Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • mrochester
    • By mrochester 13th Sep 17, 7:13 PM
    • 1,167Posts
    • 211Thanks
    mrochester
    Help me understand by Sky phone & broadband bill
    • #1
    • 13th Sep 17, 7:13 PM
    Help me understand by Sky phone & broadband bill 13th Sep 17 at 7:13 PM
    Hi all

    On the 12th August 2017 I spoke to Sky's online chat and agreed a new deal for fibre broadband. The deal agreed was as follows:

    Standard line rental at £18.99pm
    Sky Fibre Unlimited Pro at £20pm

    all for 12 months on a 12 month contract.

    The fibre broadband went live on 24th August 2017.

    Today, Sky have generated a bill on my account.

    The billing values say this:

    13th September to 12th October
    Sky Line Rental - £18.99
    Sky Fibre Unlimited Pro - £30

    Charges for 24th August to 12th September
    Sky Fibre Unlimited Pro - £19.35.

    I have finally made Sky realise that the £30 for the period 13/9 - 12/10 should be £20.

    However, Sky staff I have communicated with cannot seem to understand that 20 days for £19.35 is not correct when 30 days is £20. By my own calculations, the 20 days should cost approx. £13.60 at a daily cost of £0.68.

    Am I going mad or are my calculations correct here and Sky should be reimbursing me £15.75 for the overcharges on my current bill?

    Many thanks

    M
Page 1
    • frugalmacdugal
    • By frugalmacdugal 13th Sep 17, 7:19 PM
    • 6,097 Posts
    • 5,237 Thanks
    frugalmacdugal
    • #2
    • 13th Sep 17, 7:19 PM
    • #2
    • 13th Sep 17, 7:19 PM
    Hi,

    looks as though they have worked out the 20 days at the £30 rate.
    Y'all take care now.
    • mrochester
    • By mrochester 13th Sep 17, 7:20 PM
    • 1,167 Posts
    • 211 Thanks
    mrochester
    • #3
    • 13th Sep 17, 7:20 PM
    • #3
    • 13th Sep 17, 7:20 PM
    Precisely what I have been trying to tell them but not one person I have spoken to at Sky seems to be able to understand that. I just don't know how to get them to see the charge is wrong.
    • Colin_Maybe
    • By Colin_Maybe 13th Sep 17, 7:33 PM
    • 1,070 Posts
    • 480 Thanks
    Colin_Maybe
    • #4
    • 13th Sep 17, 7:33 PM
    • #4
    • 13th Sep 17, 7:33 PM
    Precisely what I have been trying to tell them but not one person I have spoken to at Sky seems to be able to understand that. I just don't know how to get them to see the charge is wrong.
    Originally posted by mrochester
    Unfortunately it's a case of try, try ,try again until you get someone who can think for themselves.
    • teddysmum
    • By teddysmum 13th Sep 17, 8:16 PM
    • 8,234 Posts
    • 4,898 Thanks
    teddysmum
    • #5
    • 13th Sep 17, 8:16 PM
    • #5
    • 13th Sep 17, 8:16 PM
    Perhaps email them this calculation....


    For fibre :


    12 months at £20 is £240


    20days should cost (£240/365)x 20=£13.15


    For line :


    12 months at £18.99 is £227.88


    20 days should cost (£227.88/365)X20=£12.48


    But using Fibre charged at £30, 12 months at this is £360


    20 days should cost (£360/365)x20=£19.73
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,677Posts Today

5,940Users online

Martin's Twitter
  • RT @iiSteveJonesii: @MartinSLewis After watching you talk this morning about me burning £300 I got on a comparison site tonight & sure enou?

  • In or near York? This Wed the @itvmlshow Roadshow" will be at the York Food & Drink Festival - do come and say hi; St Sampsons Square 11-4.

  • It's the subtle poetry and lyricism of tweets like this that I find so endearing https://t.co/XhSKBCGyXe

  • Follow Martin