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  • FIRST POST
    • GP1983
    • By GP1983 8th Sep 17, 8:02 PM
    • 58Posts
    • 2Thanks
    GP1983
    NPower Bill
    • #1
    • 8th Sep 17, 8:02 PM
    NPower Bill 8th Sep 17 at 8:02 PM
    Hello,

    I'm looking for some advice.

    I have just received a bill from NPower for electricity, for a rental property I used to live at and moved out on in May 2016.

    The bill is for £3,044.01. The letter is dated 30 August 2017 and, although received today (08 September 2017), states that payment is due by 13 September 2017.

    The bill says:

    "Your amended final electricity bill - 2 May 2016 to 3 May 2016"

    I'm aware there is an amount due to NPower. From memory, I owe them about a year's worth of electric usage. However I can't be sure.

    This bill is very unclear and the only breakdown on it, is as follows -

    Amount left to pay from your previous bill £3,200.67
    Total cost of energy used £213.03
    Cancelled bill on 18 November 2016 to be taken off
    amount left to pay £240.54
    Cancelled bill on 18 November 2016 to be taken off
    amount left to pay £138.93
    Cancelled bill on 2 December 2016 to be taken off
    amount left to pay £92.22
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Total to reach us by 13 September
    2017
    £3,044.01

    The amount seems very expensive. I'm not sure what to do; am I within my rights to ask them for a clear breakdown? It seems that £3,044.01 has just been plucked out of thin air.
Page 1
    • worried jim
    • By worried jim 8th Sep 17, 8:05 PM
    • 8,698 Posts
    • 13,276 Thanks
    worried jim
    • #2
    • 8th Sep 17, 8:05 PM
    • #2
    • 8th Sep 17, 8:05 PM
    Did you have a cannabis farm?
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • footyguy
    • By footyguy 9th Sep 17, 12:29 PM
    • 3,825 Posts
    • 1,521 Thanks
    footyguy
    • #3
    • 9th Sep 17, 12:29 PM
    • #3
    • 9th Sep 17, 12:29 PM
    Hello,

    I'm looking for some advice.

    I have just received a bill from NPower for electricity, for a rental property I used to live at and moved out on in May 2016.

    The bill is for £3,044.01. The letter is dated 30 August 2017 and, although received today (08 September 2017), states that payment is due by 13 September 2017.

    The bill says:

    "Your amended final electricity bill - 2 May 2016 to 3 May 2016"

    I'm aware there is an amount due to NPower. From memory, I owe them about a year's worth of electric usage. However I can't be sure.

    This bill is very unclear and the only breakdown on it, is as follows -

    Amount left to pay from your previous bill £3,200.67
    Total cost of energy used £213.03
    Cancelled bill on 18 November 2016 to be taken off
    amount left to pay £240.54
    Cancelled bill on 18 November 2016 to be taken off
    amount left to pay £138.93
    Cancelled bill on 2 December 2016 to be taken off
    amount left to pay £92.22
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Total to reach us by 13 September
    2017
    £3,044.01

    The amount seems very expensive. I'm not sure what to do; am I within my rights to ask them for a clear breakdown? It seems that £3,044.01 has just been plucked out of thin air.
    Originally posted by GP1983
    You are certainly entitled to a clear breakdown of exactly how your bill has been arrived at.

    But you may need to refer to historic bills for much of that information

    You see, this bill starts off with a demand from a previous bill of £3,200.67

    It also adds cost of fuel used of £213.03 (for which you should have details, including meter readings used, unit prices, etc )

    Then it deducts the amounts of £240.54, £138.93 & £92.22 from previous bills
    (perhaps the new additional charge of £213.03 replaces the historic charges for this energy previously billed?)

    Then you have all those debt recovery fees added !

    Which means you now only owe £3,044.01
    • TheEnergyThread
    • By TheEnergyThread 9th Sep 17, 1:37 PM
    • 23 Posts
    • 10 Thanks
    TheEnergyThread
    • #4
    • 9th Sep 17, 1:37 PM
    • #4
    • 9th Sep 17, 1:37 PM
    Yes you’re entitled to a full explanation into why it has come to what it has. Get in contact with them and ask for the Change of Tenancy bill, which would be the last original bill from that address and check the readings & the date tenancy ended if they are correct and actualised fair enough you owe it, if not and they are estimated then get them to re bill it/ Ahmend end date. Proof will be required (tenancy agreement, or something to prove you no longer occupy the property.) Although depending on the balance the collection charges would still stand.

    Regarding not showing any information of where the 3k has come from is due to them only ahmending a partial amount of the bill & classed as a new bill hence why it says amount from last bill.

    Get in contact with nPower and ask for the COT end bill and what readings they have used and take it from there.

    Hope this helps
  • nPower
    • #5
    • 11th Sep 17, 12:50 PM
    • #5
    • 11th Sep 17, 12:50 PM
    Hello,

    I'm looking for some advice.

    I have just received a bill from NPower for electricity, for a rental property I used to live at and moved out on in May 2016.

    The bill is for £3,044.01. The letter is dated 30 August 2017 and, although received today (08 September 2017), states that payment is due by 13 September 2017.

    The bill says:

    "Your amended final electricity bill - 2 May 2016 to 3 May 2016"

    I'm aware there is an amount due to NPower. From memory, I owe them about a year's worth of electric usage. However I can't be sure.

    This bill is very unclear and the only breakdown on it, is as follows -

    Amount left to pay from your previous bill £3,200.67
    Total cost of energy used £213.03
    Cancelled bill on 18 November 2016 to be taken off
    amount left to pay £240.54
    Cancelled bill on 18 November 2016 to be taken off
    amount left to pay £138.93
    Cancelled bill on 2 December 2016 to be taken off
    amount left to pay £92.22
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Collection charge to be added to amount left to pay £10.50
    Agent visit charge to be added to amount left to pay £23.50
    Total to reach us by 13 September
    2017
    £3,044.01

    The amount seems very expensive. I'm not sure what to do; am I within my rights to ask them for a clear breakdown? It seems that £3,044.01 has just been plucked out of thin air.
    Originally posted by GP1983
    Hi GP1983

    Thank you for posting. I will be happy to discuss your balance if you would like to send me an email (using the address from my profile) with your account details.

    Thanks

    Alan
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • GP1983
    • By GP1983 11th Sep 17, 6:24 PM
    • 58 Posts
    • 2 Thanks
    GP1983
    • #6
    • 11th Sep 17, 6:24 PM
    • #6
    • 11th Sep 17, 6:24 PM
    Thank you for all your replies. And thank you Alan, I will email you.
    • GP1983
    • By GP1983 14th Sep 17, 4:54 PM
    • 58 Posts
    • 2 Thanks
    GP1983
    • #7
    • 14th Sep 17, 4:54 PM
    • #7
    • 14th Sep 17, 4:54 PM
    Dear Alan

    I emailed the email address on your profile. I received a reply stating that they could not provide me with a breakdown of the bill and that I needed to call 0800 073 3000. I have tried to call this number on two occasions today but on both occasions, the automated message states there is a waiting time of "more than 40 minutes".

    I really need to get to the bottom of this and to date I have not received a clear breakdown of the bill. Can you please assist me?
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