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  • FIRST POST
    • Nicleo
    • By Nicleo 7th Sep 17, 12:10 PM
    • 5Posts
    • 0Thanks
    Nicleo
    How to get your credit back from GB energy?
    • #1
    • 7th Sep 17, 12:10 PM
    How to get your credit back from GB energy? 7th Sep 17 at 12:10 PM
    Has anyone been in credit with GB Energy? How did they find it getting their credit back?

    I have recently switched energy suppliers and just gave meter readings to my new supplier to open the account with.
    Do I call my previous supplier now (with the same metre readings) to request a refund of my credit or do I wait a day till my new supplier sends them the meter readings for them to close my account with?
    Will a final bill be sent to me so I know how much credit I am due back?
Page 1
    • ICV
    • By ICV 7th Sep 17, 12:18 PM
    • 33 Posts
    • 10 Thanks
    ICV
    • #2
    • 7th Sep 17, 12:18 PM
    • #2
    • 7th Sep 17, 12:18 PM
    I'm in the same position. They (gb energy) told me the new supplier will send them the opening meter reading that I supplied then a closing bill & refund will happen automatically within "about 4 weeks". We'll see.
    • Hoof Hearted
    • By Hoof Hearted 7th Sep 17, 6:10 PM
    • 2,004 Posts
    • 1,888 Thanks
    Hoof Hearted
    • #3
    • 7th Sep 17, 6:10 PM
    • #3
    • 7th Sep 17, 6:10 PM
    I was told 6 weeks. Thy owe me around £32. Not a lot but it's mine....
    Je suis sabot...
    • Nicleo
    • By Nicleo 7th Sep 17, 7:11 PM
    • 5 Posts
    • 0 Thanks
    Nicleo
    • #4
    • 7th Sep 17, 7:11 PM
    • #4
    • 7th Sep 17, 7:11 PM
    Did you have to contact them?
    • Neil Jones
    • By Neil Jones 7th Sep 17, 7:54 PM
    • 926 Posts
    • 515 Thanks
    Neil Jones
    • #5
    • 7th Sep 17, 7:54 PM
    • #5
    • 7th Sep 17, 7:54 PM
    Still in credit with them two suppliers later. Finally managed to get a final bill out of them (9 weeks after I left them and I suspect after I chased it, otherwise it'd still be pending now) and suspect I'll have to chase again to get the money...
    • Hengus
    • By Hengus 7th Sep 17, 8:40 PM
    • 4,513 Posts
    • 2,693 Thanks
    Hengus
    • #6
    • 7th Sep 17, 8:40 PM
    • #6
    • 7th Sep 17, 8:40 PM
    Has anyone been in credit with GB Energy? How did they find it getting their credit back?

    I have recently switched energy suppliers and just gave meter readings to my new supplier to open the account with.
    Do I call my previous supplier now (with the same metre readings) to request a refund of my credit or do I wait a day till my new supplier sends them the meter readings for them to close my account with?
    Will a final bill be sent to me so I know how much credit I am due back?
    Originally posted by Nicleo
    The gaining supplier is responsible for managing all aspects of a transfer of supply. This includes asking you for meter readings. These readings are then passed to an industry partner for verification. Once verified, the readings are passed to the two suppliers to open and close your accounts. Under EU law and Ofgem regulations, the losing supplier has 6 weeks to raise a Final Bill from the date of the transfer. Most do it quickly once they have received the verified (closing) meter reading. Your credit will then be returned to you usually within a couple of weeks.

    If you call your old supplier with meter readings, they will be ignored for the reasons given above.
    • sheff6107
    • By sheff6107 9th Sep 17, 4:55 PM
    • 442 Posts
    • 293 Thanks
    sheff6107
    • #7
    • 9th Sep 17, 4:55 PM
    • #7
    • 9th Sep 17, 4:55 PM
    Never got my £40 back. It's been 8 months.
    • quietness
    • By quietness 10th Sep 17, 8:19 PM
    • 13 Posts
    • 4 Thanks
    quietness
    • #8
    • 10th Sep 17, 8:19 PM
    • #8
    • 10th Sep 17, 8:19 PM
    I switched from GB in July. Everything was handled by the new supplier. Gave them the meter readings and they passed them to GB. About 2 weeks after my switchover date I received a final bill from GB which stated how much I was in credit and 2 weeks later I had an email telling me they would be refunding my credit within the next 14 days, and a few days later it was.
    • Robin9
    • By Robin9 11th Sep 17, 9:44 AM
    • 1,835 Posts
    • 1,192 Thanks
    Robin9
    • #9
    • 11th Sep 17, 9:44 AM
    • #9
    • 11th Sep 17, 9:44 AM
    I switched from GB in July. Everything was handled by the new supplier. Gave them the meter readings and they passed them to GB. About 2 weeks after my switchover date I received a final bill from GB which stated how much I was in credit and 2 weeks later I had an email telling me they would be refunding my credit within the next 14 days, and a few days later it was.
    Originally posted by quietness
    Very similar for me final bill following swop at end of July received within 2 weeks but I was in Debit and their letter advised to contact them before Aug 29. Rang them and paid by card but then they took the same amount by DD as well. Chased and credit received today.
    Never pay on an estimated bill
    • colinblue
    • By colinblue 14th Sep 17, 12:07 PM
    • 4 Posts
    • 1 Thanks
    colinblue
    I got my new bill today. Went onto a new tariff in June and the increase in energy price is extortionate. Elec price doubled (from £29.81 March-June to £60.64 June-Sept) and gas tripled (£12.69 March-June to £33.58 June-Sept). I was £183 in credit, sitting in their accounts which went to £59 when I submitted my new readings today. I have now changed suppliers but is there any way of claiming this money back?
    • Robin9
    • By Robin9 14th Sep 17, 6:56 PM
    • 1,835 Posts
    • 1,192 Thanks
    Robin9
    In June did you put your consumption and see what the market had to offer or did you simply accept gbEnergys new tariff.

    Buyer Beware !
    Never pay on an estimated bill
    • Hengus
    • By Hengus 14th Sep 17, 7:09 PM
    • 4,513 Posts
    • 2,693 Thanks
    Hengus
    I got my new bill today. Went onto a new tariff in June and the increase in energy price is extortionate. Elec price doubled (from £29.81 March-June to £60.64 June-Sept) and gas tripled (£12.69 March-June to £33.58 June-Sept). I was £183 in credit, sitting in their accounts which went to £59 when I submitted my new readings today. I have now changed suppliers but is there any way of claiming this money back?
    Originally posted by colinblue
    GBEnergy will raise a Final Bill once it has received verified meter readings from your new supplier. You will be billed up to the date of the transfer and on the amount of energy used at the agreed tariff rate. Credit/debit balances are pretty meaningless unless they are based on actual meter readings and then only on the day of those readings. You will be re-paid any credit due.
    • Hoof Hearted
    • By Hoof Hearted 19th Sep 17, 12:47 PM
    • 2,004 Posts
    • 1,888 Thanks
    Hoof Hearted
    I am now eight weeks on and no final bill. GB Energy tell me that they haven't received the reading from my new supplier. I have my doubts about this but I have asked the question of my new supplier.
    Je suis sabot...
    • Hengus
    • By Hengus 19th Sep 17, 12:59 PM
    • 4,513 Posts
    • 2,693 Thanks
    Hengus
    I am now eight weeks on and no final bill. GB Energy tell me that they haven't received the reading from my new supplier. I have my doubts about this but I have asked the question of my new supplier.
    Originally posted by Hoof Hearted
    And your new supplier is? What are GBEnergy doing about chasing up your new supplier for validated meter readings? Gently remind them that they have a Licence obligation to take reasonable steps to produce a Final Bill within 6 weeks of the actual supply transfer date. I say, gently, as lawyers make £Ms arguing about what is 'reasonable' and 'not reasonable' in contract terms.
    • Hoof Hearted
    • By Hoof Hearted 19th Sep 17, 1:48 PM
    • 2,004 Posts
    • 1,888 Thanks
    Hoof Hearted
    Thanks, Hengus. GB Energy have been gently reminded.

    I transferred to Together Energy on 31st July.
    Je suis sabot...
    • Hoof Hearted
    • By Hoof Hearted 19th Sep 17, 5:06 PM
    • 2,004 Posts
    • 1,888 Thanks
    Hoof Hearted
    Hengus -- a quick reply. Obviously, they do nothing until prodded.

    "Could I gently remind you that you have a licence obligation to take reasonable steps to produce a final bill within six weeks of the supply transfer? What steps have you taken to get the reading from Together Energy?

    You do actually have the reading as I sent it to new and old suppliers on the transfer day. However, I know you need this validated by the new supplier."


    "Thank you for your email. Please be informed that we have now contacted your new supplier in order to receive your final readings as soon as possible.

    As soon as we receive your final reading we will provide you with your final bill and we will issue any credit amount left on your account."

    Please accept our apologies for any inconvenience this might have caused. Thank you for your patience."
    Je suis sabot...
    • sd99
    • By sd99 20th Sep 17, 3:19 PM
    • 34 Posts
    • 13 Thanks
    sd99
    I transferred from GB to BG on 10th Aug and still yet to receive a final bill also. Yet I have already received my first bill from BG on 5th Sep stating the correct 'start' reading that I had previously provided.

    The only contact I have since received from GB since initiating a switch, is two written letters of demand for the account balance to date, or they'll send in the bailiffs. Presumably this is because they stopped collecting my direct debit the moment I initiated my switch.

    I tried to pay this via their website, but their webcode is lacking, as it didn't work (even though it said payment was accepted), and subsequently had to ring up and give my card details. They apologised and said that I should not have been sent the letters, and that I didn't have to pay until I had received my final bill, but I chose to pay there and then as I didn't trust their systems.

    My final bill will be for about a weeks worth of energy, if/when I get it, who knows...
    • Hoof Hearted
    • By Hoof Hearted 5th Oct 17, 8:34 AM
    • 2,004 Posts
    • 1,888 Thanks
    Hoof Hearted
    I had no complaints about GB Energy but that are being really difficult over returning my credit:

    Thank you for contacting GB Energy Supply part of Co-Operative Energy.

    We are sorry to inform you that we did not receive your closing meter readings yet. A disputed reads process is being done at this time. When this process comes to an end, your final meter readings will be accepted.

    Please accept our deepest apologies for this delay.


    I am not sure I believe this and I'm waiting to hear from my current supplier. There should be no dispute over the reading as I sent a photograph. This is ten weeks on.
    Je suis sabot...
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