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    • Mrs_Rachel_M
    • By Mrs_Rachel_M 6th Sep 17, 7:09 PM
    • 7Posts
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    Mrs_Rachel_M
    0 WOW
    Cancelled return flight - hotel costs
    • #1
    • 6th Sep 17, 7:09 PM
    0 WOW
    Cancelled return flight - hotel costs 6th Sep 17 at 7:09 PM
    Good evening fellow Moneysavers
    Could I pick your brains please?
    My friend and I have booked a holiday to Las Vegas in December and we discovered by chance today that Virgin have cancelled our return flight. We spoke to the customer service who told us that we will be offered a flight the day before (in which case they will refund us one nights hotel cost) or a flight the next day.
    They have said if we choose the latter option we will need to pay for the extra night at the hotel. My question to you all is do they have an obligation to pay for the hotel or are they within their rights to ask us to pay for this? We are only going for 5 nights so don't want to cut our trip short!
    Thanks, Rachel
Page 1
    • glentoran99
    • By glentoran99 6th Sep 17, 7:18 PM
    • 4,822 Posts
    • 3,825 Thanks
    glentoran99
    • #2
    • 6th Sep 17, 7:18 PM
    • #2
    • 6th Sep 17, 7:18 PM
    Good evening fellow Moneysavers
    Could I pick your brains please?
    My friend and I have booked a holiday to Las Vegas in December and we discovered by chance today that Virgin have cancelled our return flight. We spoke to the customer service who told us that we will be offered a flight the day before (in which case they will refund us one nights hotel cost) or a flight the next day.
    They have said if we choose the latter option we will need to pay for the extra night at the hotel. My question to you all is do they have an obligation to pay for the hotel or are they within their rights to ask us to pay for this? We are only going for 5 nights so don't want to cut our trip short!
    Thanks, Rachel
    Originally posted by Mrs_Rachel_M

    You aren't going to get a free night on virgin
    • blindman
    • By blindman 6th Sep 17, 7:28 PM
    • 4,977 Posts
    • 4,011 Thanks
    blindman
    • #3
    • 6th Sep 17, 7:28 PM
    • #3
    • 6th Sep 17, 7:28 PM
    Good evening fellow Moneysavers
    Could I pick your brains please?
    My friend and I have booked a holiday to Las Vegas in December and we discovered by chance today that Virgin have cancelled our return flight. We spoke to the customer service who told us that we will be offered a flight the day before (in which case they will refund us one nights hotel cost) or a flight the next day.
    They have said if we choose the latter option we will need to pay for the extra night at the hotel. My question to you all is do they have an obligation to pay for the hotel or are they within their rights to ask us to pay for this? We are only going for 5 nights so don't want to cut our trip short!
    Thanks, Rachel
    Originally posted by Mrs_Rachel_M
    Ask the question on V-flyer

    More likelihood of quicker and more knowledgeable answers.

    Wait until you get answers before you decide what to tell Virgin.

    Not sure if you are entitled to ask to get home on a different airline (at Virgins cost) as the trip is so far out.

    Have you booked the hotel separately or is this a Virgin Holiday?

    Have they offered you to cancel and get the money back?
    • Mrs_Rachel_M
    • By Mrs_Rachel_M 7th Sep 17, 7:29 AM
    • 7 Posts
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    Mrs_Rachel_M
    • #4
    • 7th Sep 17, 7:29 AM
    • #4
    • 7th Sep 17, 7:29 AM
    Thanks for your replies. Yes, it is a package holiday we booked with Virgin holidays. They have offered us the option of a full refund too but we have made plans now!
    Will have a look at the website you suggested, thanks .
    • jpsartre
    • By jpsartre 7th Sep 17, 8:21 AM
    • 2,737 Posts
    • 1,823 Thanks
    jpsartre
    • #5
    • 7th Sep 17, 8:21 AM
    • #5
    • 7th Sep 17, 8:21 AM
    My question to you all is do they have an obligation to pay for the hotel or are they within their rights to ask us to pay for this?
    Originally posted by Mrs_Rachel_M
    I would lean towards the former although EU regulations are open to interpretation. Basically, the regulations say that if a flight is cancelled passengers have a right to choose "re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience" and a right to hotel accommodation "where a stay of one or more nights becomes necessary". What is unclear to me is whether the additional stay you propose counts as necessary in this respect.

    Hotels aren't too expensive in Vegas, it might be less hassle to simply book a room yourself.
    • leylandsunaddict
    • By leylandsunaddict 7th Sep 17, 9:01 AM
    • 1,508 Posts
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    leylandsunaddict
    • #6
    • 7th Sep 17, 9:01 AM
    • #6
    • 7th Sep 17, 9:01 AM
    It's a package holiday, not a flight booked with the airline, so Virgin Holidays T&Cs have the information about what they do when it comes to changes by them prior to departure.

    "Most changes are minor but occasionally, we may have to make a Major Change. If we have to make a Major Change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:

    (for Major Changes) accepting the changed arrangements or

    Purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

    Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us."

    https://www.virginholidays.co.uk/important/terms-and-conditions

    That's stand to nearly every tour operator.
    • jpsartre
    • By jpsartre 7th Sep 17, 11:39 AM
    • 2,737 Posts
    • 1,823 Thanks
    jpsartre
    • #7
    • 7th Sep 17, 11:39 AM
    • #7
    • 7th Sep 17, 11:39 AM
    It's a package holiday, not a flight booked with the airline
    Originally posted by leylandsunaddict
    EU261 applies regardless.
    • jonesMUFCforever
    • By jonesMUFCforever 8th Sep 17, 8:46 PM
    • 24,181 Posts
    • 11,450 Thanks
    jonesMUFCforever
    • #8
    • 8th Sep 17, 8:46 PM
    • #8
    • 8th Sep 17, 8:46 PM
    Gee whizz that is a real downer isn't it - having to stay an extra night in Vegas ?? LOL
    What goes around - comes around
    give lots and you will always receive lots
    • Gloomendoom
    • By Gloomendoom 8th Sep 17, 8:52 PM
    • 13,090 Posts
    • 17,307 Thanks
    Gloomendoom
    • #9
    • 8th Sep 17, 8:52 PM
    • #9
    • 8th Sep 17, 8:52 PM
    I went to Las Vegas once. Glad I went, but I doubt I'll go back.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • photome
    • By photome 9th Sep 17, 7:59 AM
    • 12,771 Posts
    • 8,249 Thanks
    photome
    Where is the return flight to, if it's Gatwick I thought virgin operated 2 flights daily, if they do could they get you on the other one

    If you do decide to pay for an extra night have a look on smartervegas or lowcostusa it won't cost much for an extra night depending on where you choose , what hotel are you staying at for the 5 nights
    • Doshwaster
    • By Doshwaster 9th Sep 17, 2:54 PM
    • 4,751 Posts
    • 3,877 Thanks
    Doshwaster
    Gee whizz that is a real downer isn't it - having to stay an extra night in Vegas ?? LOL
    Originally posted by jonesMUFCforever
    Just spend all night in a casino so there is no need to pay for an extra night in a hotel.
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