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  • FIRST POST
    • Maureen stevenson
    • By Maureen stevenson 14th Sep 17, 11:28 PM
    • 1Posts
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    Maureen stevenson
    Thomas Cook Refund
    • #1
    • 14th Sep 17, 11:28 PM
    Thomas Cook Refund 14th Sep 17 at 11:28 PM
    Thomas Cook flew us to Cuba on 6th September (we later found out this was same day they flew out special assistance team). So on arrival we were told we were being evacuated this involved a 91/2 hour coach journey with no working toilet on coach and being given only 1 bottle of water the entire journey. We were then told by a special assistant agent we were no longer on holiday. The hotel we were in was way below standard we had booked big we are thankful for being alive. Thomas Cook gave a letter saying we'd get full refund the question is do I have to accept this on vouchers?
Page 1
    • KeithP
    • By KeithP 15th Sep 17, 12:57 AM
    • 3,655 Posts
    • 1,879 Thanks
    KeithP
    • #2
    • 15th Sep 17, 12:57 AM
    • #2
    • 15th Sep 17, 12:57 AM
    Thomas Cook flew us to Cuba on 6th September (we later found out this was same day they flew out special assistance team). So on arrival we were told we were being evacuated this involved a 91/2 hour coach journey with no working toilet on coach and being given only 1 bottle of water the entire journey. We were then told by a special assistant agent we were no longer on holiday. The hotel we were in was way below standard we had booked big we are thankful for being alive. Thomas Cook gave a letter saying we'd get full refund the question is do I have to accept this on vouchers?
    Originally posted by Maureen stevenson
    No, you do not.

    Have they suggested that the refund will be in vouchers?
    .
    • Caz3121
    • By Caz3121 15th Sep 17, 6:17 AM
    • 10,782 Posts
    • 7,025 Thanks
    Caz3121
    • #3
    • 15th Sep 17, 6:17 AM
    • #3
    • 15th Sep 17, 6:17 AM
    Thomas Cook gave a letter saying we'd get full refund the question is do I have to accept this on vouchers?
    Originally posted by Maureen stevenson
    In this post the poster mentioned being offered refund in vouchers or cash http://forums.moneysavingexpert.com/showpost.php?p=73126023&postcount=9
    • Cpu2007
    • By Cpu2007 15th Sep 17, 10:31 AM
    • 644 Posts
    • 36 Thanks
    Cpu2007
    • #4
    • 15th Sep 17, 10:31 AM
    • #4
    • 15th Sep 17, 10:31 AM
    No you do not have to accept the vouchers. Just tell them you want cash instead and they will ask for your bank details and send you the money.
    • mcgills38
    • By mcgills38 15th Sep 17, 5:49 PM
    • 45 Posts
    • 23 Thanks
    mcgills38
    • #5
    • 15th Sep 17, 5:49 PM
    • #5
    • 15th Sep 17, 5:49 PM
    We were in the same situation as yourself. We rang Thomas cook customer services and asked for the cash back. To be fair to TC, they quoted 3-5 working days and it was back the next working day.
    Newish member, lover of technology and all things mobile
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