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  • FIRST POST
    • consumer345exp
    • By consumer345exp 11th Sep 17, 5:57 PM
    • 5Posts
    • 0Thanks
    consumer345exp
    Horrible shop experience. Short-changed.
    • #1
    • 11th Sep 17, 5:57 PM
    Horrible shop experience. Short-changed. 11th Sep 17 at 5:57 PM
    Short changed by £5. Horrible experience.
    Hello, I went into a small stationary store, and there were two female members of staff at the two tills. I had purchased a few envelopes. The cost came to just over £3. Not all the items I purchased were price marked.

    As it was my turn, and as there was an elderly person in front of me who was waiting for her friend at the second till, I was served at a diagonal angle to the till. I gave the woman who was serving me a £10 note. I picked up the plastic bag with the items inside and I put out my hand (still diagonal to the till, so it was difficult to see how much the amount cost). As she was gave me my change (the coins were placed in a stack on top of each other), she was saying a few words to me about the weather outside, as the rain had just stopped. I didn't bother to count my change and she did not give me a receipt.
    I just closed my hand and went outside the door.

    I must have walked out about three meters (I had just about passed the end of the shop),
    when I looked again at the change in my hand and the amount didn't look right - the change was under £2. I quickly realised the cost of the items and the change she had given me added up to £5, so I immediately knew I had been short changed by £5. It must have been no more than five to eight seconds from when I walked out of the door, to when I went back inside. I immediately returned and told the member of staff who served me (who was alongside her colleague), that I was five pounds short. Immediately, both looked at me
    as if I was lying. I said if I had been given a receipt, it would have been a lot easier to realise what had happened straight way.

    (This may be irrelevant, but just to add, I have brown skin and was wearing a baseball cap at the time).
    Both of them looked at me as though I was lying. I didn't have to, but because of how they were looking at me, I emptied my trouser and coat pockets in front of them and placed everything I had on the counter to show them my bank card, some tissues, my keys, another £10, and the small change she had given to me. (The only loose change I had was what had been given to me by the member of staff). The small change and the cost of the items added up to £5.

    The tills in this shop are very old, but with a small digital display at the front. The woman who served me opened the top of the till and looked at the receipt roll, which had not been given to me (nor from what it looked like from the size of the roll, to the others customers).

    She looked at the cost of the items on the receipt roll and she agreed I had given her £10, but she
    was adament, at first, she had given me nearly £7 in change instead of just under £2, which is what I had - and was placed on the counter.
    I actually felt like both members of staff were looking at me as if I was lying.
    The were other customers in the store at the time, and the other member of staff (who didn't serve me ) spoke to me impolitely at first, saying the till would be checked at the end of the day and she would call me back after they had checked to see if the till balanced. She huffed at me and discourteously asked for my phone number in an unpleasant way. I knew from the way they were speaking to me and the way they looked at me, I wasn't going to get my money back at the end of the day, or the next.
    My mind almost went blank from how they were making me feel, and I gave them my mobile phone number and my name. After I gave my information, they started being being more polite, not I feel, because both genuinely felt that way, but because I had now given them my personal information and there were customers there.

    The member of staff (who didn't serve me) then wrote out a receipt for the cost of the goods purchased and gave it to me. No other figures were on there. I walked out from the store feeling pretty sick. In fact I became so nervous, I checked my pockets again, even though I hadn't put my change in there.

    I went back home and knew I had been shortchanged by £5. I have two mobile phones, one I rarely use because as it is a 'Pay as you Go,' and the other, a rolling contract - my newer phone. As soon as I got home, I checked to see if my older mobile phone was working (hoping they might call me to say a genuine mistake was made). I tried calling it using my home phone and found out it was inactive because I hadn't used it for six months. (At the time I felt uncomfortable giving them my home number and I couldn't think properly to give them my newer mobile number, as I was put on the spot - and I also had no mobile phone on me at the time).

    At home, I called up the mobile phone operator and asked them to reactive it, but they said they couldn't. So my day was getting worse. I then wrote down my name and my home number on a piece of paper and returned to the shop about half an hour later to see there was now a man serving at the till. I think he must have been the owner, and it was near the end of the day. The two female members of staff were no longer there. I gave him my home phone number and explained what happened, but from the look he gave me, and from what the other two members of staff must have said, he didn't believe me. Again, he said he would check to see if the till would balance at the end of the day and would call me. I do know the member of staff who served me must have been relatively new, as she asked the elder woman (who was very discourteous to me at first), how much the envelopes cost.
    The day passed and I still haven't received a phone call. I don't like giving out my personal information, especially when they had done this to me.
    It wasn't so much I had been short changed of £5, that I can live with. It's the fact that rather than asking for me to call them, the member of staff put me on the spot and quite impolitely asked me to give her my number - and as there were customers around, she knew by me not giving it, it could make me out to be a liar.

    If I go into a store and a cashier gives me too much change, I always go back in there and return it. I have never been treated like this, and I knew that whatever I said, I was never going to get my money back, yet I had to give her my personal information, in what felt like duress.

    I began to doubt myself because of how they were making me feel, but no matter how much I doubted, it didn't explain why I was five pound short. I guess I just wanted to type my experience because I feel sick from that happened... Has anybody had anything like this happen to them.

    Just to add, I never raised my voice, and talked politely to all three.
    Last edited by consumer345exp; 11-09-2017 at 6:45 PM.
Page 1
    • RichardD1970
    • By RichardD1970 11th Sep 17, 6:00 PM
    • 2,582 Posts
    • 3,775 Thanks
    RichardD1970
    • #2
    • 11th Sep 17, 6:00 PM
    • #2
    • 11th Sep 17, 6:00 PM
    The suspense is killing me!
    • JJ Egan
    • By JJ Egan 11th Sep 17, 6:46 PM
    • 9,609 Posts
    • 3,927 Thanks
    JJ Egan
    • #3
    • 11th Sep 17, 6:46 PM
    • #3
    • 11th Sep 17, 6:46 PM
    To much of a long winded ramble to be able to understand .
    • ~Beanie~
    • By ~Beanie~ 11th Sep 17, 6:47 PM
    • 2,901 Posts
    • 2,073 Thanks
    ~Beanie~
    • #4
    • 11th Sep 17, 6:47 PM
    • #4
    • 11th Sep 17, 6:47 PM
    TLDR - OP didn't check their change in a shop and 2 mins later found it to be £5 short. Shop agreed to check the till at the end of the day and call.

    It's your own fault for not checking your change before you left the shop. Most shops have a sign somewhere that says that you must check your change and mistakes will not be rectified after you have left the store. Otherwise every Tom, !!!! and Harry would return 2 mins later and claim they were owed £5.

    She asked for your phone number so that someone could call you once they had balanced the tills at the end of the day. How is this 'duress'? How else were they going to contact you?

    I think you are blowing this out of all proportion. You were short changed by a fiver which is partly your fault for not checking your change while you were still in the shop. Chalk it up to experience and move on.

    • consumer345exp
    • By consumer345exp 11th Sep 17, 6:52 PM
    • 5 Posts
    • 0 Thanks
    consumer345exp
    • #5
    • 11th Sep 17, 6:52 PM
    • #5
    • 11th Sep 17, 6:52 PM
    It felt like duress from their tone and how they were talking to me. I understand i should have checked the change before I left the store. But what am I supposed to say if I have been short changed. Am I supposed to say nothing. What if this was not a one off and the member of staff had been doing it to others. Isn't it better to say something, than nothing?
    • consumer345exp
    • By consumer345exp 11th Sep 17, 6:58 PM
    • 5 Posts
    • 0 Thanks
    consumer345exp
    • #6
    • 11th Sep 17, 6:58 PM
    • #6
    • 11th Sep 17, 6:58 PM
    'Beanie.'
    It was not 2 mins later! The tills are right next to the front of the window, and I returned in much less than 10 seconds!!

    JJ Egan, you say:
    "To much of a long winded ramble to be able to understand ."

    I am just telling you exactly how it happened. If the truth is a 'long winded ramble,' so be it.
    • ~Beanie~
    • By ~Beanie~ 11th Sep 17, 7:01 PM
    • 2,901 Posts
    • 2,073 Thanks
    ~Beanie~
    • #7
    • 11th Sep 17, 7:01 PM
    • #7
    • 11th Sep 17, 7:01 PM
    I am just telling you exactly how it happened. If the truth is a 'long winded ramble,' so be it.
    Originally posted by consumer345exp
    It IS a long winded ramble. All the stuff about the mobile phone/s and the contents of your pockets is completely irrelevant.

    And I wasn't suggesting that you shouldn't say anything, of course you should. Then leave your number so that they can contact you when they have checked the till at the end of the day.

    • consumer345exp
    • By consumer345exp 11th Sep 17, 7:04 PM
    • 5 Posts
    • 0 Thanks
    consumer345exp
    • #8
    • 11th Sep 17, 7:04 PM
    • #8
    • 11th Sep 17, 7:04 PM
    Reply.......
    Beanie.....
    Maybe one day when people don't believe you when it really counts, then maybe one day you will understand how I feel.

    Beanie, you also say:
    'the contents of your pockets is completely irrelevant.'
    Well it showed I had no other money in my pockets except a £10 note and the change from the purchase - change which was incorrect... Not unless you were thinking like them and think I was hiding the money somewhere else, which I know to be totally false. It's unfortunate how sometimes a victim is made to feel like they are responsible and made to feel like a bad person, even though something bad happened to them.
    Last edited by consumer345exp; 11-09-2017 at 7:34 PM.
    • theonlywayisup
    • By theonlywayisup 11th Sep 17, 7:34 PM
    • 10,892 Posts
    • 7,301 Thanks
    theonlywayisup
    • #9
    • 11th Sep 17, 7:34 PM
    • #9
    • 11th Sep 17, 7:34 PM
    You knew your angle to the till, the conversation of the other shoppers, the person in front was waiting for a friend, you hand was diagonal to the till...your "skin is brown and you were wearing a baseball cap" (is it relevant? I don't think so but you clearly do), the coins were stacked, the rain had stopped...

    You noted all of that. But you didn't note the change you were given?
    • elsien
    • By elsien 11th Sep 17, 7:46 PM
    • 15,062 Posts
    • 37,720 Thanks
    elsien
    Being short changed isn't particularly nice, but I do think you need to get a bit of proportion. You've joined the site and made the efforts to post a very long and not entirely relevant post for the sake of a fiver?
    TBH, I'm now half expecting the accusations of bullying to start imminently. People aren't being cruel, just slightly baffled at the scale of your reaction to the situation.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • consumer345exp
    • By consumer345exp 11th Sep 17, 7:48 PM
    • 5 Posts
    • 0 Thanks
    consumer345exp
    theonlywayisup, you say
    "it's about the level of detail you've supplied and the lack of when it mattered.." ???

    I said I didn't count the money at the till. What more detail can I give than that?

    You are posting questions of doubt, but nothing about the person who took the money from me. I can see what you think of me.
    • theonlywayisup
    • By theonlywayisup 11th Sep 17, 7:50 PM
    • 10,892 Posts
    • 7,301 Thanks
    theonlywayisup
    theonlywayisup, you say
    "it's about the level of detail you've supplied and the lack of when it mattered.." ???

    I said I didn't count the money at the till. What more detail can I give than that?

    You are posting questions of doubt, but nothing about the person who took the money from me. I can see what you think of me.
    Originally posted by consumer345exp
    I'm out.

    School should be back. Truant?
    • IAmWales
    • By IAmWales 11th Sep 17, 7:54 PM
    • 1,231 Posts
    • 2,603 Thanks
    IAmWales
    Do you have an anxiety disorder consumer? Your reaction to the issue is disproportionate, and the way you acted could have made you appear to not be genuine.

    You complain that the assistant asked for your phone number, that's what any shop worker would do in this situation. If you were uncomfortable you could have said you'll call them instead.

    It's disappointing that you're down £5, but unless they find a discrepancy in their takings there is unfortunately nothing you can do about it.
    • steampowered
    • By steampowered 11th Sep 17, 8:31 PM
    • 1,688 Posts
    • 1,614 Thanks
    steampowered
    It is unfortunate.

    But you did walk away from the till with £2 in your hand rather than £7. You should check your change before leaving the till.

    When I was working tills as a teenager, I remember the opposite experience. A customer claimed they gave me £20; I entered £10 on the till. I was pretty sure the customer had gave me £10. I assumed the customer was lying so I probably wasn't polite.

    The till was cashed and it turned out I was actually mistaken - so apologised to the customer profusely. This kind of thing does happen.

    It might be better to forget about the £5 and chalk this one up to experience.
    • stuartJo1989
    • By stuartJo1989 11th Sep 17, 8:54 PM
    • 83 Posts
    • 76 Thanks
    stuartJo1989
    Wouldn't be surprised if that paid for a round of drinks for the two girls!

    The bottom line is that you should have immediately brought up the issue, when the money was clearly still in your hand. Sadly, if your money makes its way into your pocket/you walk out the shop then it turns into a 'your word against theirs' situation!

    Sorry pal, but it has all happened to us at some point in our lives. Just write it off and move on. And be more careful with your change next time.

    If, however, you still want to pursue this then I would recommend either:

    1. Write to their head office, naming people if you can, and really go to town on them. If you do it POLITELY and CONCISELY (no rambling like your post here and no name calling or angriness) then they *might* give you a goodwill voucher or something like that. They may also launch an investigation, but I doubt there will be any evidence to implicate anyone.

    2. Take them to small claims court armed with your evidence (I would 1000% NOT recommend this, but its about the only other legal recourse you have IF they entertain it!)
    • Silvertabby
    • By Silvertabby 11th Sep 17, 9:25 PM
    • 1,518 Posts
    • 1,812 Thanks
    Silvertabby
    Cashiers do make mistakes, but not all deal with it politely.

    Some time ago I bought a few little things from a supermarket and didn't check my change straight away. Like the OP, I noticed the error before I left the shop and returned to the cashier. Before I had the chance to say why my change was wrong, she started on a right rant, shouting that 'errors can't be rectified after the customer has left the till'.

    Ok, I said, if you don't want the extra £5 you have given me, I'll put it in this charity box. The look on her face when I put the fiver into the collection box was worth far more than £5!
    • zx81
    • By zx81 12th Sep 17, 6:25 AM
    • 13,187 Posts
    • 13,501 Thanks
    zx81
    Or weren't baseball fans...
    • photome
    • By photome 12th Sep 17, 7:00 AM
    • 12,678 Posts
    • 8,160 Thanks
    photome
    theonlywayisup, you say
    "it's about the level of detail you've supplied and the lack of when it mattered.." ???

    I said I didn't count the money at the till. What more detail can I give than that?

    You are posting questions of doubt, but nothing about the person who took the money from me. I can see what you think of me.
    Originally posted by consumer345exp
    I suspect most people believe you BUT even it was only 10 seconds and you emptied everything that still doesnt mean you didnt get your fiver.

    just saying.

    what you should have done as you now realise is check your change at the till.

    yes it is a long ramble with too much detail

    what is your next step, i think from your Op they couldnt call you as you left the wrong number
    • Laz123
    • By Laz123 12th Sep 17, 9:12 AM
    • 1,470 Posts
    • 902 Thanks
    Laz123
    I've informed the FBI for you.
    There's no present. There's only the immediate future and the recent past.
    George Carlin
    • SouthUKMan
    • By SouthUKMan 12th Sep 17, 9:20 AM
    • 281 Posts
    • 220 Thanks
    SouthUKMan
    Some of you are awful. Yes the op posted a long post...but it's not exactly a crime to do so.

    How about some practical advice such as...

    1) Have you established the name of the shop manager / owner and made contact with them? If not, find out their name and write them a very concise account of what happened - date and time you were in the shop, the amount of money you handed over, the amount of change you received, and the fact you want the issue resolved to your satisfaction. Leave out all the rest out of the detail you posted above - with all respect, that wont get you anywhere and will only detract from the key point of your complaint. Send you letter by recorded delivery and keep a copy of your receipt.

    2) Does the shop have CCTV cameras covering the tills? Again, find out who the manager is and politely outline the nature of your complaint and state that you "genuinely believe that I was short changed by £5 and as such it is reasonable to ask to review the CCTV footage."

    3) Is the store a member of a local trade group or body such as a Chambers of Commerce? If so you could approach them for advice and maybe they could have a quiet word.

    4) I assume by your description of 'small stationery store' that it is an independent shop - but if it isn't there is likely to be a regional manager or head office you could approach with your complaint. I understand there is a principle at stake here - and it is not so much about the £5 - so you are likely to find that a good business will offer you a goodwill gesture.

    Hope that helps
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