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  • FIRST POST
    • SomeOne
    • By SomeOne 8th Sep 17, 10:50 AM
    • 142Posts
    • 41Thanks
    SomeOne
    Partial order return, retrospective delivery charge
    • #1
    • 8th Sep 17, 10:50 AM
    Partial order return, retrospective delivery charge 8th Sep 17 at 10:50 AM
    I ordered some items from an online retailer. The order quantity qualified for free delivery.

    I subsequently returned some items and appear to face been charged retrospectively for the delivery.

    Their website makes no mention of this, can they do this?
    ---------
    SomeOne
Page 1
    • RoonilWazlib
    • By RoonilWazlib 8th Sep 17, 11:18 AM
    • 148 Posts
    • 101 Thanks
    RoonilWazlib
    • #2
    • 8th Sep 17, 11:18 AM
    • #2
    • 8th Sep 17, 11:18 AM
    Why are you returning them? (Fault, not as described, change of mind?)
    When ordered?
    When received?
    When being returned?
    What are the items?
    • Supersonos
    • By Supersonos 8th Sep 17, 11:37 AM
    • 32 Posts
    • 18 Thanks
    Supersonos
    • #3
    • 8th Sep 17, 11:37 AM
    • #3
    • 8th Sep 17, 11:37 AM
    I ordered some items from an online retailer. The order quantity qualified for free delivery.

    I subsequently returned some items and appear to face been charged retrospectively for the delivery.

    Their website makes no mention of this, can they do this?
    Originally posted by SomeOne
    I'll be interested to see what people reply, but if you've changed your mind (rather than the goods being faulty) and returned part of the order which has therefore brought the order below the threshold, it seems fair.

    Although I'm surprised they didn't simply reduce the amount they refunded you to take the delivery into account.
    • SomeOne
    • By SomeOne 8th Sep 17, 11:53 AM
    • 142 Posts
    • 41 Thanks
    SomeOne
    • #4
    • 8th Sep 17, 11:53 AM
    • #4
    • 8th Sep 17, 11:53 AM
    Apologies for not being clearer, they reduced the refunded amount.
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    SomeOne
    • Supersonos
    • By Supersonos 8th Sep 17, 12:11 PM
    • 32 Posts
    • 18 Thanks
    Supersonos
    • #5
    • 8th Sep 17, 12:11 PM
    • #5
    • 8th Sep 17, 12:11 PM
    Apologies for not being clearer, they reduced the refunded amount.
    Originally posted by SomeOne
    You've not answered the question about it being not as described/faulty which leads me to believe you have changed your mind (if it was faulty, I'm guessing they offered you a replacement).

    In that case, they are within their rights to charge you the postage as your order no longer qualifies for free delivery.
    • DoaM
    • By DoaM 8th Sep 17, 12:18 PM
    • 3,489 Posts
    • 3,550 Thanks
    DoaM
    • #6
    • 8th Sep 17, 12:18 PM
    • #6
    • 8th Sep 17, 12:18 PM
    Who paid for the returns?

    Do their T&Cs cover who pays for change-of-mind returns?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • SomeOne
    • By SomeOne 8th Sep 17, 2:59 PM
    • 142 Posts
    • 41 Thanks
    SomeOne
    • #7
    • 8th Sep 17, 2:59 PM
    • #7
    • 8th Sep 17, 2:59 PM
    It was a change of mind, i paid for the return. Their terms and conditions don't mention this.
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    SomeOne
    • NCC-1701
    • By NCC-1701 8th Sep 17, 3:08 PM
    • 192 Posts
    • 300 Thanks
    NCC-1701
    • #8
    • 8th Sep 17, 3:08 PM
    • #8
    • 8th Sep 17, 3:08 PM
    It was a change of mind, i paid for the return. Their terms and conditions don't mention this.
    Originally posted by SomeOne
    By returning part of the order you no longer qualified for free postage...it's that simple and straight forward.
    • bris
    • By bris 8th Sep 17, 7:29 PM
    • 7,029 Posts
    • 6,028 Thanks
    bris
    • #9
    • 8th Sep 17, 7:29 PM
    • #9
    • 8th Sep 17, 7:29 PM
    Who was the retailer, the T&C's always reveal the truth as most don't even read them that come on here with this type of complaint.


    There is also no such thing as free delivery.
    • SomeOne
    • By SomeOne 9th Sep 17, 7:42 AM
    • 142 Posts
    • 41 Thanks
    SomeOne
    So the retailer is entitled to do that, good to know for next time!

    Thanks for all your replies.
    ---------
    SomeOne
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