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    • RAFwife
    • By RAFwife 12th Sep 17, 1:13 PM
    • 8Posts
    • 2Thanks
    RAFwife
    Aldershot hospital and Smart Parking
    • #1
    • 12th Sep 17, 1:13 PM
    Aldershot hospital and Smart Parking 12th Sep 17 at 1:13 PM
    Hi,
    We have just received a parking charge notice for overstaying the parking time by about half an hour. While we don't dispute this is the case (Smart parking have helpfully provided photographic evidence of the car entering and leaving the car park), the reason for this was that the hospital clinic was running late, and what should have been under a 1 hour stay turned out to be about an hour and a half, which obviously cannot be predicted when entering the car park.
    What is the best course of action in this case, as I think the £100 charge they have issued (£60 if paid in 14 days) is unreasonable given the reason for the delay.
    Maybe writing to the hospital (landowner) and asking them to cancel the ticket?
    Maybe contacting the hospital to ask for evidence they clinic was running late then writing to Smart Parking with this evidence?
    All advice gratefully received!
Page 1
    • KeithP
    • By KeithP 12th Sep 17, 1:29 PM
    • 4,411 Posts
    • 2,728 Thanks
    KeithP
    • #2
    • 12th Sep 17, 1:29 PM
    • #2
    • 12th Sep 17, 1:29 PM
    Maybe writing to the hospital (landowner) and asking them to cancel the ticket?
    Originally posted by RAFwife
    Yes, do that.
    But I think you may need to be more forceful.
    Perhaps change "asking" to insisting".
    .
    • fisherjim
    • By fisherjim 12th Sep 17, 2:31 PM
    • 2,580 Posts
    • 3,839 Thanks
    fisherjim
    • #3
    • 12th Sep 17, 2:31 PM
    • #3
    • 12th Sep 17, 2:31 PM
    First stop is to contact PALS at the hospital.
    • Half_way
    • By Half_way 12th Sep 17, 3:37 PM
    • 3,830 Posts
    • 5,405 Thanks
    Half_way
    • #4
    • 12th Sep 17, 3:37 PM
    • #4
    • 12th Sep 17, 3:37 PM
    it would be recommended to pay anything your wasn't to send to then on here first
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • KeithP
    • By KeithP 12th Sep 17, 3:42 PM
    • 4,411 Posts
    • 2,728 Thanks
    KeithP
    • #5
    • 12th Sep 17, 3:42 PM
    • #5
    • 12th Sep 17, 3:42 PM
    it would be recommended to pay anything your wasn't to send to then on here first
    Originally posted by Half_way
    Is that too from the Plain Language Commission?
    .
    • Half_way
    • By Half_way 12th Sep 17, 4:15 PM
    • 3,830 Posts
    • 5,405 Thanks
    Half_way
    • #6
    • 12th Sep 17, 4:15 PM
    • #6
    • 12th Sep 17, 4:15 PM
    no, from the land of predictive text. should be
    recommended not to say anything until posting on here first
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • RAFwife
    • By RAFwife 15th Sep 17, 9:42 AM
    • 8 Posts
    • 2 Thanks
    RAFwife
    • #7
    • 15th Sep 17, 9:42 AM
    Useless
    • #7
    • 15th Sep 17, 9:42 AM
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr
    • Quentin
    • By Quentin 15th Sep 17, 10:03 AM
    • 33,227 Posts
    • 17,175 Thanks
    Quentin
    • #8
    • 15th Sep 17, 10:03 AM
    • #8
    • 15th Sep 17, 10:03 AM
    Escalate your complaint at the hospital.

    But also follow the appeal process as set out in the newbies FAQ thread
    • Half_way
    • By Half_way 15th Sep 17, 10:14 AM
    • 3,830 Posts
    • 5,405 Thanks
    Half_way
    • #9
    • 15th Sep 17, 10:14 AM
    • #9
    • 15th Sep 17, 10:14 AM
    as I attempted to pay previously, what did you say to PALs? you need to post anything you want to say on here first. otherwise your either waste this time, shoot yourself in the foot, or both.
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • beamerguy
    • By beamerguy 15th Sep 17, 10:16 AM
    • 6,328 Posts
    • 8,139 Thanks
    beamerguy
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr
    Originally posted by RAFwife
    The trouble is that PALS don't have a clue about these
    financial terrorists

    Smart have been kicked out of many places including Asda
    and one of their staff was jailed for fraud.

    If PALS remotely think that Smart are a responsible car park
    operator they are living in the clouds

    Read up about the very unprofessional Smart Parking
    and insist that PALS look again at your complaint

    http://parking-prankster.blogspot.co.uk/search?q=smart+parking

    It is worth noting that PALS would not employ anyone
    with such a bad record as Smart have, so why are they
    employing Smart in the first place
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Coupon-mad
    • By Coupon-mad 16th Sep 17, 12:27 AM
    • 51,440 Posts
    • 65,043 Thanks
    Coupon-mad
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr
    Originally posted by RAFwife
    Don't do that until you've read the NEWBIES thread. Use the BPA template, as keeper (NOT driver).
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • RAFwife
    • By RAFwife 21st Sep 17, 11:09 AM
    • 8 Posts
    • 2 Thanks
    RAFwife
    Other half has used the template and sent it as advised to Smart Parking - awaiting response....
    Now at 14 days after the letter was issued, so could be £100 worse off if it doesn't work. Having visions of debt collectors on doorstep *stressed*!
    • Quentin
    • By Quentin 21st Sep 17, 11:12 AM
    • 33,227 Posts
    • 17,175 Thanks
    Quentin
    You won't get any doorstep visitors.


    Read here about ignoring debt collectors


    http://forums.moneysavingexpert.com/showthread.php?t=5035663


    The idea of appealing is to get a popla code - which you will
    • beamerguy
    • By beamerguy 21st Sep 17, 11:21 AM
    • 6,328 Posts
    • 8,139 Thanks
    beamerguy
    Having visions of debt collectors on doorstep *stressed*!
    Originally posted by RAFwife
    IMPOSSIBLE
    Can only happen if it goes to court, you lose and then
    do not pay ......... You are a long way off that
    As it's bad Smart, why would you think of losing

    Forget your visions, it's not going to happen
    The next ring on your doorbell is NOT going to be
    debt collectors
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Coupon-mad
    • By Coupon-mad 21st Sep 17, 12:05 PM
    • 51,440 Posts
    • 65,043 Thanks
    Coupon-mad
    Other half has used the template and sent it as advised to Smart Parking - awaiting response....
    Now at 14 days after the letter was issued, so could be £100 worse off if it doesn't work. Having visions of debt collectors on doorstep *stressed*!
    Originally posted by RAFwife
    Errrm...it's Smart Parking for the love of God! You will pay nothing, the 14 days is never relevant to a person who appeals, so stop stressing. The keeper is NOT liable so the keeper will win at POPLA as long as she doesn't tell them who was driving.

    It's that simple.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • RAFwife
    • By RAFwife 21st Sep 17, 12:27 PM
    • 8 Posts
    • 2 Thanks
    RAFwife
    Thanks Guys!
    • Coupon-mad
    • By Coupon-mad 21st Sep 17, 12:33 PM
    • 51,440 Posts
    • 65,043 Thanks
    Coupon-mad
    And girls (me)!
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • RAFwife
    • By RAFwife 21st Sep 17, 12:46 PM
    • 8 Posts
    • 2 Thanks
    RAFwife
    All Guys and Girls :-)
    • RAFwife
    • By RAFwife 10th Oct 17, 10:08 PM
    • 8 Posts
    • 2 Thanks
    RAFwife
    Heard nothing since appeal went in...how long does it take generally?
    • Redx
    • By Redx 10th Oct 17, 10:58 PM
    • 16,483 Posts
    • 20,637 Thanks
    Redx
    probably between 4 and 8 weeks
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
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