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  • FIRST POST
    • littlerock
    • By littlerock 10th Sep 17, 10:07 AM
    • 1,194Posts
    • 180Thanks
    littlerock
    Virgin Media Hub 3.0 - how to configure
    • #1
    • 10th Sep 17, 10:07 AM
    Virgin Media Hub 3.0 - how to configure 10th Sep 17 at 10:07 AM
    Virgin Media recently sent me a VM Hub 3.0 to replace our existing VM Superhub. There are set up instructions in the accompanying user guide but it seems to assume that I will be accessing it via wifi.

    Our home network consists of a home office with 3 desktop pcs, all directly cabled into the existing VM Superhub via ethernet cable and several mobile devices - laptops, tablets etc, which we connect via wifi. We are running Wndows 7 Pro. We do want to keep our current direct ethernet access for our desktop pcs but I cannot find any reference in the VM user guide to plugging these into the VM Hub 3.0, although there are ports available on the back of the box.

    Anyone else running VM 3.0. with directly cabled up pcs into it?

    (This is a large rambling old house and there are problems with wifi access throughout so we also use repeaters around the house for the wifi. Even then there are problems - it is not possible to have an electricity smart meter at present for example as there is no wifi signal at the back of the house or in the cellar.

    Just to add VM sent me the VM 3.0 box because we have been having wifi problems lately, signal keeps dropping. I have noticed that a new potential network connection has appeared in the list on my laptop - a TP repeater. This is nothing to do with me but there is a large old house just opposite, which has just been extensively renovated including new cabling and I assume new internet access (the previous occupant was 90 and did not have any IT access) .

    Is it possible the TP link I can now see on my possible wifi connections, is their repeater and it is interfering with our signal? Our VM superhub is in the front of the upstairs front bedroom which we use as a home office. This is only a short distance from the house oppposite, they are town houses with no front gardens to speak of?)
    Last edited by littlerock; 10-09-2017 at 10:29 AM.
Page 1
    • Tarambor
    • By Tarambor 10th Sep 17, 10:19 AM
    • 1,546 Posts
    • 1,062 Thanks
    Tarambor
    • #2
    • 10th Sep 17, 10:19 AM
    • #2
    • 10th Sep 17, 10:19 AM
    Just plug the cables into it. Everything should work as it did before. At worst it uses a different subnet than your original one and something set with a static IP address may not be accessible or able to see the internet.

    However if everything is set to use DHCP, where the router assigns the device its IP address, everything should be hunky dory.
    • bengalknights
    • By bengalknights 10th Sep 17, 2:23 PM
    • 4,158 Posts
    • 1,518 Thanks
    bengalknights
    • #3
    • 10th Sep 17, 2:23 PM
    • #3
    • 10th Sep 17, 2:23 PM
    You just simply plug in and off you go
    • littlerock
    • By littlerock 10th Sep 17, 5:00 PM
    • 1,194 Posts
    • 180 Thanks
    littlerock
    • #4
    • 10th Sep 17, 5:00 PM
    • #4
    • 10th Sep 17, 5:00 PM
    can i ask if you are actually running ethernet connections yourselves off a VM 3.0? Only because the VM user guide only referred to wireless access, I logged into my account on the VM Commmunity forum to see if anyone else was using it for their ethernet connections. There were lots of posts from users who said their ethernet connections worked on Superhub 2 but would not work when they installed them onto a VM Hub 3.0 (- see below).

    So before trying it out, I thought I would check out here if anyone has actually successfully connected their pc to a VM hub 3.0 using ethernet cables without any issues. I know it should work in theory, I just want the reassurance of hearing from someone who has actually done it, that it works in practice.

    Ethernet problems with VM Hub 3.0
    some quotes from the VM Community Forum

    e.g.

    D---: A few days ago I signed up to Virginmedia for broadband and got the new superhub 3.0. I've had the engineer round to set it up and it's now up and running, with wireless connections being fine, however direct connection via ethernet simply isn't working and my computer does not have a wireless adapter. I've checked 3 different ethernet cables, including the one that comes with my hub, checked all 4 ports, made sure my drivers were up to date and done various resets both soft and hard. Any advice would be greatly appreciated.

    J---: Until recently I had two desktop computers and a 16 port Netgear Switch plugged into the back of my Virgin hub. Everything was working perfectly. Today I got upgraded to a Superhub 3, so I plugged all three components into the back: The two computers are working fine as is the wireless but, in common with everyone else, my Ethernet network is not working.

    and many more
    Last edited by littlerock; 10-09-2017 at 5:49 PM.
    • RumRat
    • By RumRat 10th Sep 17, 7:41 PM
    • 2,551 Posts
    • 1,392 Thanks
    RumRat
    • #5
    • 10th Sep 17, 7:41 PM
    • #5
    • 10th Sep 17, 7:41 PM
    I have a VM 3 hub and you just plug your ethernet cables into it as you did with the old one.....There is no difference in the way it actually works to your old one. I have three connections into mine.

    Not sure why you are checking everywhere before actually trying it
    yourself....You aren't going to break anything....

    You are lucky you can only see one other WiFi network....I can see six. If you think it may be interfering, you can always change channels on your router. Or, your laptops/tablets may be able to choose between 2.4Ghz and 5.0Ghz wifi if they have the capability for dual band connectivity.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • chrisw
    • By chrisw 10th Sep 17, 9:03 PM
    • 1,620 Posts
    • 884 Thanks
    chrisw
    • #6
    • 10th Sep 17, 9:03 PM
    • #6
    • 10th Sep 17, 9:03 PM
    Yes, my pc is connected via ethernet. No problems at all.
    • esuhl
    • By esuhl 10th Sep 17, 10:07 PM
    • 7,720 Posts
    • 5,507 Thanks
    esuhl
    • #7
    • 10th Sep 17, 10:07 PM
    • #7
    • 10th Sep 17, 10:07 PM
    When radio came along, Einstein was supposedly asked to explain how it worked to a society familiar with cable telegraph:

    You see, wire telegraph is a kind of a very, very long cat. You pull his tail in New York and his head is meowing in Los Angeles.

    Do you understand this?

    And radio operates exactly the same way: you send signals here, they receive them there. The only difference is that there is no cat.
    by Einstein
    It's similar with computer networks:

    Ethernet works the same as wifi... except that you don't need to browse for networks (because there is just the one network you're physically connected to) and you don't need to log in with an SSID/password, or worry about encryption methods, channels, etc.

    If your router's wi-fi is working, then it should be a given that Ethernet works... unless there is something seriously wrong with your cat the router.

    (If there was, I'd be checking to see if a firmware update for the router would fix the issue.)
    • littlerock
    • By littlerock 11th Sep 17, 6:56 AM
    • 1,194 Posts
    • 180 Thanks
    littlerock
    • #8
    • 11th Sep 17, 6:56 AM
    • #8
    • 11th Sep 17, 6:56 AM
    thanks for all that. I will give it a go. (I can see quite a few other networks on the list but they are BT ones I knew about. The TP one is the top of the list and only appeared recently, since the new owners moved in opposite. My laptop has not left home for months as I travel with my tablet mostly. Our WiFi signal keeps dropping since they moved in and coincides with TP link has appearing in the list.)
    • olbas_oil
    • By olbas_oil 11th Sep 17, 8:54 AM
    • 170 Posts
    • 83 Thanks
    olbas_oil
    • #9
    • 11th Sep 17, 8:54 AM
    • #9
    • 11th Sep 17, 8:54 AM
    Just before you do... it would be worth running through the configuration of the old router and noting down what is connected, and on what ip, as well as any other changes you have made. Your external ip will change (as virgin re-connect you, and also any internal ip's for your own devices.
    I had some issues with the Hub 3, but that was largely because I had done some configuration that I has subsequently forgotten about:
    • Reserved some IP's
      done a port forward
      Added some shortcuts with ip hardcoded
      Used an external service that was tied down to my ip
      Changed the password on my Wi-Fi, and forgotten it!
    You will also notice that anything that depends on 2 factor authentication will need re-validating. Your bank/email may say 'You have not logged on from here before, please go through extra security'.
    • datostar
    • By datostar 11th Sep 17, 6:38 PM
    • 1,012 Posts
    • 609 Thanks
    datostar
    I have a Virgin Hub 3 with an iMac, Virgin V6 TV Box, Apple TV and Seagate NAS Drive all connected via ethernet. Everything just plugged and and started working. Nothing to configure.
    You may have a faulty hub. I'd contact Virgin about it.
    • littlerock
    • By littlerock 12th Sep 17, 5:54 PM
    • 1,194 Posts
    • 180 Thanks
    littlerock
    Thanks for the advice everyone will let you know how I get on.
    • poppellerant
    • By poppellerant 13th Sep 17, 11:42 AM
    • 1,003 Posts
    • 520 Thanks
    poppellerant
    Are you sure you want the SuperHub 3.0?

    Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause - Virgin Media Community

    Virgin Media broadband latency headaches still not fixed six months on - The Register

    Low Bandwidth DoS Attack Can Hammer Virgin Media SuperHub 3 - ISPreview

    Virgin Media Prep Firmware Fix for SuperHub 3 Latency and Packet Loss - ISPreview
    Last edited by poppellerant; 13-09-2017 at 11:52 AM.
    • littlerock
    • By littlerock 13th Sep 17, 1:55 PM
    • 1,194 Posts
    • 180 Thanks
    littlerock
    Now you are confusing me. Does it work reliably or not?
    • RumRat
    • By RumRat 13th Sep 17, 2:04 PM
    • 2,551 Posts
    • 1,392 Thanks
    RumRat
    Now you are confusing me. Does it work reliably or not?
    Originally posted by littlerock
    Works reliably here.....Just plug it all in and see....It'll either work or it won't. You could have established that on day one.
    If you want to use another WiFi router it's easy to change the hub to modem mode in the future or if you have problems. You can cross that bridge if you come to it....Unless of course you are an avid gamer....
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
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