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    • toffee'n'tom
    • By toffee'n'tom 13th Sep 17, 6:05 PM
    • 410Posts
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    toffee'n'tom
    Can I claim for Emirates flight delay?
    • #1
    • 13th Sep 17, 6:05 PM
    Can I claim for Emirates flight delay? 13th Sep 17 at 6:05 PM
    Hi. We have just flown back from the Maldives to Manchester with Emirates. Our first leg of the flight from the Maldives to Dubai was delayed by almost an hour. We only had an hour in total for the connection from Dubai to Manchester. We landed with approx 25 minutes to spare. I brought this to the attention of a flight attendant who reassured me that the flight would not go without us as Emirates would not want to pay for us to stay in a hotel. Due disembarking the plane and then to the size of Dubai airport we managed get to the gate with ten minutes to spare before the flight left. We were told by the staff at the gate that we were too late and that we had been booked onto a later flight (some 4 and a half hours later!!) We were told to go to the Emirates desk - which we had no idea where it was and they were not helpful in taking us there. We eventually found the desk only to be told that the only thing Emirates were prepared to do was to give us a meal voucher. In fact the emirates assistant was particularly dismissive and unsympathetic. She also didn't point out that the departure gate was in another area and another train ride away!! The meal voucher turned out to be a choice of only four fast food outlets and totalled the cost of a sandwich and a drink. this next flight was due to depart at 7.25 am but didn't leave until 7.45. We eventually arrived at Manchester totally exhauseted approximately 5 hours later that scheduled. I am really not happy with our treatment by Emirates and want to know if there is any compensation I can claim. I have been in touch with one company who only deals with european flights. To be honest if the Emirates rep at Dubai had been a little sympathetic, offered us the business lounge for our wait or an upgrade I would just accepted that. But because of the attitude we were faced with together with the cheapest mcdonalds meal, I am NOT happy. thank you
    Read more at https://www.refundmyticket.net/blog/2015/03/18/delayed-flight-outside-the-eu-or-with-a-non-eu-airline/#i3Bkxtve5gtUkvik.99
Page 1
    • Caz3121
    • By Caz3121 13th Sep 17, 6:16 PM
    • 10,848 Posts
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    Caz3121
    • #2
    • 13th Sep 17, 6:16 PM
    • #2
    • 13th Sep 17, 6:16 PM
    As per the link you quoted, there is no EU261 compensation applicable as this was a non-EU carrier and flight was departing outside the EU
    You can check if your travel insurance has a delay payment but often these don't kick in till 12 hour delay
    • fifeken
    • By fifeken 14th Sep 17, 3:48 AM
    • 2,175 Posts
    • 1,129 Thanks
    fifeken
    • #3
    • 14th Sep 17, 3:48 AM
    • #3
    • 14th Sep 17, 3:48 AM
    To be honest if the Emirates rep at Dubai had been a little sympathetic, offered us the business lounge for our wait or an upgrade I would just accepted that.
    Originally posted by toffee'n'tom
    As a regular visitor to the Emirates Lounges in Dubai, I would be extremely annoyed if they became busier than they already are due to the airline giving out freebies to non status or non premium passengers.
    • Justice13075
    • By Justice13075 14th Sep 17, 8:28 AM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    • #4
    • 14th Sep 17, 8:28 AM
    • #4
    • 14th Sep 17, 8:28 AM
    Nice to know there are still some compassionate people around. God forbid if unwashed didn't know how to use a knife and fork.
    • toffee'n'tom
    • By toffee'n'tom 14th Sep 17, 8:40 AM
    • 410 Posts
    • 301 Thanks
    toffee'n'tom
    • #5
    • 14th Sep 17, 8:40 AM
    • #5
    • 14th Sep 17, 8:40 AM
    Nice to know there are still some compassionate people around. God forbid if unwashed didn't know how to use a knife and fork.
    Originally posted by Justice13075

    Thankful I wasn't on the Titanic with fifeken
    • jpsartre
    • By jpsartre 14th Sep 17, 9:02 AM
    • 2,745 Posts
    • 1,831 Thanks
    jpsartre
    • #6
    • 14th Sep 17, 9:02 AM
    • #6
    • 14th Sep 17, 9:02 AM
    To be honest if the Emirates rep at Dubai had been a little sympathetic, offered us the business lounge for our wait or an upgrade I would just accepted that.
    Originally posted by toffee'n'tom
    Gee, that's very big of you. Your expectations about what happens when you misconnect are entirely out of proportion with reality. A rebooking onto the next available flight and possibly a refreshment voucher is what you'll get in pretty much every case. If you need to stay overnight you will usually (but not always) be offered hotel accommodation as well. People misconnect at major airports all the time, expecially the ones who book very short connection times such as yourself. If everyone were upgraded because of it, business class cabins would be nothing but misconnecting passengers.
    • toffee'n'tom
    • By toffee'n'tom 15th Sep 17, 5:29 AM
    • 410 Posts
    • 301 Thanks
    toffee'n'tom
    • #7
    • 15th Sep 17, 5:29 AM
    • #7
    • 15th Sep 17, 5:29 AM
    Gee, that's very big of you. Your expectations about what happens when you misconnect are entirely out of proportion with reality. A rebooking onto the next available flight and possibly a refreshment voucher is what you'll get in pretty much every case. If you need to stay overnight you will usually (but not always) be offered hotel accommodation as well. People misconnect at major airports all the time, expecially the ones who book very short connection times such as yourself. If everyone were upgraded because of it, business class cabins would be nothing but misconnecting passengers.
    Originally posted by jpsartre
    Thank you to both you and fifeken commenting on my deluded expectations as a mere pleb. I am not a frequent traveller making multi international flights, I am a mother who had saved and taken her children on a holiday of a lifetime and, clearly wrongly, expected better treatment from a reputable airline.

    In any event the purpose of my post was not to invite such remarks but to ask whether I was entitled to any compensation to which I received a clear answer from caz
    Last edited by toffee'n'tom; 15-09-2017 at 5:39 AM.
    • fifeken
    • By fifeken 17th Sep 17, 4:39 PM
    • 2,175 Posts
    • 1,129 Thanks
    fifeken
    • #8
    • 17th Sep 17, 4:39 PM
    • #8
    • 17th Sep 17, 4:39 PM
    Thank you to both you and fifeken commenting on my deluded expectations as a mere pleb. I am not a frequent traveller making multi international flights, I am a mother who had saved and taken her children on a holiday of a lifetime and, clearly wrongly, expected better treatment from a reputable airline.
    Originally posted by toffee'n'tom
    Imagine yourself on your holiday in the Maldives enjoying a relaxing meal in your upmarket resort restaurant. The owner fills your table up with strangers because their bus broke down outside, and gives them free food and drink.
    You would be p***ed off, and rightly so, and that's how many Emirates Lounge guests would feel.

    In any event the purpose of my post was not to invite such remarks but to ask whether I was entitled to any compensation to which I received a clear answer from caz
    Originally posted by toffee'n'tom
    When you post on an open forum you may expect answers offering different views and perspectives, maybe even more so once the initial question has been answered. If it's in your makeup to get offended then maybe posting on forums is not a good choice for you.
    • Justice13075
    • By Justice13075 17th Sep 17, 6:10 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    • #9
    • 17th Sep 17, 6:10 PM
    • #9
    • 17th Sep 17, 6:10 PM
    Lets hope that when you are offered an upgrade you refuse it because you haven't paid for it. People come on to this site for help and advice not to be criticised. Go Troll somewhere else.
    • fifeken
    • By fifeken 17th Sep 17, 6:51 PM
    • 2,175 Posts
    • 1,129 Thanks
    fifeken
    Lets hope that when you are offered an upgrade you refuse it because you haven't paid for it. People come on to this site for help and advice not to be criticised.
    Originally posted by Justice13075
    Any criticism would be aimed at Emirates if they had taken a decision to do what was suggested.

    Go Troll somewhere else.
    Originally posted by Justice13075
    Grow up.
    • Justice13075
    • By Justice13075 17th Sep 17, 7:48 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    With a comeback like that you must be a barrel of laughs at family parties. If you cannot be positive don't bother
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