Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • shazkhan111
    • By shazkhan111 11th Sep 17, 7:03 PM
    • 573Posts
    • 34Thanks
    shazkhan111
    0 WOW
    Counterfeit note - £20 from Travelex
    • #1
    • 11th Sep 17, 7:03 PM
    0 WOW
    Counterfeit note - £20 from Travelex 11th Sep 17 at 7:03 PM
    Hello,

    I recently exchanged some dollars at Travelex and they gave me a counterfeit £20 note.

    It came to light when i paid the cash into my bank account and they would not accept it.

    What are my rights in this case?

    Thanks
Page 1
    • Alter ego
    • By Alter ego 11th Sep 17, 7:06 PM
    • 2,073 Posts
    • 1,985 Thanks
    Alter ego
    • #2
    • 11th Sep 17, 7:06 PM
    • #2
    • 11th Sep 17, 7:06 PM
    Can you prove the note came from them?
    Ignore me if you like, it's not the real me anyway.
    • shazkhan111
    • By shazkhan111 11th Sep 17, 7:33 PM
    • 573 Posts
    • 34 Thanks
    shazkhan111
    • #3
    • 11th Sep 17, 7:33 PM
    • #3
    • 11th Sep 17, 7:33 PM
    It genuinely did. I walked the money to my bank and they deposited £20 short of the exact amount into my account.

    Tough one to prove...and therein lies the challenge....
    • Aylesbury Duck
    • By Aylesbury Duck 11th Sep 17, 8:37 PM
    • 1,044 Posts
    • 1,266 Thanks
    Aylesbury Duck
    • #4
    • 11th Sep 17, 8:37 PM
    • #4
    • 11th Sep 17, 8:37 PM
    I would think in those circumstances, the onus is on you to check the notes when you receive them. I doubt you'll be able to do anything about it I'm afraid.
    • glentoran99
    • By glentoran99 11th Sep 17, 8:41 PM
    • 4,578 Posts
    • 3,579 Thanks
    glentoran99
    • #5
    • 11th Sep 17, 8:41 PM
    • #5
    • 11th Sep 17, 8:41 PM
    I would think in those circumstances, the onus is on you to check the notes when you receive them. I doubt you'll be able to do anything about it I'm afraid.
    Originally posted by Aylesbury Duck


    If travelex didn't know it was fake how would the customer be expected to?
    • theonlywayisup
    • By theonlywayisup 11th Sep 17, 8:45 PM
    • 10,887 Posts
    • 7,297 Thanks
    theonlywayisup
    • #6
    • 11th Sep 17, 8:45 PM
    • #6
    • 11th Sep 17, 8:45 PM
    If travelex didn't know it was fake how would the customer be expected to?
    Originally posted by glentoran99
    Travelex didn't need to know. If they managed to pass it off, it is down to the next one in line (the OP) to know.
    • Aylesbury Duck
    • By Aylesbury Duck 11th Sep 17, 8:48 PM
    • 1,044 Posts
    • 1,266 Thanks
    Aylesbury Duck
    • #7
    • 11th Sep 17, 8:48 PM
    • #7
    • 11th Sep 17, 8:48 PM
    Travelex didn't need to know. If they managed to pass it off, it is down to the next one in line (the OP) to know.
    Originally posted by theonlywayisup
    Exactly. It is an offence to knowingly spend a counterfeit note, so once a party has identified it as a fake, they should hand it in to the police with details of where they obtained it.

    If you try and spend a forged note, the retailer is obliged to retain it and send it to the police if they spot it to be a fake, but they're not obliged or allowed to accept it as payment for the goods.
    Last edited by Aylesbury Duck; 11-09-2017 at 8:50 PM.
    • PompeyPete
    • By PompeyPete 11th Sep 17, 9:30 PM
    • 4,533 Posts
    • 5,860 Thanks
    PompeyPete
    • #8
    • 11th Sep 17, 9:30 PM
    • #8
    • 11th Sep 17, 9:30 PM
    The wheels on the bus...

    Try and offload it to a Roma in Covent Garden.
    • antenna
    • By antenna 12th Sep 17, 7:06 AM
    • 1,616 Posts
    • 959 Thanks
    antenna
    • #9
    • 12th Sep 17, 7:06 AM
    • #9
    • 12th Sep 17, 7:06 AM
    The wheels on the bus...

    Try and offload it to a Roma in Covent Garden.
    Originally posted by PompeyPete
    They wont want it back!
    Political?....I dont do Political....well,not much!
    • JezR
    • By JezR 12th Sep 17, 11:40 AM
    • 1,503 Posts
    • 1,070 Thanks
    JezR
    At least they don't hang you for uttering a counterfeit these days ...

    However, check it very carefully as in some cases automatic rejection of a genuine note is possible if it has been washed or mistreated and some of the non-visible security features have been removed / damaged.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

268Posts Today

1,329Users online

Martin's Twitter
  • Shana tova umetuka - a sweet Jewish New Year to all celebrating. I won't be online the rest of t'week, as I take the time to be with family

  • Dear Steve. Please note doing a poll to ask people's opinion does not in itself imply an opinion! https://t.co/UGvWlMURxy

  • Luciana is on the advisory board of @mmhpi (we have MPs from most parties) https://t.co/n99NAxGAAQ

  • Follow Martin