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  • FIRST POST
    • paulx101
    • By paulx101 13th Sep 17, 11:23 AM
    • 5Posts
    • 0Thanks
    paulx101
    undercharged for service
    • #1
    • 13th Sep 17, 11:23 AM
    undercharged for service 13th Sep 17 at 11:23 AM
    Hello
    When I moved in June of this year I had my Broadband & phone service transferred to my new address, and when I received my first bill at new address I was shocked to fine they were charging me under £10.00, (my bills previously were about £90)
    I contacted them to ask why?, and they appeared to have no record of a phone or broadband at my address, I pointed out that I was talking to them on the phone & my broadband was working perfectly, and they said they would look into it & contact me when sorted. A few weeks went by & no reply, so I contacted them again
    and went through the "they appeared to have no record of a phone or broadband at my address,"
    I then received my next bill, again under £10, I contacted them yet again, the same "they appeared to have no record of a phone or broadband at my address," but they would look into it and contact me within 7 days
    No contact from them, I have made two more calls about this and on the last contact I was assured that it was being sent to the highest level to be corrected and that the person I talked to would call me back promptly, I told him I had heard this all before the same promise to get it sorted but no one has bothered to call back,
    He gave me his name (which I have forgotten) and said you are dealing with me now I guarantee to sort this out.
    Two weeks have passed, just got a new bill under £10.
    What else can I do?
Page 1
    • JJ Egan
    • By JJ Egan 13th Sep 17, 11:45 AM
    • 9,612 Posts
    • 3,930 Thanks
    JJ Egan
    • #2
    • 13th Sep 17, 11:45 AM
    • #2
    • 13th Sep 17, 11:45 AM
    Who are They ??
    • qsk
    • By qsk 13th Sep 17, 11:56 AM
    • 219 Posts
    • 120 Thanks
    qsk
    • #3
    • 13th Sep 17, 11:56 AM
    • #3
    • 13th Sep 17, 11:56 AM
    Who are They ??
    Originally posted by JJ Egan
    Must be Santa by the sound of it.
    • paulx101
    • By paulx101 13th Sep 17, 8:05 PM
    • 5 Posts
    • 0 Thanks
    paulx101
    • #4
    • 13th Sep 17, 8:05 PM
    • #4
    • 13th Sep 17, 8:05 PM
    My provider is BT
    • mije1983
    • By mije1983 13th Sep 17, 9:10 PM
    • 2,552 Posts
    • 18,330 Thanks
    mije1983
    • #5
    • 13th Sep 17, 9:10 PM
    • #5
    • 13th Sep 17, 9:10 PM
    What does the breakdown of your bill say?

    Does it mention the discounts? For example, mine says:


    Special offer discount -£18.50 7 Sep - 6 Oct 17 You get your Package at a special rate. We show this on your bill by giving
    you a refund of £18.50 a month

    Your special offer discount lasts for 12 months

    • paulx101
    • By paulx101 14th Sep 17, 12:08 AM
    • 5 Posts
    • 0 Thanks
    paulx101
    • #6
    • 14th Sep 17, 12:08 AM
    • #6
    • 14th Sep 17, 12:08 AM
    I am just being charged for Bt sport, as I said in my first post they don't believe I have a phone line or broadband, even though I had one of their engineers install it, and I also asked them for BT hub 6 as I had BT hub 5 at my previous address and they sent one to me, then they sent me a second one, which I returned when they sent me the blue bag for returns, and I must have had six or seven phone calls with them and they just say they will look into it but nothing happens.
    • phillw
    • By phillw 14th Sep 17, 9:57 PM
    • 827 Posts
    • 430 Thanks
    phillw
    • #7
    • 14th Sep 17, 9:57 PM
    • #7
    • 14th Sep 17, 9:57 PM
    Forget the address, dial 17070 & it will say "this circuit is defined as". Write the number down, phone them up and tell them you think someone else may be being billed for that number.

    I had someone elses phone line attached to my house for about a week, I only found out when I started getting someone elses hospital appointment reminders. After seeing the inside of a cabinet, I am surprised they ever hook the right line up to the right house.
    • paulx101
    • By paulx101 15th Sep 17, 4:42 PM
    • 5 Posts
    • 0 Thanks
    paulx101
    • #8
    • 15th Sep 17, 4:42 PM
    • #8
    • 15th Sep 17, 4:42 PM
    I phoned that no. and it came back with my telephone no.
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