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    • Gig1968
    • By Gig1968 7th Sep 17, 3:17 PM
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    Gig1968
    Mbna plevin
    • #1
    • 7th Sep 17, 3:17 PM
    Mbna plevin 7th Sep 17 at 3:17 PM
    Hi
    Has anyone heard from mbna about plevin. I know they have been working on this for a while.
Page 1
    • dunstonh
    • By dunstonh 7th Sep 17, 3:26 PM
    • 89,606 Posts
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    dunstonh
    • #2
    • 7th Sep 17, 3:26 PM
    • #2
    • 7th Sep 17, 3:26 PM
    I believe the forum has only seen one post so far on a Plevin complaint about MBNA and that was rejected as the commission was below the tipping point. (i.e. it was under 50%). That as an MBNA credit card.

    Plevin is likely to be a big disappointment to many. Broadly speaking, virtually all regular premium standalone PPI is under the 50% mark. Credit card PPI is around the 30-60% mark (so some under/some over) with most single premium PPI being over 50%.

    People could be waiting 2 years to find out as they not only have to deal with new complaints, they also have to deal with the backlog. Although if a provider knows all their PPI is under 50%, then it should be easy to bulk post out letters without having to deal with each one individually.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Gig1968
    • By Gig1968 7th Sep 17, 4:48 PM
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    Gig1968
    • #3
    • 7th Sep 17, 4:48 PM
    • #3
    • 7th Sep 17, 4:48 PM
    Thanks for your swift response as usual most helpful. Mbna have set up on their website a page for Plevin case complaints. So I thought I would contact them via the online form. . Two days later I had an email saying that they were allready looking into my case. It even quoted the card number as it was an old card. So I thought I'd phone them. Most helpful guy quoted that they had been doing an excercise over the past few months (even though plevin had not been finalised by then) to identify customers. He stated that an awful lot of cases had been identified for redress and that some letters had allready been despatched.
    I'm interested in your comments that one case had been turned down as being below the 50% threshold. Would that not mean that all cards with mbna would have the same below 50% threshold. ?
    • dunstonh
    • By dunstonh 7th Sep 17, 4:56 PM
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    dunstonh
    • #4
    • 7th Sep 17, 4:56 PM
    • #4
    • 7th Sep 17, 4:56 PM
    I'm interested in your comments that one case had been turned down as being below the 50% threshold. Would that not mean that all cards with mbna would have the same below 50% threshold. ?
    Not necessarily. Products change and get updated. You also have different distribution channels within the same company. So, one may be retailing a product with slightly different terms. i.e. a mailshot focusing on one target market may have a different cost applied to PPI than another market. PPI costs generally got cheaper over time. So, earlier ones may be breaching the tipping point but later ones not.

    It is going to be very interesting in the coming months are more people post their plevin outcomes.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Gig1968
    • By Gig1968 7th Sep 17, 5:12 PM
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    Gig1968
    • #5
    • 7th Sep 17, 5:12 PM
    • #5
    • 7th Sep 17, 5:12 PM
    I agree interesting times ahead. I've reclaimed ppi on several loans and cards . The only one that rejected me was mbna. So I guess I hope their time to pay out will arrive soon. I get the feeling from the effort they seem to be going to in their investigations that this may cost them lots. They so deserve it.
    Are you aware of redress being paid out for excess charges added on to loans by banks when they pass the collection of your debt debt to solicitors.?
    • dunstonh
    • By dunstonh 7th Sep 17, 5:19 PM
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    dunstonh
    • #6
    • 7th Sep 17, 5:19 PM
    • #6
    • 7th Sep 17, 5:19 PM
    Are you aware of redress being paid out for excess charges added on to loans by banks when they pass the collection of your debt debt to solicitors.?
    Rules require the firms to take things like that into account when working out redress. However, in reality, very few do as you have to be able to show that the use of debt collection would have been avoided has there not been PPI. For the vast majority of cases, the PPI premium is small fry compared to the scale of debt and it wouldnt have changed the outcome.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Gig1968
    • By Gig1968 7th Sep 17, 5:27 PM
    • 23 Posts
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    Gig1968
    • #7
    • 7th Sep 17, 5:27 PM
    • #7
    • 7th Sep 17, 5:27 PM
    Thank you again.
    I'm interested in your thoughts about HSBC redress for debt collection charges added to loans when passed on to HSBC solicitors during the period 2003 to 2009. The charge added was 16.4%. I received redress last month for this situation. I'm slightly confused as my ppi claim was refused in 2016 as being time barred., Which I understand was correct. However in light of this new redress and the period being outside the barring period is 2003 to 2009, could or should the case revolving the ppi claim be reopened.
    • dunstonh
    • By dunstonh 7th Sep 17, 5:57 PM
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    dunstonh
    • #8
    • 7th Sep 17, 5:57 PM
    • #8
    • 7th Sep 17, 5:57 PM
    Thank you again.
    I'm interested in your thoughts about HSBC redress for debt collection charges added to loans when passed on to HSBC solicitors during the period 2003 to 2009. The charge added was 16.4%. I received redress last month for this situation. I'm slightly confused as my ppi claim was refused in 2016 as being time barred., Which I understand was correct. However in light of this new redress and the period being outside the barring period is 2003 to 2009, could or should the case revolving the ppi claim be reopened.
    Originally posted by Gig1968
    The plevin ruling is not a back door into getting cases reopened. However, the plevin redress calculation does need to take into account associated costs. i.e. would you have avoided costs if the premium was lower (but not to zero but 50%. i.e. if commission was 65%, then the 15% excess is taken into account and if the charges and outcomes would have still been the same at 50%, then there is nothing extra to refund).
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Gig1968
    • By Gig1968 7th Sep 17, 6:06 PM
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    Gig1968
    • #9
    • 7th Sep 17, 6:06 PM
    • #9
    • 7th Sep 17, 6:06 PM
    I'm still confused if the original ppi was rejected. How was it possible for them to redress me for excess debt collection charges as per the FCA ruling in January.
    • dunstonh
    • By dunstonh 7th Sep 17, 6:30 PM
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    dunstonh
    I'm still confused if the original ppi was rejected. How was it possible for them to redress me for excess debt collection charges as per the FCA ruling in January.
    Originally posted by Gig1968
    This would be something not linked to the PPI.

    I dont know too much about the HSBC issue but I know they were ordered to refund some debt collection charges using an agreed method. That was a standalone issue for that specific thing. The PPI side is something different.

    Ironically, for those that get a PPI refund and unreasonable debt collection charge refund, they could end up better off as the PPI redress is not taken into account with the unreasonable debt collection charge refund.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Gig1968
    • By Gig1968 7th Sep 17, 7:11 PM
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    Gig1968
    I had the loan refunded for ppi that I paid on time. The rest was passed to HSBC solicitors called restons which I fully paid. Should I contact them for the difference.
    • ossiejohn
    • By ossiejohn 16th Oct 17, 9:59 AM
    • 4 Posts
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    ossiejohn
    I received a letter from MBNA asking if following the previous rejection on a credit card PPI claim I would like to make a further complaint (post Plevin)
    I phoned the number provided and was informed by a very helpful lady that my account had been identified as now valid for a claim as over the 50% commission and to fill in the claim form.
    This was duly done and after a week I phoned to confirm they had received the letter.

    Now the down side - it would appear that it takes them 10 working days to record a claim and up to a further 57 working days to process (regulator approved I am told)

    I expressed some dismay on timescales but was told they got thousands of letters (maybe they should not have miss sold in the first place)

    So after all this time they still have the bare minimum staff and processes to fulfill regulator guidelines and don't seem to have learnt a thing about service and remorse.

    Just to further frustrate me I was then told I had only got the letter as rejected first time (not that I understood the reasoning then)

    ah well I won't hold my breath
    • Moneyineptitude
    • By Moneyineptitude 16th Oct 17, 11:40 AM
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    Moneyineptitude
    I expressed some dismay on timescales but was told they got thousands of letters (maybe they should not have miss sold in the first place
    Originally posted by ossiejohn
    To be fair, they wrote to you in the first place so I think your "dismay" at timescales is a little misplaced.

    Remember also that you will only receive a refund of commission over 50%, it's not a full refund of the PPI.

    Incidentally, your PPI was adjudged not mis-sold, Plevin refunds only apply to rejected complaints.
    • dunstonh
    • By dunstonh 16th Oct 17, 11:49 AM
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    dunstonh
    I expressed some dismay on timescales but was told they got thousands of letters (maybe they should not have miss sold in the first place)
    They did not missell yours. Your complaint was rejected. Plevin is not a missell complaint. It's a technicality. A nice one but not a missell.

    So after all this time they still have the bare minimum staff and processes to fulfill regulator guidelines and don't seem to have learnt a thing about service and remorse.
    The plevin ruling outcome has only recently been set by the FCA after nearly 18 months consultation. They have had to put all rejections on hold pending the plevin ruling. So, there is obviously going to be a short term backlog.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • ossiejohn
    • By ossiejohn 16th Oct 17, 12:53 PM
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    ossiejohn
    Misplaced view of timescales
    Having worked in very busy commercial companies all my working life, both pre and post computers I assure you we opened mail every day and logged day of receipt etc etc.

    My beef is that it does not take 10 days to open a letter than MBNA requested to be sent and the 57 days quoted was based on F.C.A. requirements NOT what could be achieved if there was sufficient desire, staffing and processes . The number of letters received should not be a surprise and most certainly should not be used as an excuse for delay.

    But hey just my humble thought as I am only a customer
    • dunstonh
    • By dunstonh 16th Oct 17, 1:06 PM
    • 89,606 Posts
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    dunstonh
    And when you employ all those people and train them up, what do you do with them after the backlog is cleared?

    But hey just my humble thought as I am only a customer
    But obviously not a business person/manager.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • ossiejohn
    • By ossiejohn 16th Oct 17, 1:16 PM
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    ossiejohn
    Response time
    Actually a retired CEO who worked in different sectors across three continents and was able to retire at 52, so had a reasonable degree of success and experience

    But hey again who cares

    I was just trying to make a point on timescales and customer service

    As a customer were my expectations met or exceeded?

    Alas no
    • -taff
    • By -taff 16th Oct 17, 6:48 PM
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    -taff
    You don't know what the backlog on complaints is, so expecting them to log and process in one day is too hopeful.

    Every plevin complaint will see them generating mail to send to customers who have been rejected, so I expect the very small team dealing with that won't be very quick
    • ossiejohn
    • By ossiejohn 16th Oct 17, 8:26 PM
    • 4 Posts
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    ossiejohn
    Response time
    My apologies for the confusion

    I was hoping for MBNA to be able to register the complaint in under 10 days , not to be able to process the claim.

    I would hope that they have sufficiently staffed and set up easy enough processes by now in the whole PPI saga to be able to achieve this.

    My other point was that I was told by MBNA representative today that they had effectively staffed themselves to meet the FCA 57 day target seemingly regardless of the number of complaints received.

    But if targets are exceeded I will be the first to hold my hand up and thank them
    • Gig1968
    • By Gig1968 23rd Oct 17, 12:43 PM
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    Gig1968
    I complained about plevin on a previous ppi rejection on mbna. This was over six weeks ago. First reply today saying sorry for delay and I would get a response within 28 more days. Is this outside the eight week scenario. Furthermore any further comments on mbna plevin?
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