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  • FIRST POST
    • zocchi123
    • By zocchi123 7th Sep 17, 10:30 PM
    • 5Posts
    • 0Thanks
    zocchi123
    Courier purposely not delivering parcel
    • #1
    • 7th Sep 17, 10:30 PM
    Courier purposely not delivering parcel 7th Sep 17 at 10:30 PM
    Hi,
    I live in a very small village with no shops, my house is down a dead end street, i have CCTV on my front door and a view down the entire street, there is only one way on my street.

    My Car battery failed so I ordered one on the the 5th that was shipped with 24hr delivery, the next day i spent the day tracking the parcel as i can't get anywhere without a car the nearest shop is 3 miles away and i couldn't get to work, i have 2 screen on my computer one with the cameras and my computer is directly in front of the window with a direct view of the street ( see image 1 ).

    So i was tracking the package, he didnt start delivering packages until 4pm then stopped at 6pm. he had 40+ packages before mine, then 38, 37, 36 then at 35 the tracking page changed to attempted delivery, so i checked all the cameras and nothing not even a car went past the street. i got in touch with yodel then basically told me he had tried to deliver it they will try again, so i left it at that expecting the driver to continue his route in the morning so i would get the package early on, LOL.

    Today at 08:01am the package was marked attempted delivery again, i had been up since 7 checking the tracking page which hadn't changed from the night before until it said he had tried again that morning, i contacted yodel who said i was wrong and the driver had started his shift at 8:01 so i checked the site again and it had changed to he attempted delivery twice at the same the night before ( see image 2). they then said it would be delivered today, after some arguing they "escalated" the case.

    After the chat i checked the page again and it said he had to deliver 95 packages before mine, YES 95!!. so i waited, through out the day and watched it slowly drop, at 8:30 pm it said he had 4 left, at 9pm it still said 4 left, then the page changed to attempted delivery at 20:40. so i was straight back onto yodel who admitted fault as i sent them screen shots of the CCTV showing he wasn't there and they said they are going to investigate the driver etc.. then it wouldn't let me rearrange it because it was the 3rd time he had tried to deliver it in 2 days and it said i had to collect it 47 miles away which i cannot as I'm stuck here without the battery. i got back in touch and they said it "will" be delivered in the morning tomorrow.

    It is just pure laziness, and now I'm pretty !!!!ed off
    Tuesday is my shopping day so I've got no food in the house

    because it dint come within the 24 hours it was supposed to
    i couldnt get my son to school today
    • i couldn't get my son to school
    • i had to walk a mile each way and cross a dangerous main road to get to a drive to fish and chips just to give the kids lunch,
    • spend a fortune on takeaways for dinner which had 5 delivery charges as they are 10 miles away
    • I'm a self employed technician and i have had to cancel half a dozen jobs totaling 100s in lost earnings
    and I'm going to have to go through the same again tomorrow, im trapped here until i get this package which a should have been here on the 6th



    i didn't mind waiting at first even if it came at 9 tonight i would have been happy with that but the way the driver has been, i has so unprofessional and has cost me dearly, now i want that back.


    what can i claim back and how do i go about it, they already admitted fault, i have the transcripts
Page 1
    • zocchi123
    • By zocchi123 7th Sep 17, 10:32 PM
    • 5 Posts
    • 0 Thanks
    zocchi123
    • #2
    • 7th Sep 17, 10:32 PM
    • #2
    • 7th Sep 17, 10:32 PM
    it wont let me post images
    • KeithP
    • By KeithP 7th Sep 17, 11:07 PM
    • 4,412 Posts
    • 2,731 Thanks
    KeithP
    • #3
    • 7th Sep 17, 11:07 PM
    • #3
    • 7th Sep 17, 11:07 PM
    Have you read MSE's Failed Delivery guide?
    .
    • Manxman in exile
    • By Manxman in exile 8th Sep 17, 12:22 AM
    • 1,004 Posts
    • 687 Thanks
    Manxman in exile
    • #4
    • 8th Sep 17, 12:22 AM
    • #4
    • 8th Sep 17, 12:22 AM
    You live in a "dead end" and it's also only one-way?


    How does that work? (Maybe it doesn't work).


    (EDIT: Just re-read OP. Wish I hadn't posted).
    Last edited by Manxman in exile; 08-09-2017 at 12:26 AM. Reason: Realisation
    • mije1983
    • By mije1983 8th Sep 17, 12:27 AM
    • 2,580 Posts
    • 18,380 Thanks
    mije1983
    • #5
    • 8th Sep 17, 12:27 AM
    • #5
    • 8th Sep 17, 12:27 AM
    You live in a "dead end" and it's also only one-way?


    How does that work? (Maybe it doesn't work).
    Originally posted by Manxman in exile
    I imagine it's a typo and the OP meant one way in.

    Edit: Just noticed your edit!

    • Supersonos
    • By Supersonos 8th Sep 17, 9:39 AM
    • 32 Posts
    • 18 Thanks
    Supersonos
    • #6
    • 8th Sep 17, 9:39 AM
    • #6
    • 8th Sep 17, 9:39 AM
    Could you just get a taxi to the nearest Halfords and pick up a battery? I appreciate you shouldn't have to, but this could go on for weeks!
    • Alter ego
    • By Alter ego 8th Sep 17, 9:43 AM
    • 2,160 Posts
    • 2,064 Thanks
    Alter ego
    • #7
    • 8th Sep 17, 9:43 AM
    • #7
    • 8th Sep 17, 9:43 AM
    Bump start the car?
    Ignore me if you like, it's not the real me anyway.
    • bris
    • By bris 8th Sep 17, 10:29 AM
    • 7,029 Posts
    • 6,027 Thanks
    bris
    • #8
    • 8th Sep 17, 10:29 AM
    • #8
    • 8th Sep 17, 10:29 AM
    You must have a neighbour/family that can jump start you no?


    Maybe the driver thinks he did try to deliver but has got the address mixed up, seems strange that they would boycott you, unless of course you are a particularly fussy customer, but that's just playing devils advocate.
    • Supersonos
    • By Supersonos 8th Sep 17, 10:41 AM
    • 32 Posts
    • 18 Thanks
    Supersonos
    • #9
    • 8th Sep 17, 10:41 AM
    • #9
    • 8th Sep 17, 10:41 AM
    You must have a neighbour/family that can jump start you no?


    Maybe the driver thinks he did try to deliver but has got the address mixed up, seems strange that they would boycott you, unless of course you are a particularly fussy customer, but that's just playing devils advocate.
    Originally posted by bris
    Surely a courier can't be awkward and refuse to deliver a package because the customer is "particularly fussy"?
    • agrinnall
    • By agrinnall 8th Sep 17, 11:44 AM
    • 18,541 Posts
    • 14,265 Thanks
    agrinnall
    Are you allowed to keep your son away from school simply because you're waiting for a delivery?
    • SaLoGo
    • By SaLoGo 8th Sep 17, 12:28 PM
    • 1,001 Posts
    • 1,134 Thanks
    SaLoGo
    Not related to the delivery issue... but you ordered the item on Tuesday expecting delivery on Wednesday and by Thursday you were having to live on takeaways?! Even on shopping days I could make a meal out of something!
    Been smoke free for 4 years!!
    • zocchi123
    • By zocchi123 8th Sep 17, 1:05 PM
    • 5 Posts
    • 0 Thanks
    zocchi123
    Could you just get a taxi to the nearest Halfords and pick up a battery? I appreciate you shouldn't have to, but this could go on for weeks!
    Originally posted by Supersonos
    - i cant afford to do this as the nearest taxi place is 15 miles away the taxi alone will cost me 30+ and halfords batteries are very expensive the cheapest they have for my car £115

    - my sons school is 20 miles away. he can take the bus however that morning he was running late and just missed the bus if he does that i normally drive him there.. well i suppose i can just make him walk

    the car cannot be jumped/bumped because the battery is that broken you can leave it running for an hour+ stop the engine and will not start again and needs to be rejumped. the built in diagnostics have the voltages going all over the place when the battery is attatched.
    I have a jump pack that everytime i attach the battery it says its a bad battery and makes the jump pack go dingy while its connected.
    look bottom line the car needs a new battery, it might brake the cars electronics if i try and force it to go somewhere

    how can i be a fussy customer if ive never dealt with the driver before or spoken to him, the issue is problably the fact he is only getting 85p to drive an hour out of his way which will cost him more in fuel so its not worth his time and effort when he can just click failed delivery and drop it back of at the depot when he gets his daily packages, unless he has multiple packages in my area its just not worth it to him
    • KeithP
    • By KeithP 8th Sep 17, 2:13 PM
    • 4,412 Posts
    • 2,731 Thanks
    KeithP
    Re-read post#3.
    .
    • theonlywayisup
    • By theonlywayisup 8th Sep 17, 2:31 PM
    • 11,175 Posts
    • 7,485 Thanks
    theonlywayisup
    I take it it still hasn't arrived?

    Order one from elsewhere and get a refund on the one that hasn't turned up.

    You need to get it sorted before you become a takeaway addict.
    • unholyangel
    • By unholyangel 8th Sep 17, 2:36 PM
    • 11,531 Posts
    • 8,666 Thanks
    unholyangel
    - i cant afford to do this as the nearest taxi place is 15 miles away the taxi alone will cost me 30+ and halfords batteries are very expensive the cheapest they have for my car £115

    - my sons school is 20 miles away. he can take the bus however that morning he was running late and just missed the bus if he does that i normally drive him there.. well i suppose i can just make him walk

    the car cannot be jumped/bumped because the battery is that broken you can leave it running for an hour+ stop the engine and will not start again and needs to be rejumped. the built in diagnostics have the voltages going all over the place when the battery is attatched.
    I have a jump pack that everytime i attach the battery it says its a bad battery and makes the jump pack go dingy while its connected.
    look bottom line the car needs a new battery, it might brake the cars electronics if i try and force it to go somewhere

    how can i be a fussy customer if ive never dealt with the driver before or spoken to him, the issue is problably the fact he is only getting 85p to drive an hour out of his way which will cost him more in fuel so its not worth his time and effort when he can just click failed delivery and drop it back of at the depot when he gets his daily packages, unless he has multiple packages in my area its just not worth it to him
    Originally posted by zocchi123
    Don't understand why the battery means you can't jump start the car. The majority of power a car requires is when initially trying to start it. It then (if its working properly anyway) recharges as you drive (which is why lots of short journeys can drain your battery). Over time, a battery will lose capacity which means eventually, the battery wont hold enough power to enable it to start the car.

    Theres 2 ways you can jump start a car (that I know of anyway). One is your typical connecting it to another power source (battery pack or another car). The other takes a few bodies usually - someone to sit in drivers with car in gear & clutch depressed, another 2 to push it with sufficient speed so that when the driver lets up the clutch it forces the engine to turn.

    What do you mean the voltage is going all over the place? Unless the battery is bulging/swelling or showing signs of damage, it should be perfectly fine - just not powerful enough to start the car. If there no signs of damage, the terminals are clean etc then theres no reason you can't jump start the car. You could then change the battery where you buy the replacement (only takes 5 mins).

    But even £30 on a taxi would be a lot cheaper than living on takeaways - especially if you're having to pay 5 delivery charges each time. Its also cheaper than potentially losing any work/being liable to your clients if they suffer any losses due to your breach of their contract. Do no supermarkets do home delivery where you are? I live in the middle of nowhere and a few still deliver here. You have an obligation to take reasonable steps to mitigate your losses where possible and not take unreasonable steps to increase them. Would a neighbour/friend/family member not perhaps either pick one up and deliver it or take you to get one?

    Its always wise to have extra food in general, but its even truer when living away from the convenience of local shops. We've been cut off several times for various reasons and didn't have to worry due to it.

    Did you contract with the courier or did the trader? If it was the trader, you need to contact them as its they who have contractual obligations to you.
    Money doesn't solve poverty.....it creates it.
    • BorisThomson
    • By BorisThomson 8th Sep 17, 2:59 PM
    • 538 Posts
    • 878 Thanks
    BorisThomson
    Your son missed the bus, knowing you hadn't got a working car. It's not the courier's fault your son missed school.

    Rather than relying on takeaways why not do an online food shop? If a takeaway will deliver it's reasonable to assume at least one of the supermarkets will.

    You had to walk a mile to the chip shop. Would you like a medal for this? Many people walk much further every single day.

    If you're looking for compo then stick to the relevant facts. Cut out all the puffery about your school and takeaways and the chip shop.

    In no way excusing Yodel not reaching you but this often happens (with all couriers) for deliveries at the end of the route. 95 drop offs is a typical day for many couriers, and if they get caught in traffic or any other delays then the end ones will be marked off (by the depot, not the courier) as missed/ failed deliveries. If the parcel ever turns up don't be an !!!! to the driver, it's most unlikely he is purposely missing your delivery.
    • NotRichAtAll
    • By NotRichAtAll 8th Sep 17, 3:32 PM
    • 679 Posts
    • 502 Thanks
    NotRichAtAll
    a dangerous main road
    are all roads not dangerous?

    to get to a drive to fish and chips just to give the kids lunch
    no food indoors?

    so we have spent a few days living on scraps the kids have lost a few days education and you have walked 2 miles and to top it all off you have lost 100's

    and now you want to claim................
    • Lomast
    • By Lomast 8th Sep 17, 4:09 PM
    • 347 Posts
    • 256 Thanks
    Lomast
    I have had similar problems with yodel and other cheap couriers as we also live in a remote location, as I understand it they get a fixed price pere parcel something like 45p and if you are a long way from their precious deliveries then itsq not worth them driving all the way to you so they mark it as attempted delivery so the system doesn't know they couldn't be bothered.

    Ultimately your contract is with whoever you bought the battery from you need to get on to them to chase it up with yodel as they are yodels customer

    • Supersonos
    • By Supersonos 8th Sep 17, 5:18 PM
    • 32 Posts
    • 18 Thanks
    Supersonos

    the car cannot be jumped/bumped because the battery is that broken you can leave it running for an hour+ stop the engine and will not start again and needs to be rejumped. the built in diagnostics have the voltages going all over the place when the battery is attatched.
    I have a jump pack that everytime i attach the battery it says its a bad battery and makes the jump pack go dingy while its connected.
    look bottom line the car needs a new battery, it might brake the cars electronics if i try and force it to go somewhere
    Originally posted by zocchi123
    I'm no mechanic, but I don't think it's the battery that's the problem.
    • peachyprice
    • By peachyprice 9th Sep 17, 9:43 AM
    • 18,709 Posts
    • 43,002 Thanks
    peachyprice
    Tesco.com
    Sainsburys.co.uk
    waitrose.com
    Morrisons.com

    All deliver groceries, no need to walk miles, cross dangerous roads or spend a fortune on expensive take-aways.
    Accept your past without regret, handle your present with confidence and face your future without fear
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