Ideally we don't want to stop the calculation of the 2 loans they are currently calculating. would a 'SAR' request do that? On the other hand could they quickly get rid of the information they hold while calculating the 2 amounts. As you can tell, our trust in banks is small and any advice gratefully received.
Page 1
    • dunstonh
    • By dunstonh 16th Sep 17, 12:05 PM
    • 89,537 Posts
    • 54,988 Thanks
    dunstonh
    • #2
    • 16th Sep 17, 12:05 PM
    • #2
    • 16th Sep 17, 12:05 PM
    The other 2, which have PPI according to the paperwork, the bank say that no PPI was paid, saying that paperwork does n;t necessarily mean you paid PPI for example, a 30 day cooling off period.
    The PPI showing on the paperwork but no actual premium paid is not uncommon.

    but I would like to see evidence of no PPI being paid on the other 2 loans as it appears they have that.
    You cant see evidence of something that does not exist. If it was there, it would show. If it was not there, then it would not show and you could not see it.

    Would the next course of action be to send a 'SAR' request as it appears they have more information on these loans (all the loans were in the 90's).
    If you dont believe them then spend your £10 and put in that request.

    Ideally we don't want to stop the calculation of the 2 loans they are currently calculating. would a 'SAR' request do that?
    If the complaint is being dealt was as a collection of loans then you will need to delay accepting the offer as a full and final settlement of the complaint. (i.e. you cant accept the redress on the two as full and final settlement if you plan to continue the complaint beyond that point).

    On the other hand could they quickly get rid of the information they hold while calculating the 2 amounts. As you can tell, our trust in banks is small and any advice gratefully received.
    You are asking if a staff member is willing to commit fraud. Possible but seeing as the staff member who deals with the SAR is not the person who sold the PPI, whey would they risk their job and possible imprisonment?
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,075Posts Today

8,567Users online

Martin's Twitter
  • RT @KCMurdarasi: @MartinSLewis Only 2 fluently, but I can struggle by in another 5 or so. And ask the way to the toilet in about 10 - you d?

  • Today's twitter poll: How many languages do you speak (inc Eng) with reasonable fluency (eg can have decent phone chat solely in that lang)

  • RT @iiSteveJonesii: @MartinSLewis After watching you talk this morning about me burning £300 I got on a comparison site tonight & sure enou?

  • Follow Martin