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    • Chris P
    • By Chris P 13th Sep 17, 10:01 PM
    • 166Posts
    • 38Thanks
    Chris P
    returning faulty school shoes - Sports Direct wont refund!
    • #1
    • 13th Sep 17, 10:01 PM
    returning faulty school shoes - Sports Direct wont refund! 13th Sep 17 at 10:01 PM
    So i bought a pair of school shoes for my daughter from this retailer. On the 2nd day of wearing she came back from school with the whole front on both shoes scraped down right down to the bottom layer of material. At the end of the week, the material on the strap was coming off.

    The store manager refused to take them back.The Area manager refused to take them back.

    They claim its "a scuff".

    my questions:
    1) if the product is faulty can a retailer claim the money back from the manufacturer?.

    2) as I am adamant that the shoes are faulty (I used to work for the company in management and know full well its a manufacturing fault) what are more options now? Trading Standards?
Page 1
    • takman
    • By takman 13th Sep 17, 11:30 PM
    • 2,825 Posts
    • 2,360 Thanks
    takman
    • #2
    • 13th Sep 17, 11:30 PM
    • #2
    • 13th Sep 17, 11:30 PM
    So i bought a pair of school shoes for my daughter from this retailer. On the 2nd day of wearing she came back from school with the whole front on both shoes scraped down right down to the bottom layer of material. At the end of the week, the material on the strap was coming off.

    The store manager refused to take them back.The Area manager refused to take them back.

    They claim its "a scuff".

    my questions:
    1) if the product is faulty can a retailer claim the money back from the manufacturer?.
    Originally posted by Chris P
    That all depends on the contract they have with their supplier. As it's a Business to Business transaction (them buying the shoes) then by default they would have no right to claim money back for faulty shoes.

    2) as I am adamant that the shoes are faulty (I used to work for the company in management and know full well its a manufacturing fault) what are more options now? Trading Standards?
    Originally posted by Chris P
    Trading Standards don't take complaints from individuals so that's not an option. The onus is on them to prove the shoes are not faulty, but it does sound like they are pretty sure they are not faulty.

    You could try contacting the manufacturers and send them photos to confirm if they think they are faulty or not.
    • Fosterdog
    • By Fosterdog 14th Sep 17, 7:11 AM
    • 3,357 Posts
    • 5,732 Thanks
    Fosterdog
    • #3
    • 14th Sep 17, 7:11 AM
    • #3
    • 14th Sep 17, 7:11 AM
    How exactly can the shoes being scraped down to the bottom layer of material be a manufacturing fault? They must have had some sort of physical impact to cause the "scrape".
    • deaston
    • By deaston 14th Sep 17, 7:32 AM
    • 469 Posts
    • 265 Thanks
    deaston
    • #4
    • 14th Sep 17, 7:32 AM
    • #4
    • 14th Sep 17, 7:32 AM
    So i bought a pair of school shoes for my daughter from this retailer. On the 2nd day of wearing she came back from school with the whole front on both shoes scraped down right down to the bottom layer of material.
    Originally posted by Chris P
    I doesn't sound like they're faulty - they've been scraped down to the bottom layer. That's not a manufacturing fault, but you could argue that they're not fit for purpose if a child managed to do this to a shoe designed for children in as little as two days.

    How long was it from purchase to you going back to the store?
    • Fosterdog
    • By Fosterdog 14th Sep 17, 7:48 AM
    • 3,357 Posts
    • 5,732 Thanks
    Fosterdog
    • #5
    • 14th Sep 17, 7:48 AM
    • #5
    • 14th Sep 17, 7:48 AM
    I doesn't sound like they're faulty - they've been scraped down to the bottom layer. That's not a manufacturing fault, but you could argue that they're not fit for purpose if a child managed to do this to a shoe designed for children in as little as two days.

    How long was it from purchase to you going back to the store?
    Originally posted by deaston
    What if the child deliberately dragged their feet? Kids do that some times
    • rach_k
    • By rach_k 14th Sep 17, 10:09 AM
    • 1,052 Posts
    • 1,806 Thanks
    rach_k
    • #6
    • 14th Sep 17, 10:09 AM
    • #6
    • 14th Sep 17, 10:09 AM
    Do they have bikes/trikes in the playground? They do at my kids' school and you see some daft kids scraping their shoes horribly. I wouldn't expect any shoes to stand up to that, the kids just need to be told not to do it.
    • macman
    • By macman 14th Sep 17, 11:37 AM
    • 41,351 Posts
    • 17,001 Thanks
    macman
    • #7
    • 14th Sep 17, 11:37 AM
    • #7
    • 14th Sep 17, 11:37 AM
    The contract between the retailer and manufacturer is irrelevant: your contract is solely with the former.
    No free lunch, and no free laptop
    • z1a
    • By z1a 14th Sep 17, 8:50 PM
    • 733 Posts
    • 587 Thanks
    z1a
    • #8
    • 14th Sep 17, 8:50 PM
    • #8
    • 14th Sep 17, 8:50 PM
    What if the child deliberately dragged their feet? Kids do that some times
    Originally posted by Fosterdog
    Kids definitely do that if they don't like the shoes.
    • Manxman in exile
    • By Manxman in exile 14th Sep 17, 9:39 PM
    • 1,017 Posts
    • 697 Thanks
    Manxman in exile
    • #9
    • 14th Sep 17, 9:39 PM
    • #9
    • 14th Sep 17, 9:39 PM
    Kids definitely do that if they don't like the shoes.
    Originally posted by z1a

    Actually they do it anyway...
    • deaston
    • By deaston 15th Sep 17, 11:47 AM
    • 469 Posts
    • 265 Thanks
    deaston
    What if the child deliberately dragged their feet? Kids do that some times
    Originally posted by Fosterdog
    How does that make the shoes faulty?
    • AndyPix
    • By AndyPix 15th Sep 17, 2:19 PM
    • 2,908 Posts
    • 1,987 Thanks
    AndyPix
    solely with the former.
    Originally posted by macman

    Pun intended ??
    Running with scissors since 1978
    • Fosterdog
    • By Fosterdog 15th Sep 17, 3:04 PM
    • 3,357 Posts
    • 5,732 Thanks
    Fosterdog
    How does that make the shoes faulty?
    Originally posted by deaston
    It doesn't but you stated that OP could argue that the shoes are not fit for purpose after lasting two days. I was just pointing out one thing that could very well have happened to cause it in just two days but that wouldn't make them not fit for purpose it would make them misused/neglected/deliberately damaged.
    • pmduk
    • By pmduk 15th Sep 17, 5:50 PM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    The OP worked for SD and still shopped there? Puts doubt on things!
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