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  • FIRST POST
    • Livanto
    • By Livanto 7th Sep 17, 6:21 PM
    • 21Posts
    • 0Thanks
    Livanto
    Cannot contact HMRC
    • #1
    • 7th Sep 17, 6:21 PM
    Cannot contact HMRC 7th Sep 17 at 6:21 PM
    I try to call HMRC few days now and after a ton of useless information it says 'we cannot speak to you right now, goodbye'. How do I contact these people? Do they have email?
Page 1
    • Newly retired
    • By Newly retired 7th Sep 17, 6:36 PM
    • 2,315 Posts
    • 2,687 Thanks
    Newly retired
    • #2
    • 7th Sep 17, 6:36 PM
    • #2
    • 7th Sep 17, 6:36 PM
    Pen and paper + stamp?
    • sheramber
    • By sheramber 7th Sep 17, 7:14 PM
    • 3,576 Posts
    • 2,657 Thanks
    sheramber
    • #3
    • 7th Sep 17, 7:14 PM
    • #3
    • 7th Sep 17, 7:14 PM
    Phone lines are from 8am. Calling just before 8am usually gets an answer.
    • polymaff
    • By polymaff 8th Sep 17, 5:53 PM
    • 1,680 Posts
    • 716 Thanks
    polymaff
    • #4
    • 8th Sep 17, 5:53 PM
    • #4
    • 8th Sep 17, 5:53 PM
    I try to call HMRC few days now and after a ton of useless information it says 'we cannot speak to you right now, goodbye'. How do I contact these people? Do they have email?
    Originally posted by Livanto

    What department? I have no problem calling Self Assessment Helpline - but I NEVER press any buttons.
    • sheramber
    • By sheramber 8th Sep 17, 7:22 PM
    • 3,576 Posts
    • 2,657 Thanks
    sheramber
    • #5
    • 8th Sep 17, 7:22 PM
    • #5
    • 8th Sep 17, 7:22 PM
    Who mentioned pressing buttons?
    • Livanto
    • By Livanto 8th Sep 17, 8:00 PM
    • 21 Posts
    • 0 Thanks
    Livanto
    • #6
    • 8th Sep 17, 8:00 PM
    • #6
    • 8th Sep 17, 8:00 PM
    What department? I have no problem calling Self Assessment Helpline - but I NEVER press any buttons.
    Originally posted by polymaff
    They paid me work credits but then realised that they shouldn't because my income increased and they put a direct debit that sucks the hell out of my account every month and this nightmare never ends!

    Which department could deal with that and how do I contact them? It's literally impossible to get hold of anyone.
    • xylophone
    • By xylophone 8th Sep 17, 8:31 PM
    • 22,881 Posts
    • 13,241 Thanks
    xylophone
    • #7
    • 8th Sep 17, 8:31 PM
    • #7
    • 8th Sep 17, 8:31 PM
    http://revenuebenefits.org.uk/tax-credits/guidance/how-to-deal-with-hmrc/contacting-hmrc-about-tax-credits/
    • agrinnall
    • By agrinnall 8th Sep 17, 9:08 PM
    • 18,433 Posts
    • 14,145 Thanks
    agrinnall
    • #8
    • 8th Sep 17, 9:08 PM
    • #8
    • 8th Sep 17, 9:08 PM
    It's literally impossible to get hold of anyone.
    Originally posted by Livanto
    Saying things like this is what rubs people up the wrong way, because it most certainly is not impossible to get hold of anyone. Getting hold of the right person might be difficult, and I'd suggest that the paper + stamp option already mentioned might be the best route, but you can without a doubt speak to someone at HMRC.
    • sheramber
    • By sheramber 9th Sep 17, 1:44 PM
    • 3,576 Posts
    • 2,657 Thanks
    sheramber
    • #9
    • 9th Sep 17, 1:44 PM
    • #9
    • 9th Sep 17, 1:44 PM
    Tax Credits phone lines
    Opening times:
    8am to 8pm, Monday to Friday
    8am to 4pm Saturday
    9am to 5pm Sunday

    Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.

    Best time to call:
    Phone lines are usually less busy Tuesday to Thursday between 8.30am and 10.30am and 2pm to 4pm, and on Sundays.
    • chrismac1
    • By chrismac1 9th Sep 17, 5:53 PM
    • 2,457 Posts
    • 1,448 Thanks
    chrismac1
    "It's literally impossible to get hold of anyone."

    Clearly this is not literally true, but I think it is a neat one-line summary of just how frustrating and appalling the HMRC phone and letter service is these days. Not just for taxpayers either, as a professional accountant I am far from alone in saying that dealing with HMRC is BY A MILE the worst part of my job.

    Purely because it is such a third rate operation.
    Hideous Muddles from Right Charlies
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