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  • FIRST POST
    • redditrabbit
    • By redditrabbit 11th Sep 17, 3:04 PM
    • 23Posts
    • 1Thanks
    redditrabbit
    RBS PBA Complaint
    • #1
    • 11th Sep 17, 3:04 PM
    RBS PBA Complaint 11th Sep 17 at 3:04 PM
    Does anyone who has ever made a PBA complaint to RBS have any idea how long they take?

    Cheers
Page 1
    • jonesMUFCforever
    • By jonesMUFCforever 11th Sep 17, 6:02 PM
    • 23,985 Posts
    • 11,297 Thanks
    jonesMUFCforever
    • #2
    • 11th Sep 17, 6:02 PM
    • #2
    • 11th Sep 17, 6:02 PM
    What is PBA?
    What goes around - comes around
    give lots and you will always receive lots
    • YorkshireBoy
    • By YorkshireBoy 11th Sep 17, 6:06 PM
    • 29,399 Posts
    • 17,184 Thanks
    YorkshireBoy
    • #3
    • 11th Sep 17, 6:06 PM
    • #3
    • 11th Sep 17, 6:06 PM
    What is PBA?
    Originally posted by jonesMUFCforever
    Packaged Bank Account?


    Isn't it 8 weeks to resolution or deadlock letter, as with all complaints?
    • redditrabbit
    • By redditrabbit 11th Sep 17, 6:32 PM
    • 23 Posts
    • 1 Thanks
    redditrabbit
    • #4
    • 11th Sep 17, 6:32 PM
    • #4
    • 11th Sep 17, 6:32 PM
    Packaged Bank Account?


    Isn't it 8 weeks to resolution or deadlock letter, as with all complaints?
    Originally posted by YorkshireBoy
    I know how long they have, I asked how long they took, in people's experiences
    • PeacefulWaters
    • By PeacefulWaters 11th Sep 17, 10:28 PM
    • 6,854 Posts
    • 8,441 Thanks
    PeacefulWaters
    • #5
    • 11th Sep 17, 10:28 PM
    • #5
    • 11th Sep 17, 10:28 PM
    I know how long they have, I asked how long they took, in people's experiences
    Originally posted by redditrabbit
    It depends.
    • redditrabbit
    • By redditrabbit 12th Sep 17, 7:29 AM
    • 23 Posts
    • 1 Thanks
    redditrabbit
    • #6
    • 12th Sep 17, 7:29 AM
    • #6
    • 12th Sep 17, 7:29 AM
    It depends.
    Originally posted by PeacefulWaters
    On........?
    • eskbanker
    • By eskbanker 12th Sep 17, 12:04 PM
    • 5,466 Posts
    • 5,270 Thanks
    eskbanker
    • #7
    • 12th Sep 17, 12:04 PM
    • #7
    • 12th Sep 17, 12:04 PM
    It depends.
    Originally posted by PeacefulWaters
    On........?
    Originally posted by redditrabbit
    Strength/validity of case, quantity and quality of supporting documentation, time since alleged misselling, workload within bank team, clarity of complaint, amount of investigation of allegations needed, validation of (lack of) use of benefits, etc, etc - I could be wrong but doubt if the bank involved is as significant a factor as some or all of the above.

    Anecdotally, from various previous threads on here (not specifically RBS ones), some claims are resolved practically instantly whereas others drag on for months, so if you're seeking some sort of meaningful average on a per-bank basis then I doubt you'll find it!
    • PeacefulWaters
    • By PeacefulWaters 12th Sep 17, 1:43 PM
    • 6,854 Posts
    • 8,441 Thanks
    PeacefulWaters
    • #8
    • 12th Sep 17, 1:43 PM
    • #8
    • 12th Sep 17, 1:43 PM
    On........?
    Originally posted by redditrabbit
    How rude you are when you submit your complaint.
    • redditrabbit
    • By redditrabbit 12th Sep 17, 2:08 PM
    • 23 Posts
    • 1 Thanks
    redditrabbit
    • #9
    • 12th Sep 17, 2:08 PM
    • #9
    • 12th Sep 17, 2:08 PM
    How rude you are when you submit your complaint.
    Originally posted by PeacefulWaters
    Having used the Resolver email template, not very.

    However you appear to be a dab hand on this subject, so I will leave it to you to make the judgement.
    • bigadaj
    • By bigadaj 12th Sep 17, 9:24 PM
    • 9,989 Posts
    • 6,388 Thanks
    bigadaj
    Having used the Resolver email template, not very.

    However you appear to be a dab hand on this subject, so I will leave it to you to make the judgement.
    Originally posted by redditrabbit
    I think he already has.
    • redditrabbit
    • By redditrabbit 12th Sep 17, 10:20 PM
    • 23 Posts
    • 1 Thanks
    redditrabbit
    I think he already has.
    Originally posted by bigadaj
    Oh, that's unlike him.
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