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  • FIRST POST
    • marchamona
    • By marchamona 13th Sep 17, 12:02 PM
    • 4Posts
    • 1Thanks
    marchamona
    Compensation received, but exchange rate??
    • #1
    • 13th Sep 17, 12:02 PM
    Compensation received, but exchange rate?? 13th Sep 17 at 12:02 PM
    Thanks to recommendations from MSE, I claimed from Ryanair for a 3 hour + delay. Sent claim form with bank details (UK bank) as requested, then a few days later received an email saying they'd pay me €500. Too much, the official amount should have been €400. Couple of days later another email telling me a 'cheque' would be dispatched to my home address.so why did they need bank details? Amount was €400, converted to sterling at a rate that nowhere on this planet could you get at the time (2 weeks ago). Cheque was for £ 295.40, meaning exchange rate was 1.35 euros to the pound sterling. Very pleased and grateful for the compensation....but that exchange rate!!
Page 1
    • JPears
    • By JPears 13th Sep 17, 1:20 PM
    • 3,255 Posts
    • 910 Thanks
    JPears
    • #2
    • 13th Sep 17, 1:20 PM
    • #2
    • 13th Sep 17, 1:20 PM
    That is an unacceptable exchange rate. If a case goes to court the judge will award on the exchange rate at the time of his judgment, not the time of the al delay. I suspect RA have doen the reverse as its in their favour. Complain and demand an additional amount using todays exchange rate. Point out that you have already corrected them once, when you could have kept quiet and accepted arpayment than was due.
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    • legal magpie
    • By legal magpie 14th Sep 17, 9:51 AM
    • 757 Posts
    • 356 Thanks
    legal magpie
    • #3
    • 14th Sep 17, 9:51 AM
    • #3
    • 14th Sep 17, 9:51 AM
    This is right but as you've now had the compensation it would not be sensible to sue them for the exchange rate difference.
    • Vauban
    • By Vauban 14th Sep 17, 2:29 PM
    • 4,707 Posts
    • 2,085 Thanks
    Vauban
    • #4
    • 14th Sep 17, 2:29 PM
    • #4
    • 14th Sep 17, 2:29 PM
    This is right but as you've now had the compensation it would not be sensible to sue them for the exchange rate difference.
    Originally posted by legal magpie
    Not sure I agree: the difference is £60! That's an outrageous exchange rate that deserves slapping down (they've paid only €330 in practice).
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