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    • benidorm59
    • By benidorm59 9th Sep 17, 10:20 PM
    • 117Posts
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    benidorm59
    NOW Pensions
    • #1
    • 9th Sep 17, 10:20 PM
    NOW Pensions 9th Sep 17 at 10:20 PM
    Has anybody had any dealings with NOW pensions. My cousin is trying to cash in a small pension under 2k, they have given him final figure but seem to be stalling with the pay out. Any advice please
Page 1
    • dunstonh
    • By dunstonh 9th Sep 17, 11:17 PM
    • 90,437 Posts
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    dunstonh
    • #2
    • 9th Sep 17, 11:17 PM
    • #2
    • 9th Sep 17, 11:17 PM
    Has anybody had any dealings with NOW pensions
    yes they have.

    My cousin is trying to cash in a small pension under 2k, they have given him final figure but seem to be stalling with the pay out.
    They are sluggish. Have been for a while. They will get round to it in the end.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • benidorm59
    • By benidorm59 10th Sep 17, 11:06 AM
    • 117 Posts
    • 38 Thanks
    benidorm59
    • #3
    • 10th Sep 17, 11:06 AM
    • #3
    • 10th Sep 17, 11:06 AM
    Is it worth ringing them and chasing it. Not much money but his son is getting married March and he wants to help them with their new house.
    • dunstonh
    • By dunstonh 10th Sep 17, 11:24 AM
    • 90,437 Posts
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    dunstonh
    • #4
    • 10th Sep 17, 11:24 AM
    • #4
    • 10th Sep 17, 11:24 AM
    Is it worth ringing them and chasing it. Not much money but his son is getting married March and he wants to help them with their new house.
    Originally posted by benidorm59
    Always worth a chase at fortnightly intervals. If it gets beyond 6 weeks, then make a formal complaint.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • benidorm59
    • By benidorm59 10th Sep 17, 11:46 AM
    • 117 Posts
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    benidorm59
    • #5
    • 10th Sep 17, 11:46 AM
    • #5
    • 10th Sep 17, 11:46 AM
    Thanks it has been a few months now but he hasn't chased it properly, would you know the address or person to write to please. Thing is they are charging him to administer this pension as well and it has lost more money then he put and his employer put in
    • xylophone
    • By xylophone 10th Sep 17, 12:19 PM
    • 24,055 Posts
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    xylophone
    • #6
    • 10th Sep 17, 12:19 PM
    • #6
    • 10th Sep 17, 12:19 PM
    https://www.nowpensions.com/help-centre/faqs/contact-details/employee-complaints-process
    • IanSt
    • By IanSt 10th Sep 17, 12:40 PM
    • 209 Posts
    • 160 Thanks
    IanSt
    • #7
    • 10th Sep 17, 12:40 PM
    • #7
    • 10th Sep 17, 12:40 PM
    Make sure your cousin rings them rather than writing them a letter which could get lost or take them ages to respond to. Depending on how the call goes he could then follow on with a letter if it proves necessary.
    • JustAnotherSaver
    • By JustAnotherSaver 10th Sep 17, 4:39 PM
    • 2,829 Posts
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    JustAnotherSaver
    • #8
    • 10th Sep 17, 4:39 PM
    • #8
    • 10th Sep 17, 4:39 PM
    My personal experience of them is basically what Dunstonh said ....

    they'll get round to sorting you ... one day. It wont be any day soon but it'll be one day in the future. Might be a month, might be two months, who knows.

    They're painful.

    • benidorm59
    • By benidorm59 14th Oct 17, 9:49 AM
    • 117 Posts
    • 38 Thanks
    benidorm59
    • #9
    • 14th Oct 17, 9:49 AM
    • #9
    • 14th Oct 17, 9:49 AM
    just been reading the complaints process because he still hasn't received the money and it looks really useless, any ideas what might make them get a move on please
    • xylophone
    • By xylophone 14th Oct 17, 10:20 AM
    • 24,055 Posts
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    xylophone
    He might try TPAS.

    https://www.pensionsadvisoryservice.org.uk/
    • dunstonh
    • By dunstonh 14th Oct 17, 11:57 AM
    • 90,437 Posts
    • 57,218 Thanks
    dunstonh
    just been reading the complaints process because he still hasn't received the money and it looks really useless, any ideas what might make them get a move on please
    Originally posted by benidorm59
    The complaints process is not useless. It is a regulated process and the complaints team can often get things done that the front line staff cannot.

    This is the way to get them to move on and possibly earn a bit of goodwill gesture out of it.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • benidorm59
    • By benidorm59 30th Oct 17, 5:55 PM
    • 117 Posts
    • 38 Thanks
    benidorm59
    So he rang and made a complaint and they said a manager would ring back in forty hours that was last week, Another phone call this morning and another promise of a call back, What should happen please ?.
    • benidorm59
    • By benidorm59 7th Dec 17, 9:49 PM
    • 117 Posts
    • 38 Thanks
    benidorm59
    They are saying his employer has not paid all of the contribution hence the delay, whats the best way forward with this please
    • dunstonh
    • By dunstonh 8th Dec 17, 10:46 AM
    • 90,437 Posts
    • 57,218 Thanks
    dunstonh
    Your cousin now needs to go to the employer and tell them that the pension provider has said that the employer hasnt made all their contributions and ask them when do they expect to do this.

    Employers have rules on how long they have to pay into the pension and based on the date you started this thread, they are past that point.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • xylophone
    • By xylophone 8th Dec 17, 12:21 PM
    • 24,055 Posts
    • 14,065 Thanks
    xylophone
    Has your cousin sought assistance from TPAS?
    • benidorm59
    • By benidorm59 12th Dec 17, 5:35 PM
    • 117 Posts
    • 38 Thanks
    benidorm59
    seems like a stalemate, his employer is adamant that all the payments are upto date and Now Pensions saying not. So they said they will send out a IDRP form, what is this please ? TPAS told him to contact the Employer he did , he has also informed the Regulator, What if anything can the Ombudsman do ?
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