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  • FIRST POST
    • RAFwife
    • By RAFwife 12th Sep 17, 1:13 PM
    • 4Posts
    • 0Thanks
    RAFwife
    Aldershot hospital and Smart Parking
    • #1
    • 12th Sep 17, 1:13 PM
    Aldershot hospital and Smart Parking 12th Sep 17 at 1:13 PM
    Hi,
    We have just received a parking charge notice for overstaying the parking time by about half an hour. While we don't dispute this is the case (Smart parking have helpfully provided photographic evidence of the car entering and leaving the car park), the reason for this was that the hospital clinic was running late, and what should have been under a 1 hour stay turned out to be about an hour and a half, which obviously cannot be predicted when entering the car park.
    What is the best course of action in this case, as I think the £100 charge they have issued (£60 if paid in 14 days) is unreasonable given the reason for the delay.
    Maybe writing to the hospital (landowner) and asking them to cancel the ticket?
    Maybe contacting the hospital to ask for evidence they clinic was running late then writing to Smart Parking with this evidence?
    All advice gratefully received!
Page 1
    • KeithP
    • By KeithP 12th Sep 17, 1:29 PM
    • 3,613 Posts
    • 1,825 Thanks
    KeithP
    • #2
    • 12th Sep 17, 1:29 PM
    • #2
    • 12th Sep 17, 1:29 PM
    Maybe writing to the hospital (landowner) and asking them to cancel the ticket?
    Originally posted by RAFwife
    Yes, do that.
    But I think you may need to be more forceful.
    Perhaps change "asking" to insisting".
    .
    • fisherjim
    • By fisherjim 12th Sep 17, 2:31 PM
    • 2,407 Posts
    • 3,627 Thanks
    fisherjim
    • #3
    • 12th Sep 17, 2:31 PM
    • #3
    • 12th Sep 17, 2:31 PM
    First stop is to contact PALS at the hospital.
    To quote the words of the great Count Arthur Strong "You Couldn't make it up"
    • Half_way
    • By Half_way 12th Sep 17, 3:37 PM
    • 3,772 Posts
    • 5,333 Thanks
    Half_way
    • #4
    • 12th Sep 17, 3:37 PM
    • #4
    • 12th Sep 17, 3:37 PM
    it would be recommended to pay anything your wasn't to send to then on here first
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • KeithP
    • By KeithP 12th Sep 17, 3:42 PM
    • 3,613 Posts
    • 1,825 Thanks
    KeithP
    • #5
    • 12th Sep 17, 3:42 PM
    • #5
    • 12th Sep 17, 3:42 PM
    it would be recommended to pay anything your wasn't to send to then on here first
    Originally posted by Half_way
    Is that too from the Plain Language Commission?
    .
    • Half_way
    • By Half_way 12th Sep 17, 4:15 PM
    • 3,772 Posts
    • 5,333 Thanks
    Half_way
    • #6
    • 12th Sep 17, 4:15 PM
    • #6
    • 12th Sep 17, 4:15 PM
    no, from the land of predictive text. should be
    recommended not to say anything until posting on here first
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • RAFwife
    • By RAFwife 15th Sep 17, 9:42 AM
    • 4 Posts
    • 0 Thanks
    RAFwife
    • #7
    • 15th Sep 17, 9:42 AM
    Useless
    • #7
    • 15th Sep 17, 9:42 AM
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr
    • Quentin
    • By Quentin 15th Sep 17, 10:03 AM
    • 32,726 Posts
    • 16,745 Thanks
    Quentin
    • #8
    • 15th Sep 17, 10:03 AM
    • #8
    • 15th Sep 17, 10:03 AM
    Escalate your complaint at the hospital.

    But also follow the appeal process as set out in the newbies FAQ thread
    • Half_way
    • By Half_way 15th Sep 17, 10:14 AM
    • 3,772 Posts
    • 5,333 Thanks
    Half_way
    • #9
    • 15th Sep 17, 10:14 AM
    • #9
    • 15th Sep 17, 10:14 AM
    as I attempted to pay previously, what did you say to PALs? you need to post anything you want to say on here first. otherwise your either waste this time, shoot yourself in the foot, or both.
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • beamerguy
    • By beamerguy 15th Sep 17, 10:16 AM
    • 5,921 Posts
    • 7,627 Thanks
    beamerguy
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr
    Originally posted by RAFwife
    The trouble is that PALS don't have a clue about these
    financial terrorists

    Smart have been kicked out of many places including Asda
    and one of their staff was jailed for fraud.

    If PALS remotely think that Smart are a responsible car park
    operator they are living in the clouds

    Read up about the very unprofessional Smart Parking
    and insist that PALS look again at your complaint

    http://parking-prankster.blogspot.co.uk/search?q=smart+parking

    It is worth noting that PALS would not employ anyone
    with such a bad record as Smart have, so why are they
    employing Smart in the first place
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Coupon-mad
    • By Coupon-mad 16th Sep 17, 12:27 AM
    • 49,944 Posts
    • 63,345 Thanks
    Coupon-mad
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr
    Originally posted by RAFwife
    Don't do that until you've read the NEWBIES thread. Use the BPA template, as keeper (NOT driver).
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

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