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  • FIRST POST
    • Yorkshire Pud
    • By Yorkshire Pud 7th Sep 17, 6:49 PM
    • 743Posts
    • 466Thanks
    Yorkshire Pud
    Switched from SKY so they still took next months Direct Debit!
    • #1
    • 7th Sep 17, 6:49 PM
    Switched from SKY so they still took next months Direct Debit! 7th Sep 17 at 6:49 PM
    How very not surprising. Switched to EE got letter from Sky saying a Final Bill would be generated. Switch took place a week ago yesterday Sky took the monthly full DD even though I'm no longer a customer. Had to keep DD in place to pay Final Bill but surprise surprise no final bill just the increased out of contract DD that I would have been liable for had I not switched. Sky had nearly three weeks notice.

    Funny how these (regulated) companies always manage to make errors in their favour isn't it and I have to ask for my money back.
    If only there was a Regulator these things would never happen (irony).

    Strangely I have never once been the recipient of a credit made in error by a phone and broadband provider but I have severally been the victim of errors in their favour that unchallenged would have resulted in their innapropriate enrichment.

    Anyone would think they did it on purpose
    Last edited by Yorkshire Pud; 07-09-2017 at 7:53 PM.
Page 1
    • Neil Jones
    • By Neil Jones 7th Sep 17, 7:59 PM
    • 729 Posts
    • 391 Thanks
    Neil Jones
    • #2
    • 7th Sep 17, 7:59 PM
    • #2
    • 7th Sep 17, 7:59 PM
    It'll balance out and you'll get the remaining balance back, often automatically after your final bill has been generated. It's not an "error in their favour", it tells you in the T&Cs you pay for internet/phone a month in advance...
    • Yorkshire Pud
    • By Yorkshire Pud 7th Sep 17, 8:24 PM
    • 743 Posts
    • 466 Thanks
    Yorkshire Pud
    • #3
    • 7th Sep 17, 8:24 PM
    • #3
    • 7th Sep 17, 8:24 PM
    Yes I don't have to pay Sky a month in advance from 5th September when I ended the contract on 29th August.

    I may 'owe' them five days that I've already PAID a month ago for breaking the contract a few days early but I've paid it already just to reiterate the point.

    I don't believe they have a right to debit me for a month ahead when I've switched already, that's my money not theirs.

    But appreciate your reassurance they will pay me the money back that they were not entitled to take in the first place I will get 100% of the money back because none of it was owing.
    Last edited by Yorkshire Pud; 08-09-2017 at 9:57 AM.
    • Neil Jones
    • By Neil Jones 8th Sep 17, 2:34 PM
    • 729 Posts
    • 391 Thanks
    Neil Jones
    • #4
    • 8th Sep 17, 2:34 PM
    • #4
    • 8th Sep 17, 2:34 PM
    Most providers don't do pro-rata months as your payment is for the month in advance. If this happens to straddle a direct debit payment then that's the way the system works. Normally if you leave partway through that month then any credit after the final bill gets refunded to you. Make sure you chase it though if you don't get it after, say, six weeks or so at the most.
    • Yorkshire Pud
    • By Yorkshire Pud 8th Sep 17, 5:08 PM
    • 743 Posts
    • 466 Thanks
    Yorkshire Pud
    • #5
    • 8th Sep 17, 5:08 PM
    • #5
    • 8th Sep 17, 5:08 PM
    I finally managed to access my Sky account online using a different device.
    It shows that the Bill was generated on 21st August for the DD on 5th September so that must explain why the payment was taken even though I was out of contract.

    Also shows the next bill and DD on 5th October is a minus so I get the refund in full of the DD just taken plus a few days from the prior bill.

    I understand how it works now, bit like expecting a ship to stop dead in its tracks. Just a pity its not dynamic enough to organise my refund now instead of making me wait for four weeks to the DD payment date when I'm not their customer any longer!

    Thanks for the sound advice.
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