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  • FIRST POST
    • dprice1164
    • By dprice1164 13th Sep 17, 1:11 PM
    • 49Posts
    • 16Thanks
    dprice1164
    Santander Security System
    • #1
    • 13th Sep 17, 1:11 PM
    Santander Security System 13th Sep 17 at 1:11 PM
    So I use Santander telephone banking to make a high amount payment to a savings account, which, after all the usual lengthy security checks and menu surfing goes through, hoorah.

    Ten minutes later I use internet banking to make a second payment and they block my account

    I ring up Santander to sort it out, only to be told that I've got to wait for an automated check of my account and subsequent text message to my phone.

    In the mean time I can't access my internet banking. Well done Santander
Page 1
    • CKhalvashi
    • By CKhalvashi 13th Sep 17, 1:55 PM
    • 8,670 Posts
    • 24,411 Thanks
    CKhalvashi
    • #2
    • 13th Sep 17, 1:55 PM
    • #2
    • 13th Sep 17, 1:55 PM
    Look at this on the other side; you want the bank to look after your money and this is what they're doing.

    Banks have regulatory requirements and feel the need to check your accounts to satisfy these. There is therefore no cause for concern.
    "I kada sanjamo san, nek bude hiljadu raznih boja" (L. Stamenkovic)

    Call me Remainer or Romaniac, but not Remoaner. It's insulting and I have the right to have my voice heard too.

    I can spell, my iPad can't.
    • IanManc
    • By IanManc 13th Sep 17, 2:34 PM
    • 312 Posts
    • 434 Thanks
    IanManc
    • #3
    • 13th Sep 17, 2:34 PM
    • #3
    • 13th Sep 17, 2:34 PM
    So I use Santander telephone banking to make a high amount payment to a savings account, which, after all the usual lengthy security checks and menu surfing goes through, hoorah.

    Ten minutes later I use internet banking to make a second payment and they block my account

    I ring up Santander to sort it out, only to be told that I've got to wait for an automated check of my account and subsequent text message to my phone.

    In the mean time I can't access my internet banking. Well done Santander
    Originally posted by dprice1164
    I've had this happen to me too on a number of occasions.

    My view is that I'd rather be occasionally slightly inconvenienced for a very short period of time than have my money stolen from my bank account by a fraudster.

    As you say, well done Santander.
    • ManAtHome
    • By ManAtHome 13th Sep 17, 3:49 PM
    • 8,168 Posts
    • 5,300 Thanks
    ManAtHome
    • #4
    • 13th Sep 17, 3:49 PM
    • #4
    • 13th Sep 17, 3:49 PM
    I've been moving sizeable sums through Santander for a few years and never had the account blocked, although I have had automated phone calls asking me to confirm transactions. Maybe mixing telephone and internet transfers in a very short time makes it look dodgier to them?
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