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  • FIRST POST
    • elbowpipe84
    • By elbowpipe84 8th Sep 17, 5:58 PM
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    elbowpipe84
    Work guaranteed for previous owner
    • #1
    • 8th Sep 17, 5:58 PM
    Work guaranteed for previous owner 8th Sep 17 at 5:58 PM
    I bought a Mazda Bongo 2 months ago with service history which includes a receipt from March for £1600 for 'automatic transmission overhaul' and the small print says it's guaranteed for 12 months. 6 months later the transmission oil is pouring from the gearbox!

    Can I go back to this garage and make a claim on the guarantee? There's nothing on the receipt which says the guarantee is solely to the owner at the time. Shouldn't a reputable company stand by the work they have done?
Page 1
    • Tarambor
    • By Tarambor 8th Sep 17, 7:09 PM
    • 1,530 Posts
    • 1,054 Thanks
    Tarambor
    • #2
    • 8th Sep 17, 7:09 PM
    • #2
    • 8th Sep 17, 7:09 PM
    Unless stated otherwise warranties/guarantees are only applicable to the original purchaser as they are an extension over rights under SOGA/CRA etc and therefore can have conditions attached. There is no legal right to a transferable guarantee.

    You can ask the garage and I would certainly advise doing so, there is an argument that the 12 month warranty is factored into the price and they've already been paid for that. The worst is that they say no.
    • ohreally
    • By ohreally 8th Sep 17, 7:44 PM
    • 6,307 Posts
    • 4,828 Thanks
    ohreally
    • #3
    • 8th Sep 17, 7:44 PM
    • #3
    • 8th Sep 17, 7:44 PM
    Ask if the invoiced individual can assist.
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