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  • FIRST POST
    • marldor
    • By marldor 9th Sep 17, 12:17 AM
    • 2Posts
    • 0Thanks
    marldor
    Quick quid direct debit
    • #1
    • 9th Sep 17, 12:17 AM
    Quick quid direct debit 9th Sep 17 at 12:17 AM
    I got a loan of £50, just to pay for an emergency.
    I set up the direct debit, and there were 3 payments I needed to make.
    Quick quid took the first two payments on the dates they set.
    When the final payment was due, i got an email the next day saying my payment was late, and I was charged £15! I thought the direct debit was automatic, and the money would be taken out of my account, but it has not. Now I have to pay £70 which leaves me with nothing until next friday. Why was my money not taken out automatically?
Page 1
    • forgotmyname
    • By forgotmyname 9th Sep 17, 1:54 AM
    • 26,037 Posts
    • 10,383 Thanks
    forgotmyname
    • #2
    • 9th Sep 17, 1:54 AM
    • #2
    • 9th Sep 17, 1:54 AM
    If you had the funds available prior to the date then Ask them?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • DCFC79
    • By DCFC79 9th Sep 17, 8:38 AM
    • 30,285 Posts
    • 19,158 Thanks
    DCFC79
    • #3
    • 9th Sep 17, 8:38 AM
    • #3
    • 9th Sep 17, 8:38 AM
    Ask QQ, Id be concerned if it were to happen next month, look at your spending and cut back.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • marldor
    • By marldor 9th Sep 17, 11:36 AM
    • 2 Posts
    • 0 Thanks
    marldor
    • #4
    • 9th Sep 17, 11:36 AM
    I had the funds available
    • #4
    • 9th Sep 17, 11:36 AM
    I had enough money in my account to pay for it! But they still did not take it out.
    • dresdendave
    • By dresdendave 9th Sep 17, 11:42 AM
    • 658 Posts
    • 770 Thanks
    dresdendave
    • #5
    • 9th Sep 17, 11:42 AM
    • #5
    • 9th Sep 17, 11:42 AM
    As mentioned in a previous reply, assuming funds were available on the due date, ask QQ why they didn't take the DD and demand a refund of the £15 charge.


    Also you should take this as wake up call and look at the bigger picture. Strip all spending to the minimum, look to increase income and build up an emergency fund. You shouldn't have to resort to PDL's when you have a short term emergency. Post an SOA on the DFW board and you will receive friendly advice on how to best achieve this.
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 9th Sep 17, 12:32 PM
    • 2,915 Posts
    • 1,513 Thanks
    keepcalmandstayoutofdebt
    • #6
    • 9th Sep 17, 12:32 PM
    • #6
    • 9th Sep 17, 12:32 PM
    Why was my money not taken out automatically?
    Originally posted by marldor
    Ask QQ as to Joe Public. Please.

    The most helpful thing about the FOS was I found they gave out live contact details. This sort of thing needs reporting.

    I'd have thought there was something else to worry about and more importantly, A 'late payment' in these lender's eyes can see your report marked so you are best getting onto this now.

    I was charged £12 by QQ back in 2011 but I asked for a repayment plan so go right ahead and contest.
    "If you are caught in a rainstorm, once you accept that you'll receive a soaking, the only thing left to do is enjoy the walk"
    • jonesMUFCforever
    • By jonesMUFCforever 9th Sep 17, 7:14 PM
    • 24,186 Posts
    • 11,463 Thanks
    jonesMUFCforever
    • #7
    • 9th Sep 17, 7:14 PM
    • #7
    • 9th Sep 17, 7:14 PM
    OP You also need to check your bank account carefully - did you have any pending transactions which would have reduced your available balance for instance.
    Sometimes a balance on your statement does not tell you the full story.
    What goes around - comes around
    give lots and you will always receive lots
    • DCFC79
    • By DCFC79 9th Sep 17, 9:34 PM
    • 30,285 Posts
    • 19,158 Thanks
    DCFC79
    • #8
    • 9th Sep 17, 9:34 PM
    • #8
    • 9th Sep 17, 9:34 PM
    I had enough money in my account to pay for it! But they still did not take it out.
    Originally posted by marldor
    My bad you did say that, should really not post when still half awake.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Fireflyaway
    • By Fireflyaway 9th Sep 17, 10:29 PM
    • 1,297 Posts
    • 1,322 Thanks
    Fireflyaway
    • #9
    • 9th Sep 17, 10:29 PM
    • #9
    • 9th Sep 17, 10:29 PM
    Get in touch and ask them what happened. If it was their mistake ask that the late fee is refunded. Was the direct debit due on your payday? I had a few issues with payday companies in that they tried to take the money dead on 12pm but the money wasn't in my account till 2pm. Could it be that?
    Most important try to avoid this happening again. This is not meant to be patronising as I have been there myself. Payday loans are not only a rip off, they look bad to lenders and often lead to re loans and a cycle of debt. Put just a few pounds to one side each month to build a little emergency fund,so when an emergency happens you are prepared.
    • jonesMUFCforever
    • By jonesMUFCforever 9th Sep 17, 11:46 PM
    • 24,186 Posts
    • 11,463 Thanks
    jonesMUFCforever
    OP Can I ask one more question?
    Are you sure repayment was made by direct debit or a continuous authority on your debit card?

    Reason I ask? A failed d/d would show on your bank account (unless it is TSb) but a failed card transaction would not.
    What goes around - comes around
    give lots and you will always receive lots
    • StopIt
    • By StopIt 11th Sep 17, 9:10 AM
    • 1,391 Posts
    • 1,184 Thanks
    StopIt
    As above, these guys usually use a CPA, not direct debit.


    That means they can take your money at any time, so a failed payment outside of not having the funds or you cancelling the CPA is entirely on them.


    Complain, loudly.
    • SnowTiger
    • By SnowTiger 11th Sep 17, 2:58 PM
    • 3,089 Posts
    • 2,053 Thanks
    SnowTiger
    As above, these guys usually use a CPA, not direct debit.
    Originally posted by StopIt
    QuickQuid offers both payment options.

    https://www.quickquid.co.uk/faq.html:

    With QuickQuid, you can choose between two automated payment methods: Continuous Payment Authority (CPA) and Direct Debit Authorisation (DDA). When you fill out your application, we’ll ask you to choose your preferred method and agree to its terms.
    • StopIt
    • By StopIt 11th Sep 17, 3:05 PM
    • 1,391 Posts
    • 1,184 Thanks
    StopIt
    QuickQuid offers both payment options.

    https://www.quickquid.co.uk/faq.html:
    Originally posted by SnowTiger

    Ah, I stand corrected.


    I thought these guys preferred the former as a DD mandate takes a while to process where a CPA is pretty much instant.
    • StokieBecks
    • By StokieBecks 11th Sep 17, 4:23 PM
    • 4,360 Posts
    • 26,124 Thanks
    StokieBecks
    Did the direct debit date fall over a weekend
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