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  • FIRST POST
    • teddysmum
    • By teddysmum 15th Sep 17, 5:17 PM
    • 8,217Posts
    • 4,891Thanks
    teddysmum
    Co-op bank celebrations
    • #1
    • 15th Sep 17, 5:17 PM
    Co-op bank celebrations 15th Sep 17 at 5:17 PM
    I've just had an email saying they wished to thank me for being with them for the last 25 years, during which they have run their ethical policy.


    There were lots of links to videos and articles, so I was wondering when they would say what my reward was.....Well it's 'Thank you!'
Page 1
    • xylophone
    • By xylophone 15th Sep 17, 5:35 PM
    • 22,869 Posts
    • 13,228 Thanks
    xylophone
    • #2
    • 15th Sep 17, 5:35 PM
    • #2
    • 15th Sep 17, 5:35 PM
    'Thank you!'
    Cheapskates! Not even a voucher for a packet of Co-op Marie biscuits!
    Last edited by xylophone; 15-09-2017 at 11:26 PM. Reason: typo
    • pmduk
    • By pmduk 15th Sep 17, 6:05 PM
    • 7,466 Posts
    • 5,382 Thanks
    pmduk
    • #3
    • 15th Sep 17, 6:05 PM
    • #3
    • 15th Sep 17, 6:05 PM
    With their prices I'm not surprised!
    • EachPenny
    • By EachPenny 15th Sep 17, 8:39 PM
    • 2,102 Posts
    • 2,988 Thanks
    EachPenny
    • #4
    • 15th Sep 17, 8:39 PM
    • #4
    • 15th Sep 17, 8:39 PM
    I've just had an email saying they wished to thank me for being with them for the last 25 years, during which they have run their ethical policy.
    Originally posted by teddysmum
    I've just had the same or a very similar email... but I've not been with them for anywhere near as long, I think 'weeks' is closer to the mark
    "In the future, everyone will be rich for 15 minutes"
    • badger09
    • By badger09 16th Sep 17, 12:53 PM
    • 5,121 Posts
    • 4,337 Thanks
    badger09
    • #5
    • 16th Sep 17, 12:53 PM
    • #5
    • 16th Sep 17, 12:53 PM
    I've had my 'main' account with Co-op for 45 years.

    Not even an email 'thank you'
    • EachPenny
    • By EachPenny 16th Sep 17, 1:32 PM
    • 2,102 Posts
    • 2,988 Thanks
    EachPenny
    • #6
    • 16th Sep 17, 1:32 PM
    • #6
    • 16th Sep 17, 1:32 PM
    I've had my 'main' account with Co-op for 45 years.

    Not even an email 'thank you'
    Originally posted by badger09
    I'm sure it is on its way... you might be the lucky one and get a biscuit voucher
    "In the future, everyone will be rich for 15 minutes"
    • badger09
    • By badger09 16th Sep 17, 4:04 PM
    • 5,121 Posts
    • 4,337 Thanks
    badger09
    • #7
    • 16th Sep 17, 4:04 PM
    • #7
    • 16th Sep 17, 4:04 PM
    I'm sure it is on its way... you might be the lucky one and get a biscuit voucher
    Originally posted by EachPenny
    If I do, it will be totally wasted
    • EachPenny
    • By EachPenny 16th Sep 17, 6:37 PM
    • 2,102 Posts
    • 2,988 Thanks
    EachPenny
    • #8
    • 16th Sep 17, 6:37 PM
    • #8
    • 16th Sep 17, 6:37 PM
    If I do, it will be totally wasted
    Originally posted by badger09
    A bit like my Virgin pie vouchers then!
    "In the future, everyone will be rich for 15 minutes"
    • xylophone
    • By xylophone 17th Sep 17, 11:23 AM
    • 22,869 Posts
    • 13,228 Thanks
    xylophone
    • #9
    • 17th Sep 17, 11:23 AM
    • #9
    • 17th Sep 17, 11:23 AM
    I have had my thank you - no voucher!

    Would they pay compo for my hurt feelings at no tangible expression of gratitude?
    • EachPenny
    • By EachPenny 17th Sep 17, 11:46 AM
    • 2,102 Posts
    • 2,988 Thanks
    EachPenny
    Would they pay compo for my hurt feelings at no tangible expression of gratitude?
    Originally posted by xylophone
    Worth a try But as I got a FO when I complained that a CSA hadn't warned me that the conversation I was having with them would get me locked out of my account - and only a visit in person to a branch miles away would unlock phone access again - I don't think you'll get very far.

    The really funny bit was the CSA's manager carefully took down the details of the complaint then immediately said I would get a letter to tell me the complaint was rejected - not even an attempt to pretend the complaint would be given any consideration. But then I suppose you should expect total honesty like that from an ethical bank
    "In the future, everyone will be rich for 15 minutes"
    • bigadaj
    • By bigadaj 17th Sep 17, 4:56 PM
    • 9,939 Posts
    • 6,346 Thanks
    bigadaj
    You'd expect something, even if it was minor.

    A well known p2p lender has been supplying chocolate to certain lenders where a minor issue hasn't gone to plan, you'd expect the larger bank to be able to do something however minimal.
    • polymaff
    • By polymaff 17th Sep 17, 6:57 PM
    • 1,676 Posts
    • 716 Thanks
    polymaff
    Given the way I - and you - exploit the Co-op, you were expecting ?
    • teddysmum
    • By teddysmum 17th Sep 17, 7:34 PM
    • 8,217 Posts
    • 4,891 Thanks
    teddysmum
    During an oral customer service questionnaire, at the end of an in branch transaction, my suggestion was that they should have some kind of reward system, like most other banks and the lady said I may well be pleasantly surprised.


    Shortly afterwards they started the cashback on card use and £4 reward.


    A few weeks ago, there was an online survey and I suggested that it would be good to have interest on some or all money in a currency account....so watch this space as I may have influence.
    • polymaff
    • By polymaff 17th Sep 17, 7:43 PM
    • 1,676 Posts
    • 716 Thanks
    polymaff
    During an oral customer service questionnaire, at the end of an in branch transaction, my suggestion was that they should have some kind of reward system, like most other banks and the lady said I may well be pleasantly surprised.


    Shortly afterwards they started the cashback on card use and £4 reward.


    A few weeks ago, there was an online survey and I suggested that it would be good to have interest on some or all money in a currency account....so watch this space as I may have influence.
    Originally posted by teddysmum
    Well done, TM, fingers crossed.

    Talking of influence, I was wondering if the Co-op board found and consumed the last of Flowers' stash.

    That's the only explanation I can think of for this crazy mailshot - and its psychedelic colour choices. Green links on blue backgrounds - groovy no-doubt, but near-invisible
    • badger09
    • By badger09 19th Sep 17, 6:25 PM
    • 5,121 Posts
    • 4,337 Thanks
    badger09
    I've had my 'main' account with Co-op for 45 years.

    Not even an email 'thank you'
    Originally posted by badger09
    Looks like I owe Co-op an apology. I did get an email 'thank you' on Friday but it was held up in some queue in the ether which is not unusual.


    Given the way I - and you - exploit the Co-op, you were expecting ?
    Originally posted by polymaff
    Not guilty. I've always used Co-op as my main account
    • TheShape
    • By TheShape 19th Sep 17, 6:29 PM
    • 1,017 Posts
    • 772 Thanks
    TheShape
    You'd expect something, even if it was minor.

    A well known p2p lender has been supplying chocolate to certain lenders where a minor issue hasn't gone to plan, you'd expect the larger bank to be able to do something however minimal.
    Originally posted by bigadaj
    And very nice it is too
    • polymaff
    • By polymaff 19th Sep 17, 6:47 PM
    • 1,676 Posts
    • 716 Thanks
    polymaff
    And very nice it is too
    Originally posted by TheShape
    Flowers and booze from NatWest.

    Would prefer a competent service.
    • bigadaj
    • By bigadaj 19th Sep 17, 9:17 PM
    • 9,939 Posts
    • 6,346 Thanks
    bigadaj
    And very nice it is too
    Originally posted by TheShape
    Jolly good, you're not mr. 12% are you?
    • TheShape
    • By TheShape 19th Sep 17, 11:19 PM
    • 1,017 Posts
    • 772 Thanks
    TheShape
    Jolly good, you're not mr. 12% are you?
    Originally posted by bigadaj
    I'm not (I know who you are referring to). I didn't put a great deal of effort into choosing my user name over there although I don't post a great deal.
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