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  • FIRST POST
    • soolin
    • By soolin 14th Sep 17, 4:20 PM
    • 59,083Posts
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    soolin
    returns not being returned
    • #1
    • 14th Sep 17, 4:20 PM
    returns not being returned 14th Sep 17 at 4:20 PM
    I'm having a bit of a dither and would welcome some advice.

    I have 2 returns currently open, one for a change of mind and the other for a SNAD, both have bene open for around 2 weeks. The change of mind one was to be returned at the buyers own cost and for the SNAD I clicked on 'allow ebay to send a label at xx cost'. The status of both currently show as 'Waiting for buyer to post item'

    Both time out in just over a weeks' time when unfortunately I am on holiday.

    I don't really have any worries about the change of mind, I often find they don't come back- and assuming it is returned and the status changes to show buyer has posted it, I will just refund as I will have intermittent internet access. If it doesn't come back I will wit until I get home and get ebay to close it.

    My worry is around the SNAD, it was an expensive item and the alleged damage is very minor so I want it back as it can be resold at a cheaper price - I'm just concerned that buyer can't see the label and is sitting waiting for it to time out so he can escalate and get a refund without returning it. I have been on to live chat and ebay say a label was definitely sent and that buyer can't now get a refund without return- but I don't trust ebay. If I were at home I'd just phone on the day it times out and get it closed- but that isn't going to be possible where I'm staying as I have infrequent telephone signal and certainly not enough to wait for ebay to check things out while I hold.

    Has anyone else had a recent return, or does anyone currently have an open one- and did it change when item was returned?

    I had thought perhaps to add something to the cases reminding them that items haven't been returned- but the SNAD was not the easiest of people to deal with and I would prefer to let this just stay as it is- as long as I'm in no danger.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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