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  • FIRST POST
    • radnor
    • By radnor 7th Sep 17, 9:07 PM
    • 5Posts
    • 0Thanks
    radnor
    Changed to Plusnet - now getting billed by sky
    • #1
    • 7th Sep 17, 9:07 PM
    Changed to Plusnet - now getting billed by sky 7th Sep 17 at 9:07 PM
    Hi,

    I used MSE to get the deal on switching my Broadband and Phone from Sky at £30 ppm to Plusnet at £19.99 with £50 money back. Sky did send us a letter saying they knew we had canceled but have proceeded to bill us for the next 30 days.

    Any Suggestions? Their website is purposefully difficult to navigate.

    Is this an example of them being difficult on purpose - or just uselessness?
Page 1
    • mije1983
    • By mije1983 7th Sep 17, 9:46 PM
    • 2,580 Posts
    • 18,381 Thanks
    mije1983
    • #2
    • 7th Sep 17, 9:46 PM
    • #2
    • 7th Sep 17, 9:46 PM
    How long ago did you complete the switch and start using Plusnet?

    • radnor
    • By radnor 7th Sep 17, 10:27 PM
    • 5 Posts
    • 0 Thanks
    radnor
    • #3
    • 7th Sep 17, 10:27 PM
    • #3
    • 7th Sep 17, 10:27 PM
    1st september
    • JJ Egan
    • By JJ Egan 8th Sep 17, 9:16 AM
    • 9,847 Posts
    • 4,055 Thanks
    JJ Egan
    • #4
    • 8th Sep 17, 9:16 AM
    • #4
    • 8th Sep 17, 9:16 AM
    When was your Sky contract end date ??
    This sounds like 30 days notice payment .
    • radnor
    • By radnor 9th Sep 17, 8:29 PM
    • 5 Posts
    • 0 Thanks
    radnor
    • #5
    • 9th Sep 17, 8:29 PM
    • #5
    • 9th Sep 17, 8:29 PM
    out of contract ages ago. i will chase them up again. Thanks anyhow.
    • brewerdave
    • By brewerdave 10th Sep 17, 9:40 AM
    • 4,561 Posts
    • 1,887 Thanks
    brewerdave
    • #6
    • 10th Sep 17, 9:40 AM
    • #6
    • 10th Sep 17, 9:40 AM
    out of contract ages ago. i will chase them up again. Thanks anyhow.
    Originally posted by radnor
    You are always in contract - just that you have finished minimum term - but you still have to pay for the notice period
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