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    • Wee Bargain Hunter
    • By Wee Bargain Hunter 10th Sep 17, 7:11 PM
    • 956Posts
    • 1,409Thanks
    Wee Bargain Hunter
    Laptop won't connect, lost ip address
    • #1
    • 10th Sep 17, 7:11 PM
    Laptop won't connect, lost ip address 10th Sep 17 at 7:11 PM
    My laptop won't connect to the internet via our home wifi but phones and tablets can still connect. I've narrowed down the problem to my laptop somehow losing its ip address. I'm not sure what I'm doing but I've opened a command prompt window to try a few suggestions here:
    https://support.microsoft.com/en-gb/help/10741/windows-10-fix-network-connection-issues
    but they are not working like they should.

    Is there anything else I could try first? I'm not sure if there has been any recent windows updates that might have caused this problem. Thanks
Page 1
    • forgotmyname
    • By forgotmyname 10th Sep 17, 7:40 PM
    • 25,679 Posts
    • 10,205 Thanks
    forgotmyname
    • #2
    • 10th Sep 17, 7:40 PM
    • #2
    • 10th Sep 17, 7:40 PM
    Turn off the other device that stole the IP.

    Turn off all devices and reset the router and make sure the laptop is the first to connect.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

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    • esuhl
    • By esuhl 10th Sep 17, 10:22 PM
    • 7,529 Posts
    • 5,322 Thanks
    esuhl
    • #3
    • 10th Sep 17, 10:22 PM
    • #3
    • 10th Sep 17, 10:22 PM
    ^^ Give that a go.

    I've very occasionally had problems where (for unknown reasons) a device repeatedly fails to get an IP address via the router's DHCP even though all the settings are correct.

    So if you repeatedly have problems, try reserving a fixed IP address for the laptop in the router's settings.
    • Frozen_up_north
    • By Frozen_up_north 11th Sep 17, 9:01 AM
    • 1,151 Posts
    • 524 Thanks
    Frozen_up_north
    • #4
    • 11th Sep 17, 9:01 AM
    • #4
    • 11th Sep 17, 9:01 AM
    A friend lost WiFi connectivity on her Acer laptop a couple of weeks ago, fairly new laptop with Windows 10. It was a recent Microsoft Windows update that fouled up the WiFi/Bluetooth adapter. You might look at that as a source of the problem.
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