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  • FIRST POST
    • charlies_mum
    • By charlies_mum 11th Sep 17, 6:14 PM
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    charlies_mum
    Royal Mail international tracked & signed
    • #1
    • 11th Sep 17, 6:14 PM
    Royal Mail international tracked & signed 11th Sep 17 at 6:14 PM
    I sent a parcel to France with Royal Mail tracked and signed on 1/9 and the buyer has contacted me saying it hasn't arrived. Checked and it arrived in France on 4/9 but nothing since then. The buyer says he will wait until Saturday but then wants a refund (£100)

    I have been on hold with Royal Mail for 10 minutes then on the dot of 6 got a message to say that the offices are closed

    royal Mail say they won't class an item as missing until after 20 working days so I assume I'll have to refund in full and then hope it arrives and that the buyer offers to repay if it does.
    You're only young once, but you can be immature forever
Page 1
    • ballisticbrian
    • By ballisticbrian 11th Sep 17, 8:25 PM
    • 3,081 Posts
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    ballisticbrian
    • #2
    • 11th Sep 17, 8:25 PM
    • #2
    • 11th Sep 17, 8:25 PM
    I would get them to open a case on Saturday and then that will give you 7 days hopefully to see it track to delivery.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • custardy
    • By custardy 12th Sep 17, 7:37 AM
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    custardy
    • #3
    • 12th Sep 17, 7:37 AM
    • #3
    • 12th Sep 17, 7:37 AM
    did you track it on the French site?
    • charlies_mum
    • By charlies_mum 12th Sep 17, 8:41 AM
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    charlies_mum
    • #4
    • 12th Sep 17, 8:41 AM
    • #4
    • 12th Sep 17, 8:41 AM
    did you track it on the French site?
    Originally posted by custardy
    No, the last info Royal Mail has that it arrived in ROISSY CTCI IMP RAP on 4/9 and is being processed for delivery

    How do I track it on the French Mail system please ?
    You're only young once, but you can be immature forever
    • custardy
    • By custardy 12th Sep 17, 9:26 AM
    • 32,388 Posts
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    custardy
    • #5
    • 12th Sep 17, 9:26 AM
    • #5
    • 12th Sep 17, 9:26 AM
    No, the last info Royal Mail has that it arrived in ROISSY CTCI IMP RAP on 4/9 and is being processed for delivery

    How do I track it on the French Mail system please ?
    Originally posted by charlies_mum
    https://www.laposte.fr/particulier

    big yellow box mid page (I use Chrome so auto translated for me)
    • mrcol1000
    • By mrcol1000 12th Sep 17, 11:50 AM
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    mrcol1000
    • #6
    • 12th Sep 17, 11:50 AM
    • #6
    • 12th Sep 17, 11:50 AM
    I had a similar problem for an item sent this way to Germany. Tracking on the German site showed it was actually at their local post office awaiting collection.
    • charlies_mum
    • By charlies_mum 12th Sep 17, 6:18 PM
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    charlies_mum
    • #7
    • 12th Sep 17, 6:18 PM
    • #7
    • 12th Sep 17, 6:18 PM
    Traced it to his local office and told him it was there. A short while later he confirmed receipt

    Thanks everyone for your help.
    You're only young once, but you can be immature forever
    • ailey
    • By ailey 12th Sep 17, 9:25 PM
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    ailey
    • #8
    • 12th Sep 17, 9:25 PM
    • #8
    • 12th Sep 17, 9:25 PM
    https://www.laposte.fr/particulier

    big yellow box mid page (I use Chrome so auto translated for me)
    Originally posted by custardy


    Thanks from me also, custardy, as I wasn't aware that we could track within other countries. Bookmarked and it might come in handy at some point.
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
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