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  • FIRST POST
    • Dawnc
    • By Dawnc 10th Sep 17, 1:31 PM
    • 4Posts
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    Dawnc
    Sky broadband deal not honoured need help please
    • #1
    • 10th Sep 17, 1:31 PM
    Sky broadband deal not honoured need help please 10th Sep 17 at 1:31 PM
    Hi, please could someone point me in the right direction. I used a link on MSE to get sky talk talk and broadband for £134 for the year. Just had my first bill through and sky are charging me full line rental. Messaged them and they say that I have to sort it out through MSE. I can't find anywhere I can get advice from MSE on this. I don't know how I can resolve this as I didn't take screen shots / print out the details as I was ordering so it's just my word against theirs just now. Any advice appreciated or links to speak to MSE staff thanks x
Page 1
    • mije1983
    • By mije1983 10th Sep 17, 6:06 PM
    • 2,550 Posts
    • 18,327 Thanks
    mije1983
    • #2
    • 10th Sep 17, 6:06 PM
    • #2
    • 10th Sep 17, 6:06 PM
    Have you had any Sky TV, BB etc in the last year?

    I can't find a deal for £134 anywhere. Was it definitely through MSE? There are a few deals that finished, but I can't see one at £134.

    This is from the cheap BB deals page:

    Problems getting this deal? We have an email address exclusively for MSE users: customerquestions@sky.uk. If you experience difficulties after emailing Sky, let us know at voucherhelp@moneysavingexpert.com and we'll push Sky to sort it.

    • newbie1980
    • By newbie1980 10th Sep 17, 6:11 PM
    • 1,810 Posts
    • 22,420 Thanks
    newbie1980
    • #3
    • 10th Sep 17, 6:11 PM
    • #3
    • 10th Sep 17, 6:11 PM
    any deal always says you need to pay full line rental.
    How do you think they can offer talk talk and bb so low
    • teddysmum
    • By teddysmum 10th Sep 17, 7:11 PM
    • 8,205 Posts
    • 4,890 Thanks
    teddysmum
    • #4
    • 10th Sep 17, 7:11 PM
    • #4
    • 10th Sep 17, 7:11 PM
    In case anyone isn't clear Sky Talk (TalkTalk is another company)is not a free calls package but refers to pay-as-you-go for calls.


    Also,if the £134/pa ( ie about £11 per month) is calculated by deducting some kind of cashback or credit, then Sky will charge full price and you use the cashback to pay with or if a Sky credit the full price comes out of your account which starts with the credited amount instead of zero.
    • Dawnc
    • By Dawnc 10th Sep 17, 7:40 PM
    • 4 Posts
    • 0 Thanks
    Dawnc
    • #5
    • 10th Sep 17, 7:40 PM
    • #5
    • 10th Sep 17, 7:40 PM
    Thank you. Yes it was MSE I got the link through one of the emails, I've still got the email link but now it's expired it just takes me to current sky deals. I did think it was an amazing deal probably too good to be true but now sky won't even answer simple questions about my package they keep saying I have to get any info through MSE feel like pulling my hair out 😩
    • Dawnc
    • By Dawnc 10th Sep 17, 7:44 PM
    • 4 Posts
    • 0 Thanks
    Dawnc
    • #6
    • 10th Sep 17, 7:44 PM
    • #6
    • 10th Sep 17, 7:44 PM
    It didn't require full payment in advance I have had offers that required this before but this wasn't one of them. I get it is an amazing deal this is why I went for it
    • Dawnc
    • By Dawnc 10th Sep 17, 7:56 PM
    • 4 Posts
    • 0 Thanks
    Dawnc
    • #7
    • 10th Sep 17, 7:56 PM
    • #7
    • 10th Sep 17, 7:56 PM
    This is why I went for it over a deal offered by EE. It was similar terms of contract however sky was offering the discount instantly whereas EE was a cash back offer after 3 months x
    • mije1983
    • By mije1983 10th Sep 17, 9:02 PM
    • 2,550 Posts
    • 18,327 Thanks
    mije1983
    • #8
    • 10th Sep 17, 9:02 PM
    • #8
    • 10th Sep 17, 9:02 PM
    You haven't answered an important question. Have you had any Sky services at all in the last 12 months? That usually makes you unable to take advantage of these deals.

    If not, then use the email address I posted in #2.

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