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  • FIRST POST
    • Dawnc
    • By Dawnc 10th Sep 17, 1:31 PM
    • 4Posts
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    Dawnc
    Sky broadband deal not honoured need help please
    • #1
    • 10th Sep 17, 1:31 PM
    Sky broadband deal not honoured need help please 10th Sep 17 at 1:31 PM
    Hi, please could someone point me in the right direction. I used a link on MSE to get sky talk talk and broadband for £134 for the year. Just had my first bill through and sky are charging me full line rental. Messaged them and they say that I have to sort it out through MSE. I can't find anywhere I can get advice from MSE on this. I don't know how I can resolve this as I didn't take screen shots / print out the details as I was ordering so it's just my word against theirs just now. Any advice appreciated or links to speak to MSE staff thanks x
Page 1
    • mije1983
    • By mije1983 10th Sep 17, 6:06 PM
    • 2,582 Posts
    • 18,381 Thanks
    mije1983
    • #2
    • 10th Sep 17, 6:06 PM
    • #2
    • 10th Sep 17, 6:06 PM
    Have you had any Sky TV, BB etc in the last year?

    I can't find a deal for £134 anywhere. Was it definitely through MSE? There are a few deals that finished, but I can't see one at £134.

    This is from the cheap BB deals page:

    Problems getting this deal? We have an email address exclusively for MSE users: customerquestions@sky.uk. If you experience difficulties after emailing Sky, let us know at voucherhelp@moneysavingexpert.com and we'll push Sky to sort it.

    • newbie1980
    • By newbie1980 10th Sep 17, 6:11 PM
    • 1,812 Posts
    • 22,421 Thanks
    newbie1980
    • #3
    • 10th Sep 17, 6:11 PM
    • #3
    • 10th Sep 17, 6:11 PM
    any deal always says you need to pay full line rental.
    How do you think they can offer talk talk and bb so low
    • teddysmum
    • By teddysmum 10th Sep 17, 7:11 PM
    • 8,522 Posts
    • 5,050 Thanks
    teddysmum
    • #4
    • 10th Sep 17, 7:11 PM
    • #4
    • 10th Sep 17, 7:11 PM
    In case anyone isn't clear Sky Talk (TalkTalk is another company)is not a free calls package but refers to pay-as-you-go for calls.


    Also,if the £134/pa ( ie about £11 per month) is calculated by deducting some kind of cashback or credit, then Sky will charge full price and you use the cashback to pay with or if a Sky credit the full price comes out of your account which starts with the credited amount instead of zero.
    • Dawnc
    • By Dawnc 10th Sep 17, 7:40 PM
    • 4 Posts
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    Dawnc
    • #5
    • 10th Sep 17, 7:40 PM
    • #5
    • 10th Sep 17, 7:40 PM
    Thank you. Yes it was MSE I got the link through one of the emails, I've still got the email link but now it's expired it just takes me to current sky deals. I did think it was an amazing deal probably too good to be true but now sky won't even answer simple questions about my package they keep saying I have to get any info through MSE feel like pulling my hair out 😩
    • Dawnc
    • By Dawnc 10th Sep 17, 7:44 PM
    • 4 Posts
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    Dawnc
    • #6
    • 10th Sep 17, 7:44 PM
    • #6
    • 10th Sep 17, 7:44 PM
    It didn't require full payment in advance I have had offers that required this before but this wasn't one of them. I get it is an amazing deal this is why I went for it
    • Dawnc
    • By Dawnc 10th Sep 17, 7:56 PM
    • 4 Posts
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    Dawnc
    • #7
    • 10th Sep 17, 7:56 PM
    • #7
    • 10th Sep 17, 7:56 PM
    This is why I went for it over a deal offered by EE. It was similar terms of contract however sky was offering the discount instantly whereas EE was a cash back offer after 3 months x
    • mije1983
    • By mije1983 10th Sep 17, 9:02 PM
    • 2,582 Posts
    • 18,381 Thanks
    mije1983
    • #8
    • 10th Sep 17, 9:02 PM
    • #8
    • 10th Sep 17, 9:02 PM
    You haven't answered an important question. Have you had any Sky services at all in the last 12 months? That usually makes you unable to take advantage of these deals.

    If not, then use the email address I posted in #2.

    • T_K_
    • By T_K_ 20th Sep 17, 9:48 PM
    • 1 Posts
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    T_K_
    • #9
    • 20th Sep 17, 9:48 PM
    same issue with MSE Sky BB only deal in March 2017
    • #9
    • 20th Sep 17, 9:48 PM
    Just wanted to add that I have just been billed full price for BB because Sky say I don't have tv with them and that it was for tv customers eventhough it was a BB only deal specially blagged by MSE. First 2 months had the discount and had many BB connection issues which were recently resolved.

    When I questioned Sky's current deal of £15/mth for 12 months the Sky support person said (via sms txt messaging) that it also needs to with tv package. So does that mean this is false advertising and simply tricking people into signing up to a bogus offer?
    • IAmWales
    • By IAmWales 20th Sep 17, 10:19 PM
    • 1,671 Posts
    • 3,448 Thanks
    IAmWales
    You've been told to contact MSE, the email address is in post #2.
    • Lorian
    • By Lorian 20th Sep 17, 11:28 PM
    • 4,115 Posts
    • 2,248 Thanks
    Lorian
    I have a new contract on the £15 a month deal without TV
    • Colin_Maybe
    • By Colin_Maybe 21st Sep 17, 8:49 AM
    • 1,303 Posts
    • 565 Thanks
    Colin_Maybe
    ...
    When I questioned Sky's current deal of £15/mth for 12 months the Sky support person said (via sms txt messaging) that it also needs to with tv package. So does that mean this is false advertising and simply tricking people into signing up to a bogus offer?
    Originally posted by T_K_
    It's not false advertising as that's not what they do advertise, that's just an agent who gave you the wrong information.

    They currently offer Fibre (limited) for £20 and Fibre Max for £30 to TV customers only (£25 & £38.99 otherwise). The £15 ADSL deal is for new Sky BB/Talk/LR customers with no requirement for the TV package mentioned in the T&C's:

    http://www.sky.com/shop/broadband-talk/


    There is a slightly odd bit in there which I'm putting down to a typo which mentions both 12 & 18 months:

    Sky Broadband Unlimited £15 a month for 12 months: Available to new Sky broadband, talk and line rental customers taking new 12 month minimum subscription for Sky Broadband Unlimited, Sky Talk and Sky Line Rental. Standard prices apply after 18 months. After 12 months, standard price applies for Sky Broadband Unlimited. 12 month min & further terms apply.
    Last edited by Colin_Maybe; 21-09-2017 at 9:22 AM.
    • teddysmum
    • By teddysmum 22nd Sep 17, 7:48 PM
    • 8,522 Posts
    • 5,050 Thanks
    teddysmum

    When I questioned Sky's current deal of £15/mth for 12 months the Sky support person said (via sms txt messaging) that it also needs to with tv package. So does that mean this is false advertising and simply tricking people into signing up to a bogus offer?
    Originally posted by T_K_

    This is not correct.

    I was considering moving back soon, from PlusNet and noticed the £15 deal, thinking that for existing customers would be worse , but clicked the button for 'existing customers', anyway.

    This meant that I had to log in ,but ,to my surprise, the offer was the same.
    • filthiestfish
    • By filthiestfish 9th Oct 17, 10:03 PM
    • 13 Posts
    • 0 Thanks
    filthiestfish
    Broadband activation fee
    I moved to Sky on the first week of September on their broadband and line rental for £15 a month deal.

    When I received the first bill, there was a broadband activation fee of £10, which I do not recall being advertised in the joining ad.

    I remember MSE featuring the offer and not seeing any mention of a broadband activation fee.
    I do remember it mentioning that there would be a router delivery charge of £9.95, as well asn an upfront payment of £5 which would then be credited back into the account on the first bill.

    Does anyone recall the Sky advert? Is anyone able to send me a copy of it, or direct me to where I can find it?
    • Colin_Maybe
    • By Colin_Maybe 10th Oct 17, 9:02 AM
    • 1,303 Posts
    • 565 Thanks
    Colin_Maybe
    I moved to Sky on the first week of September on their broadband and line rental for £15 a month deal.

    When I received the first bill, there was a broadband activation fee of £10, which I do not recall being advertised in the joining ad.

    I remember MSE featuring the offer and not seeing any mention of a broadband activation fee.
    I do remember it mentioning that there would be a router delivery charge of £9.95, as well asn an upfront payment of £5 which would then be credited back into the account on the first bill.

    Does anyone recall the Sky advert? Is anyone able to send me a copy of it, or direct me to where I can find it?
    Originally posted by filthiestfish
    Here you go:

    https://web.archive.org/web/20170902184512/http://www.moneysavingexpert.com/phones/cheap-broadband#skybb
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