Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • GT60
    • By GT60 7th Sep 17, 12:57 PM
    • 1,817Posts
    • 950Thanks
    GT60
    Data protection
    • #1
    • 7th Sep 17, 12:57 PM
    Data protection 7th Sep 17 at 12:57 PM
    I have just blasted Bristol Energy for giving my details to a third party without my consent Lowri Beck
    Lowri beck phone me and a recording telling to send my meter reading to them by an 0845 Number Err don't think so
    they didn't even mention the fact it is around 10pence a minute for someone to call an 0845 Number.
    Bristol energy said it was standard practise for Lowri Beck to contact people and ofgem approved
    well I have Never had any one contacting me by phone asking for a metering and have told Bristol energy to tell Lowri Beck to remove my details as they do not have permission to give out my details

    Spending my time reading how to fix PC's,instead of looking at Facebook.
Page 1
    • Hengus
    • By Hengus 7th Sep 17, 8:13 PM
    • 4,202 Posts
    • 2,450 Thanks
    Hengus
    • #2
    • 7th Sep 17, 8:13 PM
    • #2
    • 7th Sep 17, 8:13 PM
    I have just blasted Bristol Energy for giving my details to a third party without my consent Lowri Beck
    Lowri beck phone me and a recording telling to send my meter reading to them by an 0845 Number Err don't think so
    they didn't even mention the fact it is around 10pence a minute for someone to call an 0845 Number.
    Bristol energy said it was standard practise for Lowri Beck to contact people and ofgem approved
    well I have Never had any one contacting me by phone asking for a metering and have told Bristol energy to tell Lowri Beck to remove my details as they do not have permission to give out my details

    Originally posted by GT60
    You may be slightly over-reacting. Energy suppliers have a Licence condition that requires them to read your meters once a year. Some suppliers outsource the meter reading obligation to companies like Lowri Beck. How exactly are they supposed to read your meter if the supplier doesn’t provide them with the information needed to do the job? Personally, I would not see this as a breach of The Data Protection Act. Lowri Beck are a contracted party. You could ring the Information Commissioner for advice if you are still concerned.

    FWIW, I had a nice chat to a meter reader from G4S only last week when he came to read my FIT meter on behalf of EDF. As far as I was concerned, he was EDF to all intents and purposes as I do have a generation contract with them.
    Last edited by Hengus; 07-09-2017 at 8:16 PM.
    • GT60
    • By GT60 7th Sep 17, 8:37 PM
    • 1,817 Posts
    • 950 Thanks
    GT60
    • #3
    • 7th Sep 17, 8:37 PM
    • #3
    • 7th Sep 17, 8:37 PM
    Hi ya i have never had someone phone me up asking for a meter reading
    I always give monthly readings
    If they want a reading try knocking on my door like other energy compaines do
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • House Martin
    • By House Martin 7th Sep 17, 9:08 PM
    • 460 Posts
    • 441 Thanks
    House Martin
    • #4
    • 7th Sep 17, 9:08 PM
    • #4
    • 7th Sep 17, 9:08 PM
    I used to work for Lowri Beck many years ago.They are an official contracted meter reading company ( and smart meter fitters ), like G4S were for 10 years for half the country.
    How can every small micro supplier supply their own meter reading employees cost effectively ? This is why they use third parties to do the job.
    Each supplier is obliged to do both safety checks and physical meter readings at least every 2 years. Other times a customer reading is allowed, by telephone.
    British Gas have been using their call centres phoning around for readings now for at least the last 6 years to cut costs.
    • Ian011
    • By Ian011 16th Sep 17, 12:44 PM
    • 1,794 Posts
    • 1,011 Thanks
    Ian011
    • #5
    • 16th Sep 17, 12:44 PM
    • #5
    • 16th Sep 17, 12:44 PM
    The use of an 0845 number breaches Regulation 41 of the Consumer Contracts Regulations 2013.

    Failing to declare costs additional breaches Ofcom regulations. And, the cost is a lot more than 10p per minute.
    • trickytree1963
    • By trickytree1963 16th Sep 17, 1:46 PM
    • 118 Posts
    • 72 Thanks
    trickytree1963
    • #6
    • 16th Sep 17, 1:46 PM
    • #6
    • 16th Sep 17, 1:46 PM
    https://www.gov.uk/call-charges

    Suggests its around 7p per minute plus access charge which depends on your provider.
    Last edited by trickytree1963; 16-09-2017 at 1:49 PM.
    • LewisHamilton
    • By LewisHamilton 16th Sep 17, 11:29 PM
    • 58 Posts
    • 30 Thanks
    LewisHamilton
    • #7
    • 16th Sep 17, 11:29 PM
    • #7
    • 16th Sep 17, 11:29 PM
    Hi ya i have never had someone phone me up asking for a meter reading
    I always give monthly readings
    If they want a reading try knocking on my door like other energy compaines do
    Originally posted by GT60
    Stop overreacting. What harm has been caused as a result of this?

    Lowri Beck is a meter operator. A !!!!! one mind you.
    • Dobbibill
    • By Dobbibill 17th Sep 17, 2:57 AM
    • 2,296 Posts
    • 3,419 Thanks
    Dobbibill
    • #8
    • 17th Sep 17, 2:57 AM
    • #8
    • 17th Sep 17, 2:57 AM
    If you check out Bristol Energy's privacy policy it does call out that your information will be shared with agents and contractors.

    They do have an option on their website to submit a meter reading though.


    By providing us with your personal details you agree to them being used for the purposes specified in the terms and conditions of your contract with us and by agents and contractors working on our behalf.
    I'm a Board Guide on the Energy, Student Money Saving, UK Armed Forces and
    Local Money Saving - Wales boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.


    A person who never made a mistake, never tried anything new.
    • spiro
    • By spiro 17th Sep 17, 8:38 AM
    • 5,814 Posts
    • 2,791 Thanks
    spiro
    • #9
    • 17th Sep 17, 8:38 AM
    • #9
    • 17th Sep 17, 8:38 AM
    They proivde your contact details to your MOP (meter maintainer), DC (meter reader) and DNO (distributor).
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • footyguy
    • By footyguy 18th Sep 17, 1:11 PM
    • 3,550 Posts
    • 1,416 Thanks
    footyguy
    No mention of any 0845 number here
    https://www.lowribeck.co.uk/contact

    But there is a link to provide them with meter readings online instead
    https://myreading.net/

    Calls to 0845 numbers are charged by BT at 12ppm +service charge
    http://www.productsandservices.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf
    (Compare to Local & National Calls which are also charged 12ppm + 21p Set Up fee)

    Note: 0845 numbers are included as part of the free calls associated with your BT calling plan.

    Take a look at the Phone & TV board for more details on how to save money on telephone calls
    e.g. there are over-ride services available where calls to 0845 numbers cost as little as 7ppm with a 5p connection charge which can be used for periods where the calls are made outside of the inclusive calling plan.
    Last edited by footyguy; 18-09-2017 at 1:21 PM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,863Posts Today

9,140Users online

Martin's Twitter
  • In or near York? This Wed the @itvmlshow Roadshow" will be at the York Food & Drink Festival - do come and say hi; St Sampsons Square 11-4.

  • It's the subtle poetry and lyricism of tweets like this that I find so endearing https://t.co/XhSKBCGyXe

  • Interesting well argued take on the Uber situation from a black cab driver... https://t.co/c1I5ta0jde

  • Follow Martin