Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • ShadowMoon
    • By ShadowMoon 6th Sep 17, 11:50 PM
    • 4Posts
    • 21Thanks
    ShadowMoon
    HSBC stopped access to card, no reason given, no debt.
    • #1
    • 6th Sep 17, 11:50 PM
    HSBC stopped access to card, no reason given, no debt. 6th Sep 17 at 11:50 PM
    Hi, I have had a credit card with HSBC for over 15 years, I have about £250 debt on there which have been paying off with no missed payments. I haven't used the card for nearly two years, because they have refused to give me a new card, with no explaination. The only information I was given was. 'I can re-apply after I have paid off the total amount. I have no other debt and have always paid my card charges on time. Is this legal???
Page 1
    • Ebe Scrooge
    • By Ebe Scrooge 7th Sep 17, 12:02 AM
    • 3,862 Posts
    • 3,242 Thanks
    Ebe Scrooge
    • #2
    • 7th Sep 17, 12:02 AM
    • #2
    • 7th Sep 17, 12:02 AM
    In the absence of any other information - yes, of course it's legal. A credit card is a privilege, not a right. If you owe them money ( or even if you don't ), they are under no obligation to provide you with credit.

    What exactly do you mean when you say you owe them about £250 ? Is this the balance, and you're paying the minimum each month ? We need more information before we can give more meaningful advice.
    I may not know much about art, but I know what I like.
    • Ben8282
    • By Ben8282 7th Sep 17, 4:15 AM
    • 2,003 Posts
    • 877 Thanks
    Ben8282
    • #3
    • 7th Sep 17, 4:15 AM
    • #3
    • 7th Sep 17, 4:15 AM
    What HSBC said makes sense. Repay what you owe and you MAY get a new card.
    If your financial situation is so bad that you have been repaying this £250 for 2 years and have still not repaid it, do their actions really surprise you?
    Last edited by Ben8282; 07-09-2017 at 4:19 AM.
    • ShadowMoon
    • By ShadowMoon 7th Sep 17, 9:34 PM
    • 4 Posts
    • 21 Thanks
    ShadowMoon
    • #4
    • 7th Sep 17, 9:34 PM
    • #4
    • 7th Sep 17, 9:34 PM
    f your financial situation is so bad that you have been repaying this £250 for 2 years and have still not repaid it, do their actions really surprise you?
    Thank you for the rude and unkind response Ben8282.
    • worried jim
    • By worried jim 7th Sep 17, 9:48 PM
    • 8,541 Posts
    • 13,013 Thanks
    worried jim
    • #5
    • 7th Sep 17, 9:48 PM
    • #5
    • 7th Sep 17, 9:48 PM
    Thank you for the rude and unkind response Ben8282.
    Originally posted by ShadowMoon
    He is spot on though.
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • Heng Leng
    • By Heng Leng 7th Sep 17, 9:53 PM
    • 4,100 Posts
    • 1,254 Thanks
    Heng Leng
    • #6
    • 7th Sep 17, 9:53 PM
    • #6
    • 7th Sep 17, 9:53 PM
    Thank you for the rude and unkind response Ben8282.
    Originally posted by ShadowMoon
    If you can't repay £250 over the course of a year, I'm gather they think you are in financial difficulty. They can refuse further credit (by refusing to provide a card) as they see fit.

    If you are unhappy, pay it off and switch to another provider.
    • MABLE
    • By MABLE 8th Sep 17, 10:26 AM
    • 3,285 Posts
    • 1,747 Thanks
    MABLE
    • #7
    • 8th Sep 17, 10:26 AM
    • #7
    • 8th Sep 17, 10:26 AM
    Thank you for the rude and unkind response Ben8282.
    Originally posted by ShadowMoon
    You can rely on Ben to kick you while your down.
    • SHill
    • By SHill 8th Sep 17, 4:56 PM
    • 135 Posts
    • 58 Thanks
    SHill
    • #8
    • 8th Sep 17, 4:56 PM
    • #8
    • 8th Sep 17, 4:56 PM
    Complete an eligibility credit card check.

    Possibly check your credit files in case there maybe concerns with errors or issues that HSBC are aware and your not?
    • phillw
    • By phillw 8th Sep 17, 5:04 PM
    • 803 Posts
    • 400 Thanks
    phillw
    • #9
    • 8th Sep 17, 5:04 PM
    • #9
    • 8th Sep 17, 5:04 PM
    because they have refused to give me a new card, with no explaination. The only information I was given was. 'I can re-apply after I have paid off the total amount.
    Originally posted by ShadowMoon
    That is their polite explanation.

    1. They want their money back.
    2. They'll consider loaning you more money if you can prove they won't have to wait so long next time.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

265Posts Today

1,303Users online

Martin's Twitter
  • Shana tova umetuka - a sweet Jewish New Year to all celebrating. I won't be online the rest of t'week, as I take the time to be with family

  • Dear Steve. Please note doing a poll to ask people's opinion does not in itself imply an opinion! https://t.co/UGvWlMURxy

  • Luciana is on the advisory board of @mmhpi (we have MPs from most parties) https://t.co/n99NAxGAAQ

  • Follow Martin