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  • FIRST POST
    • littlerock
    • By littlerock 12th Sep 17, 6:05 PM
    • 1,141Posts
    • 177Thanks
    littlerock
    How to view a Microsoft mini dump error log
    • #1
    • 12th Sep 17, 6:05 PM
    How to view a Microsoft mini dump error log 12th Sep 17 at 6:05 PM
    Well despite a week in the local PC Repair shop, OH's desktop PC came home apparently error free and started crashing randomly again with the BSOD and everyone is baffled. They assured me at the PC shop they had tested and indeed swapped out to test all likely faulty components eg RAM cards. The only possible problem was the wifi card so that has been temporarily removed while we tried it out at home.

    At the shop it did not crash. Currently it is only running up to date versions of Windows 7, Outlook and Office 365 at present, nothing else, to see if it is stable without any other apps. Sadly the answer is no. It is only just two years old and the guy at the shop says it is good spec and well built. .

    Yet still the problem persists. Today it crashed when he was online to a social media site he belongs to, posting a message, so not using either Outlook or Office.

    Anyway I ran Action Center and it reported an error at 10:54

    "Windows shut down unexpectedly. Files that help describe the problem
    091117-22588-01.dmp
    WERInternalMedia Metadata.xml
    View a temporary copy of these files <I Clicked>
    Windows is extracting a temporary copy of these files"

    However the screen refreshed without a file or files appearing and I have no idea where they might be stored on the PC. Can anyone tell me how to view them.

    Also could it be something else external like the screen mouse or keyboard? These did not go to the PC shop as they used their own to test it.
Page 1
    • JJ Egan
    • By JJ Egan 12th Sep 17, 7:05 PM
    • 9,617 Posts
    • 3,933 Thanks
    JJ Egan
    • #2
    • 12th Sep 17, 7:05 PM
    • #2
    • 12th Sep 17, 7:05 PM
    See
    http://www.solvusoft.com/en/files/error-missing-download/xml/windows/microsoft-corporation/microsoft-windows/wer72b0-tmp-werinternalmetadata-xml/


    https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/blue-screen-error-werinternalmetadataxml/2a696f1e-ee22-4b75-9835-e75773f5f4e8?auth=1

    https://www.google.co.uk/search?client=firefox-b&dcr=0&q=WERInternalMetadata&spell=1&sa=X&ved=0ah UKEwjnlbPOnaDWAhVEB8AKHZKEBqAQBQgjKAA&biw=1280&bih =875
    • littlerock
    • By littlerock 13th Sep 17, 2:06 PM
    • 1,141 Posts
    • 177 Thanks
    littlerock
    • #3
    • 13th Sep 17, 2:06 PM
    • #3
    • 13th Sep 17, 2:06 PM
    I have had a look at this but most of it might as well be in Klingon. What are WerInternalMedia Metadata.xml files? What are they used for? One of the suggested fixes is to scan them for windows registry errors. Another is to uninstall and reinstall the Windows program associated with these files How are you supposed to do this.?
    • forgotmyname
    • By forgotmyname 13th Sep 17, 8:31 PM
    • 25,728 Posts
    • 10,228 Thanks
    forgotmyname
    • #4
    • 13th Sep 17, 8:31 PM
    • #4
    • 13th Sep 17, 8:31 PM
    xml files are just data like html files

    the xml files will have data pointing to why it crashed.

    They are not the problem themselves.

    Check Event Viewer.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • were
    • By were 14th Sep 17, 12:12 AM
    • 504 Posts
    • 299 Thanks
    were
    • #5
    • 14th Sep 17, 12:12 AM
    • #5
    • 14th Sep 17, 12:12 AM
    the google search term is "debug windows minidump"

    Intermittent errors are a pita.

    To be honest I have never known anyone to get a useful diagnostic result from crash dumps.

    At best it is an educated guess, and you start to change the most obvious items first.

    Ages ago when Dell had problem PC the changed the cpu, memory and motherboard in one go - they were warranty jobs. Even after doing this on rare occasions the problem still had not vanished.

    For them to get to the bottom of this problem you will probably have to be very patient. It might also no be financially viable for the company, or you to fix the fault, especially if it is motherboard or CPU
    • psychic teabag
    • By psychic teabag 14th Sep 17, 9:35 AM
    • 2,608 Posts
    • 1,537 Thanks
    psychic teabag
    • #6
    • 14th Sep 17, 9:35 AM
    • #6
    • 14th Sep 17, 9:35 AM

    To be honest I have never known anyone to get a useful diagnostic result from crash dumps.
    Originally posted by were
    They are very useful to developers, esp. windows driver developers. With the right tools, you can figure out what went wrong.

    https://docs.microsoft.com/en-us/windows-hardware/drivers/de!!!!!!/crash-dump-files
    • joeypesci
    • By joeypesci 15th Sep 17, 2:08 PM
    • 384 Posts
    • 120 Thanks
    joeypesci
    • #7
    • 15th Sep 17, 2:08 PM
    • #7
    • 15th Sep 17, 2:08 PM
    Well despite a week in the local PC Repair shop, OH's desktop PC came home apparently error free and started crashing randomly again with the BSOD and everyone is baffled. They assured me at the PC shop they had tested and indeed swapped out to test all likely faulty components eg RAM cards. The only possible problem was the wifi card so that has been temporarily removed while we tried it out at home.

    At the shop it did not crash. Currently it is only running up to date versions of Windows 7, Outlook and Office 365 at present, nothing else, to see if it is stable without any other apps. Sadly the answer is no. It is only just two years old and the guy at the shop says it is good spec and well built. .

    Yet still the problem persists. Today it crashed when he was online to a social media site he belongs to, posting a message, so not using either Outlook or Office.

    Anyway I ran Action Center and it reported an error at 10:54

    "Windows shut down unexpectedly. Files that help describe the problem
    091117-22588-01.dmp
    WERInternalMedia Metadata.xml
    View a temporary copy of these files <I Clicked>
    Windows is extracting a temporary copy of these files"

    However the screen refreshed without a file or files appearing and I have no idea where they might be stored on the PC. Can anyone tell me how to view them.

    Also could it be something else external like the screen mouse or keyboard? These did not go to the PC shop as they used their own to test it.
    Originally posted by littlerock
    Reading crash dumps is a dark art but can be done. You do need to be a bit technical though. Anyway, Mark Russinovich has some good videos on this.

    https://youtu.be/9oBxAt5L_mg?t=1h13m39s

    I'm having random crashes on my main PC now and done a number of tests. I've put it down to three issues it could be. Two HDDs that are failing under tests (one has my Windows profile on which does help confirm it could be that causes the crashes) but also the power supply might be on it's way out as I'm getting various complete shut downs.

    Might be the same your end. The HDDs might have faults and they may not have checked them. And/or the power supply might be failing.
    • joeypesci
    • By joeypesci 15th Sep 17, 2:09 PM
    • 384 Posts
    • 120 Thanks
    joeypesci
    • #8
    • 15th Sep 17, 2:09 PM
    • #8
    • 15th Sep 17, 2:09 PM
    the google search term is "debug windows minidump"

    Intermittent errors are a pita.

    To be honest I have never known anyone to get a useful diagnostic result from crash dumps.

    At best it is an educated guess, and you start to change the most obvious items first.

    Ages ago when Dell had problem PC the changed the cpu, memory and motherboard in one go - they were warranty jobs. Even after doing this on rare occasions the problem still had not vanished.

    For them to get to the bottom of this problem you will probably have to be very patient. It might also no be financially viable for the company, or you to fix the fault, especially if it is motherboard or CPU
    Originally posted by were
    Microsoft engineers use the crash dump files all the time. If you know what you're doing, they are quite useful and can point you to the driver (normally is a faulty driver) causing the issue.
    • joeypesci
    • By joeypesci 15th Sep 17, 2:11 PM
    • 384 Posts
    • 120 Thanks
    joeypesci
    • #9
    • 15th Sep 17, 2:11 PM
    • #9
    • 15th Sep 17, 2:11 PM
    Another video just about crash dumps.

    https://www.youtube.com/watch?v=2rGS5fYGtJ4
    • AndyPix
    • By AndyPix 15th Sep 17, 2:44 PM
    • 2,704 Posts
    • 1,835 Thanks
    AndyPix
    What are the words (The stop error) on the BSOD ?
    Running with scissors since 1978
    • littlerock
    • By littlerock 16th Sep 17, 1:57 PM
    • 1,141 Posts
    • 177 Thanks
    littlerock
    need to check with OH who is out at present but I think some of the time at least it just appears to shut down without warning but always while it is in use. It did not fall over at all in the repair shop where I understand they just left it running for an extended period after they completed their tests.
    • beddo
    • By beddo 17th Sep 17, 11:48 AM
    • 18 Posts
    • 21 Thanks
    beddo
    BlueScreenView from Nirsoft can give you some useful limited information.

    If it works fine in the shop but not at home then you've got to look at what the differences are in the environment and first port of call is what is attached to it.

    Change the keyboard/mouse and run without any USB devices attached. 9 times out of 10 it'll be something that is plugged in.

    Other things to check are to make sure it's not shoved against a radiator and overheating or next to anything that might pack an electrical punch (hifi speakers etc). Some things are very unlikely but if you've ruled out everything else..
    • littlerock
    • By littlerock 17th Sep 17, 11:16 PM
    • 1,141 Posts
    • 177 Thanks
    littlerock
    it is on a desk with plenty of space round it. tomorrow we are going to try changing monitor, then keyboard, then mouse, to see if it any of those.
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