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  • FIRST POST
    • iwant2savemoney
    • By iwant2savemoney 15th Sep 17, 9:07 PM
    • 386Posts
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    iwant2savemoney
    Go via ebay or paypal
    • #1
    • 15th Sep 17, 9:07 PM
    Go via ebay or paypal 15th Sep 17 at 9:07 PM
    Quick question, daughter purchased a laptop approx 3 weeks ago from a business seller on ebay, it keeps freezing and has to restart to work again for a short time, is it best to open a case with ebay or paypal.
Page 1
    • Brynsam
    • By Brynsam 16th Sep 17, 1:34 AM
    • 185 Posts
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    Brynsam
    • #2
    • 16th Sep 17, 1:34 AM
    • #2
    • 16th Sep 17, 1:34 AM
    Start with ebay - you can always move on to Paypal if you need to (the reverse isn't true - the deadlines for opening a case on ebay are much shorter).
    • soolin
    • By soolin 16th Sep 17, 8:04 AM
    • 59,085 Posts
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    soolin
    • #3
    • 16th Sep 17, 8:04 AM
    • #3
    • 16th Sep 17, 8:04 AM
    I assume you are looking to do a SNAD with a return for a full refund? If so then assuming you win the case ebay will require the seller to provide you with a pre paid returns label- on paypal you will have to send it back at your own cost .*


    * there are some schemes that paypal have where they pay the return, but it is not as definite as ebay.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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